Marketing Channel Processing Rules - New Channel Not Available | Community
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mattb33671946
mattb33671946
Level 2
March 25, 2019
Solved

Marketing Channel Processing Rules - New Channel Not Available

  • March 25, 2019
  • 4 replies
  • 3622 views

I’ve been working on updating Marketing Channels to reflect our reporting requirements and I’m not seeing my changes to Marketing Channel values reflected in the Processing Rules setup.

The Add New Rule Set dropdown still shows “Natural Search” after I’ve updated the name to “Organic Search” (not important, since the Processing Rule is already in place), and I’m not seeing “Paid Social” - which is a newly-added Marketing Channel - available to select & configure (the more important issue).  Please see attached screenshots.

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Best answer by PratheepArunRaj

Dear Matt,

Guess it is not because of Bug. You have to choose 'Custom' under the drop down:

Thereby, you can see the newly added/edited Marketing Channels in the below drop down to set under Processing Rules.

Hope that solves your query.

Thank you!

Arun

4 replies

I
Adobe Employee
isinhaAdobe Employee
Adobe Employee
March 25, 2019

Hi mattb6639036​,

Try refreshing the page or opening the Marketing Channel Processing Rules again?

mattb33671946
mattb33671946Author
Level 2
March 25, 2019

I've tried refreshing as well as logging out and then back in. Same result.

Asheesh_Pandey
Community Advisor
Asheesh_PandeyCommunity Advisor
Community Advisor
March 26, 2019

Looks like a bug to me, please submit a request at clientcare@adobe.com

- Asheesh
PratheepArunRaj
Community Advisor and Adobe Champion
PratheepArunRajCommunity Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
March 26, 2019

Dear Matt,

Guess it is not because of Bug. You have to choose 'Custom' under the drop down:

Thereby, you can see the newly added/edited Marketing Channels in the below drop down to set under Processing Rules.

Hope that solves your query.

Thank you!

Arun

Thank You, Pratheep Arun Raj B (Arun) | Xerago | Terryn Winter Analytics
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