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SOLVED

ERROR IMS SSO Failed: Unable to access user IMS session

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Community Advisor

Hi everyone,

I frequently face the error message “ERROR IMS SSO Failed: Unable to access user IMS session” when access Analytics via Marketing Cloud. So far, the only workaround I have found is to remove adobe cookies or open a new browser window in Incognito mode before signing in to Marketing Cloud.

Has anybody faced this same challenge accessing Analytics?

1 Accepted Solution

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Correct answer by
Employee Advisor

I checked our bug reporting system, and there are several causes behind this issue, most different to each organization. If you see this issue, I would recommend reaching out to customer care so we can get it to engineering to resolve.

View solution in original post

0 Replies

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Level 7

I get this quite frequently too, the marketing cloud login system is just not fit for purpose in its current state. I have heard work is ongoing to banish this issue but heard no dates as to when.

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Correct answer by
Employee Advisor

I checked our bug reporting system, and there are several causes behind this issue, most different to each organization. If you see this issue, I would recommend reaching out to customer care so we can get it to engineering to resolve.

Avatar

Level 4

ERROR IMS SSO Failed: Unable to access user IMS session

I experience this issue at my organization very often over the past days. The only workaround is to open an anonymous window in Chrome.

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Employee Advisor

Hi,

Please try one of the following options:

1) Set the default landing page to Analytics from Edit Profile page in the Experience Cloud (on clicking on your profile on top-right corner, you will see this option).

2) Use the following URL format to access Analytics: https://tenantid.experiencecloud.adobe.com/analytics. For instance, it would be https://moneta.experiencecloud.adobe.com/analytics  for "Moneta".

These are workarounds until we fix the issue by end of this week or early next week.

Hope this helps! Thanks.

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Level 1

Hey,

The issue occurred again today, your workaround doesn't seem to work. Are there any maintenance breaks or something or is there something wrong with my account?

Thanks,

Ennio