Issue with PDF attached in email - Scheduled report

[Sophie_H]

Hi!
I have created a scheduled report. This report is sent in pdf.
The issue is that the titles of some summary numbers are squeezed whereas it looks fine in the report itself and even when I download the PDF version from the project>download PDF.
The dimension tab is closed and the view density is compact in the report settings when i created the scheduled report.
I can't see how I can solve this.
Thanks for your help.

[Pablo_Childe]

what operating system and browser are you using to create the PDF and setup schedule?

[Sophie_H]

I am using Google Chrome in my windows desktop.

[Pablo_Childe]

What language is your PC set to?

any way to make a screen grab of some of the weird areas?

[Sophie_H]

The squezzed version sent by email - pdf version

This is the correct version: report and PDF downloaded directly from the report

This is my language settings 

[Pablo_Childe]

Can you try a different browser to send the email?

[Sophie_H]

unfortunately same result with Edge😑

[Pablo_Childe]

ok no worries this is good as part of troubleshooting...

Know Im asking alot but, can you try from a different PC?

I suspect its your windows printer settings may have some sort of auto size command...

Be great to rule out any PC setting this way.

[Sophie_H]

ahah no worries i am already grateful for your help.

2 colleagues have just tried as well, and same results: squeezed titles

[Pablo_Childe]

You are using send file on schedule right?

The pcs you use are they using any VPN to access the scheduling reports? 

[Sophie_H]

yes i am using send file on schedule.

No VPN.

[Jennifer_Dungan]

The PDF isn't being generated locally though, it's being generated on the Adobe Servers, then mailed to users (changing settings locally isn't going to have any impact, neither is use of a different browser)... I believe the issue is due to the PDF needing to be rendered down to fit a standard A4 (letter) sized paper (at least the width, since we know the height doesn't constrain itself. 

I've found that if I want to sent reports via PDF, I need to be more cognizant of how many items I place side by side, and sometimes have to defer to reducing side by side and stack things more vertically.... 

However, maybe we should try and make a request for improved PDF rendering options?

[Sophie_H]

Everything looks OK while downloading in PDF from the report itself. So the issue comes from Adobe servers side then?

[Jennifer_Dungan]

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@Sophie_H wrote:

Everything looks OK while downloading in PDF from the report itself. So the issue comes from Adobe servers side then?

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Ouch... now that is interesting.... is this a new report or an existing one? I wonder if something changed recently on the server....

[Sophie_H]

It is brand new report.

[Pablo_Childe]

what if you try from an incognito window?

[Jennifer_Dungan]

Ok, I think its worth comparing existing reports download vs schedule... fundamentally, there should be no difference (or at least that's the way it used to be).... 

[Sophie_H]

I can see that the report sending by email is in portrait while the download from the report itself is in landscape. Do you know how i can force the change ? 

[Pablo_Childe]

Check your file -> print menu

See if that is setup now in portrait then try and change it.

The browser is typically controlled by Print setting setup so try changing it then try resending the report.

[Sophie_H]

it is already in landscape while controlling the printing set up from the report

[Pablo_Childe]

No setting in workspace itself...

what happens if you change your printer setup to portait?