Expand my Community achievements bar.

Webinar: Adobe Customer Journey Analytics Product Innovations: A Quarterly Overview. Come learn for the Adobe Analytics Product team who will be covering AJO reporting, Graph-based Stitching, guided analysis for CJA, and more!
SOLVED

Help > Customer Care link does not work

Avatar

Level 1

Hi there

I've tried clicking the Customer Care Link from the Help menu and this just reopens the site in a new tab. (I've tried FireFox and Chrome)

My colleague is however able to access this.

How can this be resolved?

L

1 Accepted Solution

Avatar

Correct answer by
Employee

Hey,

Could you please confirm me if you are a supported user of your company? Because only supported users can access the CustomerCare portal.

Thanks!

View solution in original post

1 Reply

Avatar

Correct answer by
Employee

Hey,

Could you please confirm me if you are a supported user of your company? Because only supported users can access the CustomerCare portal.

Thanks!