Metrics updating incorrectly/randomly

[cmabie]

I've been noticing this problem with increasing frequency. As I attempt to refresh a report, metrics do not update. However, if I manually drag in the same segment to a table, then the numbers will update. If I then remove the segment again the numbers return to how they were before. It seems as I drag segments in and out of table (the tables is a list of segments, not segments being applied as filters) the metrics change for no apparent reason. I will provide a screenshot of before and after for some context. 

In this specific example, I've got a table with segments listed. I remove the one segment "Make Payment 2nd Page (New) - Hits" and the visits for each of the other segments change.

[yuhuisg · Accepted solution]

Actually, the data is not changing for "no apparent reason". The reason is actually technical: Analysis Workspace stores the loaded data in a cache (I think it's the browser's local storage, but basically it's cached). I believe the main reason is to minimise load on AA's server by reducing the number of times that data has to be retrieved each time a minor change is made to the dashboard.

But a consequence of this is what you're experiencing: report inconsistencies. I suggest that you bring this up with Client Care, so that they can inform AA's Engineering team to see if they can optimise their cache strategy.

[cmabie]

Thank you! I think we must have different definitions of the word apparent. I will go to Client Care.