Hi
Our clients have recently migrated their account on to Experience Cloud. As a result, we have lost all our Workspace Reports and saved Segments/Calculated Metrics. Can these be restored at all?
Thanks in advance,
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Hi mitam3884479,
After migration of the users to Experience Cloud (through the User ID migration tool), the account should be linked to the original legacy Analytics username. As a result of this, the access to all the components, including segments/projects/calc. metrics shouldn't be changed.
In case you don't see to be the case, please reach out with the following details to clientcare@adobe.com and we will help in resolving the issue.
Analytics company name
Analytics username (an example user seeing the issue)
Adobe ID/Federated ID details in Experience Cloud Admin Console
Thanks!
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Hi Mitam,
Yes, It can be restored. If you are a supported user you may reach out to client care. Please go through the below link:
https://helpx.adobe.com/marketing-cloud/contact-support.html
You can also drop an email to clientcare@adobe.com for help.
Thanks,
Ramesh
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mitam3884479, how did it happen that everything was lost? Was there a bug or something else?
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Hi mitam3884479,
After migration of the users to Experience Cloud (through the User ID migration tool), the account should be linked to the original legacy Analytics username. As a result of this, the access to all the components, including segments/projects/calc. metrics shouldn't be changed.
In case you don't see to be the case, please reach out with the following details to clientcare@adobe.com and we will help in resolving the issue.
Analytics company name
Analytics username (an example user seeing the issue)
Adobe ID/Federated ID details in Experience Cloud Admin Console
Thanks!
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We too have many problems with the migration. When I transferred my assets to a new Adobe ID account type, everything was quadrupled.
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