Email addresses in Recipient field in Schedule File Export not being accepted

[ChanningKi]

When trying to add users to received automatically sent reports by their email addresses, hitting Enter after the address no longer makes Adobe accept it.

[Jennifer_Dungan · Accepted solution]

This appears to be a bug that was recently introduced. I suggest logging this ticket with Client Care, I will do the same.

[Krishna_Musku]

I tried your scenario, I don't have any issues adding email address in the recipients field of schedule file export. I think it's resolved by adobe. Can you try again and see if it is letting you add email address.

Thank you!

[Jennifer_Dungan]

I agree, it seems to be fixed now.

[ChanningKi]

I agree with both of you, Krishna and Jennifer. It is now working correctly for me. Definitely looks/feels fixed!

[mirkomanga]

Hello for me is not working yet!
I also record other anomalous behaviors, I'll explain better:

• I open a report and access the Schedule file export section
• I set up an export period and add a colleague's email address, save and exit
• both me and the other email address receive the same report 11-12 times at any given time ( I set up a hourly sending, first one was immediate, the others not exactly in time with the report)
• I go back to access the report to try to change the schedule (and interrupt the spam activity ) but the screen appears as if there was nothing scheduled

It's quite annoying, especially because there's no way to stop the process...any suggestion (I'm opening a ticket to support, of course)?

[Jennifer_Dungan]

Hi @mirkomanga,

When you say you open a report and access the "Schedule file export section", do you mean in the Workspaces area?

This is only for scheduling new reports, not managing existing reports. Every time you use this on the same report, it will create a new schedule... this is why you are getting 11-12 copies of the report... 

This behaviour is really annoying for non-admins, because they don't have access to the Scheduled Reports area. I had users do the same thing, and I had to go in and remove the duplicates.

This is found under Components > Scheduled Projects:

If you do have access to this area, you will need to remove the duplicates and add new  people to existing schedules here. If you don't, you will have to work with your admin to fix the issue.