Data Wharehouse Failure and Message

[brianjherbert]

A month ago we started recieving this error for a job that was scheduled and had been working for the last 53 attempts. Now the scheduled FTP job fails but when we create an adhoc request the file comes through email fine. Our FTP details from our end have not been changed as other file feeds are conntinuting without failure. Anyone else having these issues or know with whom I should contact at Adobe?

Error: "Request failed to send. Please check send parameters and destination connectivity."

Thanks for the help

[brian_au · Accepted solution]

I would cancel the now failing job and try setting it up again one more time with the desired schedule settings. If it still fails to send to the FTP after a revamp I would then recommend having your supported user at your company reach out to Adobe Customer Care for investigation.

Best,

Brian

[brianjherbert]

Ya, we tried setting up a new job to no avail. Every time I click on teh Customer Care option in the help it asks me to log in again and then brings me back to the dashboard. Any Idea why I can't get to the customer care section of the site?

[brian_au]

It sounds like you may not be the supported user at your company? See steps to confirm: https://marketing.adobe.com/resources/help/kb/en_US/analytics/kb/supported-users.html

Add supported users

If your organization does not yet have any supported users, contact your organization's Account Manager. If no one in your organization knows who your account manager is, an unsupported user can contact Customer Care via phone for this specific request. Once the account manager has been contacted, they can initially create you or another individual in your organization as a supported user.