Dashboard and sales report difference

[ApsaraNa]

Hello sir when i check the revenue sale data on dashboard it show an amount which is completely different form the sales report which i downloaded with exact filter date ...does the dashboard shows an average or accurate revenue sales

[Jennifer_Dungan]

You should never try to compare a web analytics "sales" report to your actual sales report (this is true for any web analytics program).

No, Adobe is not an average... but there is no guarantee that you are going to capture 100% of your sales data for the following potential reasons:

• People actively blocking or opted out of analytics
• Potential JS issues during the collection
• Mal-formed data on the request that can cause the entire request to be dropped
• etc.

Now, you might be wondering why you would track your revenue in your Web Analytics if there is potential to have missing data...

Web Analytics is more about trends than 100% accuracy (this is true for all web analytics data), but also, collecting the data makes it able to correlate sales with other collected information (i.e. campaigns, promotions, traffic sources, what people are doing before or after purchasing, fall off leading up to a sale, return sales, etc).

Reports from different sources will never match, but they should show similar trends, and you can use the information that you are able to collect to better understand what is and isn't working, where there is friction or failures in your website flows, and better correlate return / repeat customers.

[Meghan_Powers]

100% agreed with Jen.  Something you can do is set up alerts on your revenue trends in Adobe Analytics and have them alert you if it changes by a certain amount.  You can look at the historical % difference between Adobe and your sales reports and have Adobe alert you if that difference ever changes by a certain threshold one way or the other.  Then you can figure out which source changed - Adobe or your sales report.

[SamuelPaulPeter]

Dashboard revenue is accurate based on what Adobe is able to capture, not necessarily your full sales reality.

If the purchase event doesn’t fire (blocked cookies, script failure, user abandons before the thank-you page loads), that revenue never enters Adobe — even though the sale happened.

So instead of asking “Why doesn’t it match?”, the better metric is:

Is Adobe consistently tracking the same % of sales over time?

Web analytics revenue is used for trend analysis, not financial reconciliation. The value is in correlating revenue with traffic sources, campaigns, and behaviour, not perfectly matching accounting numbers.

If the trend matches, your implementation is fine.
If the trend is different, you have a tracking or attribution issue.