Custom link tracking and download link occurrences not matching in adobe reports for same link.

[sravanthv]

We have a link that fires Link_d and link_O when clicked on it and both fire simultaneously. When we pull a report from workspace, it appears that occurrences of download link type is more than custom link occurrences. Why is that so? won't both match?

Download link tracking because of trackdownloadlinks=true and s.tl with type 'O' for the same link. Clicking on the link opens a pdf in a different tab on same browser.

Thanks.

[Pablo_Childe]

First do you have the 2 variables populate 1 or 2 separate Adobe Beacons?

[sravanthv]

No, the link is tracked as a download link, and also passed into one prop variable for custom link tracking. The number of occurences don't match between downloads and custom link clicks.

[yuhuisg · Accepted solution]

If the linked PDF opens in the same browser window as the referring web page, then it is possible that the browser has already redirected to the PDF before the Custom Link has had a chance to fire completely.

There's really no need to do such duplicate tracking for the same user action. Set whatever props/eVars/events beforehand, and the automatic download tracking will pick those up when it runs.