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SOLVED

ERROR IMS SSO Failed: Unable to access user IMS session

Andrey_Osadchuk
Community Advisor
Community Advisor

Hi everyone,

I frequently face the error message “ERROR IMS SSO Failed: Unable to access user IMS session” when access Analytics via Marketing Cloud. So far, the only workaround I have found is to remove adobe cookies or open a new browser window in Incognito mode before signing in to Marketing Cloud.

Has anybody faced this same challenge accessing Analytics?

1 Accepted Solution
Gigazelle
Correct answer by
Employee
Employee

I checked our bug reporting system, and there are several causes behind this issue, most different to each organization. If you see this issue, I would recommend reaching out to customer care so we can get it to engineering to resolve.

View solution in original post

0 Replies
andrew_r-GrfLbX
Level 7
Level 7

I get this quite frequently too, the marketing cloud login system is just not fit for purpose in its current state. I have heard work is ongoing to banish this issue but heard no dates as to when.

talanchen
Level 2
Level 2

Same issue today:

ERROR IMS SSO Failed: Unable to find linked company

Gigazelle
Correct answer by
Employee
Employee

I checked our bug reporting system, and there are several causes behind this issue, most different to each organization. If you see this issue, I would recommend reaching out to customer care so we can get it to engineering to resolve.

View solution in original post

Roman_Gazarek
Level 4
Level 4

ERROR IMS SSO Failed: Unable to access user IMS session

I experience this issue at my organization very often over the past days. The only workaround is to open an anonymous window in Chrome.

ishans52004352
Employee
Employee

Hi,

Please try one of the following options:

1) Set the default landing page to Analytics from Edit Profile page in the Experience Cloud (on clicking on your profile on top-right corner, you will see this option).

2) Use the following URL format to access Analytics: https://tenantid.experiencecloud.adobe.com/analytics. For instance, it would be https://moneta.experiencecloud.adobe.com/analytics  for "Moneta".

These are workarounds until we fix the issue by end of this week or early next week.

Hope this helps! Thanks.

ennios80062659
Level 1
Level 1

Hey,

The issue occurred again today, your workaround doesn't seem to work. Are there any maintenance breaks or something or is there something wrong with my account?

Thanks,

Ennio