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SOLVED

Marketing Channel Processing Rules - New Channel Not Available

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Level 3

I’ve been working on updating Marketing Channels to reflect our reporting requirements and I’m not seeing my changes to Marketing Channel values reflected in the Processing Rules setup.

The Add New Rule Set dropdown still shows “Natural Search” after I’ve updated the name to “Organic Search” (not important, since the Processing Rule is already in place), and I’m not seeing “Paid Social” - which is a newly-added Marketing Channel - available to select & configure (the more important issue).  Please see attached screenshots.

Screen Shot 2019-03-25 at 1.39.00 PM.png

Screen Shot 2019-03-25 at 1.43.06 PM.png

1 Accepted Solution

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Correct answer by
Moderator

Dear Matt,

Guess it is not because of Bug. You have to choose 'Custom' under the drop down:

1719386_pastedImage_1.png

Thereby, you can see the newly added/edited Marketing Channels in the below drop down to set under Processing Rules.

1719387_pastedImage_2.png

Hope that solves your query.

Thank you!

Arun

View solution in original post

4 Replies

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Employee Advisor

Hi mattb6639036​,

Try refreshing the page or opening the Marketing Channel Processing Rules again?

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Level 3

I've tried refreshing as well as logging out and then back in. Same result.

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Community Advisor

Looks like a bug to me, please submit a request at clientcare@adobe.com

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Correct answer by
Moderator

Dear Matt,

Guess it is not because of Bug. You have to choose 'Custom' under the drop down:

1719386_pastedImage_1.png

Thereby, you can see the newly added/edited Marketing Channels in the below drop down to set under Processing Rules.

1719387_pastedImage_2.png

Hope that solves your query.

Thank you!

Arun