Mobile Operating Systems - iOS disappeard

[olivia_haider]

In the Sitecatalyst Mobile Report > Operating system, there is no iOS anymore.  Moreover it seems that the data provided for Android seems to be the ones for iOS.

see also attached screenshot
 

[david_berger1]

We're seeing the same thing... I'm waiting on chat help now.

[Gigazelle]

This actually sounds like a bug more than anything. If you guys have an incident number, I can check up on it, verify it, and work with our escalation team to get it to engineering. Something that worked before, stopped working, and multiple people experiencing it are tell-tale signs of a regression bug.

[david_berger1]

Gigazelle wrote...

This actually sounds like a bug more than anything. If you guys have an incident number, I can check up on it, verify it, and work with our escalation team to get it to engineering. Something that worked before, stopped working, and multiple people experiencing it are tell-tale signs of a regression bug.

I spoke w Mike Mineer.  He says they are aware and it's part of the emergency push happening later today.

[Gigazelle · Accepted solution]

Thanks David. I've been able to locate the bug on our end, and have verified the accuracy of your statement from Mike.

Turns out there was a change made on how iOS users are identified that didn't make it to our lookup tables. The update involves bringing the lookup tables into sync. This means that no data was adversely affected, and historical data will correct itself when the fix is pushed.

[settytb1]

The fix has been confirmed and is live.  You shouldn't see the issue anymore.

-Seth

[kartikn97877766]

Thanks Seth.