Loss of Workspace Reports/Segments in Experience Cloud Migration

[mitam3884479]

Hi

Our clients have recently migrated their account on to Experience Cloud. As a result, we have lost all our Workspace Reports and saved Segments/Calculated Metrics. Can these be restored at all?

Thanks in advance,

[rameshk28785]

Hi Mitam,

Yes, It can be restored. If you are a supported user you may reach out to client care. Please go through the below link:

https://helpx.adobe.com/marketing-cloud/contact-support.html

You can also drop an email to clientcare@adobe.com for help.

Thanks,

Ramesh

[Andrey_Osadchuk]

mitam3884479, how did it happen that everything was lost? Was there a bug or something else?

[Ishan_Sinha_ · Accepted solution]

Hi mitam3884479​,

After migration of the users to Experience Cloud (through the User ID migration tool), the account should be linked to the original legacy Analytics username. As a result of this, the access to all the components, including segments/projects/calc. metrics shouldn't be changed.

In case you don't see to be the case, please reach out with the following details to clientcare@adobe.com and we will help in resolving the issue.

Analytics company name

Analytics username (an example user seeing the issue)

Adobe ID/Federated ID details in Experience Cloud Admin Console

Thanks!

[alessandrov9274]

We too have many problems with the migration. When I transferred my assets to a new Adobe ID account type, everything was quadrupled.