On our site, we have embedded the launch script in the page header (it is common to all the pages). But we have noticed that the rules are not firing for specific pages. Please be kind enough to answer. Thanks in advance.
@kanchanag552451 Can you review the applied rule again ? Is it a page specific or not working on any webpage ?
Also, how you are determining that the rules are not firing ? Are you not getting any launch logs on the console ?
This might need more information to troubleshoot. So if you wish than you can send it to the client care team.
The log should hopefully point you in the right direction to fix your Rule(s).
While creating the rules in Launch you get options to set Events and Conditions. If the rule is firing on some pages and not firing on some, please make sure that page matches the condition or events you have setup in the rule otherwise rule will not fire. The rule will only fire when the conditions are satisfied.