Eloqua tag not working if implemented via launch | Community
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ravi7
ravi7
Level 2
November 13, 2023
Question

Eloqua tag not working if implemented via launch

  • November 13, 2023
  • 1 reply
  • 671 views

All,

Launch has the capability of placing third party tags on the site, but recently i happened to do a third-party tag Eloqua via launch. we are not able to see any data being collected in Eloqua tool post a month, basically the tagging done via launch is not found to be working.

Please post any such experience or solution in this scenario.

 

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1 reply

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
November 13, 2023

I don't know enough about the Eloqua tag to offer a lot of support... but there could be a number of reasons it's failing... from there being a JS issue in the code, to the script being added too late in the page/execution to fire properly... Without seeing what is happening this will be hard to advise on...

 

First, I would turn on the Launch debugger:

// Turn it on: _satellite.setDebug(true); // Turn it off: _satellite.setDebug(false);

 

To see when the rule is triggering.. I would also look closing for errors in the browser console that might indicate an issue....

 


Good luck

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