Hi, I'm trying to send a basic report using Data Warehouse to a FTP server (basically is a server in Azure) where it receives files from other sources. I included in the firewall the list of IPs (https://experienceleague.adobe.com/docs/analytics/technotes/ip-addresses.html?lang=en#all-adobe-anal...) but the report seem to fail. Error description: Request failed to send. Please check send parameters and destination connectivity.
I've ensured that the login parameters are right using an ftp client and ensuring that I've at least 2GB of free space. The parameters I used are:
host: ip of the host server, lets say 126.96.36.199
The report has failed and is constantly sending me emails with the notification of the error, how can I stop this?
The report I created is scheduled for being send just once (send immediately). Can I erase the report so it doesn't appear in the request Manager tab? I don't see any remove button or unsuscribe option anywhere
Could you please clarify if you are using Azure Blob or you have configured the server to work as FTP/SFTP? If it's Azure Blog, you will need to create a ticket with Client Care team to get this done manually. Currently this option is not available via the UI.
However, if the server is configures as FTP/SFTP, please note Adobe uses the port 22 for SFTP requests only. If the server don't support secure protocol I would recommend using port 21 instead of 22 for FTP.
In case the server works with SFTP, there is no need to use the password (Adobe don't use Password based authentication for SFTP and require to use SSH key-pair) and you will need to configure your server based on the document: https://experienceleague.adobe.com/docs/analytics/export/ftp-and-sftp/secure-file-transfer-protocol/...
Hope this explains and clarifies the doubts!
Hi @myradio_digital . Have you included the sftp:// before the IP address ? If not than can you please write the hostname as sftp://188.8.131.52 . Since you are using SFTP server so it is mandatory to write sftp:// before the IP address.