Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

Coffee Break: Join us on Wednesday, April 5th at 10am PT to chat with Ben Gaines, Director of Product Management for Adobe Analytics. Ben will be online to answer your Analytics and Adobe Summit questions.
SOLVED

Custom Link/Download Link Event Tracking

Avatar

Community Advisor

Hello everyone,

 

Below you can find the issue that I am facing. Basically when I click on a custom button to download a pdf, randomly during the first one or two Analytics call I have the value Download Link = undefined and after I have Custom Link with the value that I want to track. I think that I am tracking the first Analytics server call. Do you have some suggestion how to fix this issue? And what is the difference between Download Link and Custom Link?

Thanks

 

 

 

1982luca_0-1594115217298.png

 

1 Accepted Solution

Avatar

Correct answer by
Community Advisor

When we try to download a file, the AA will automatically track the respective file if the s.trackDownloadLinks= true is configured. you can configure this in launch either "configure tracker using custom code" or Link Tracking

 

If you want to track downloads without using the OOTB then you can disable below configurations, but you need to handle same in your custom event which you call when you click on download button

 

s.trackDownloadLinks= true;
s.linkDownloadFileTypes= 'exe,zip,wav,mp3,mov,mpg,avi,wmv,doc,pdf,xls';

rajas66269496_0-1594122553539.png

 

 

 

 

View solution in original post

5 Replies

Avatar

Community Advisor

You have enabled automatic download link tracking and maybe have s.tl with custom link as type.

 

Check this:

https://docs.adobe.com/help/en/analytics/implementation/other/dtm/analytics-tool/link-tracking.html

https://docs.adobe.com/help/en/analytics/implementation/vars/config-vars/trackdownloadlinks.html

 

For download link undefined maybe you cal s.tl with type download but your button does not have a link 

Avatar

Correct answer by
Community Advisor

When we try to download a file, the AA will automatically track the respective file if the s.trackDownloadLinks= true is configured. you can configure this in launch either "configure tracker using custom code" or Link Tracking

 

If you want to track downloads without using the OOTB then you can disable below configurations, but you need to handle same in your custom event which you call when you click on download button

 

s.trackDownloadLinks= true;
s.linkDownloadFileTypes= 'exe,zip,wav,mp3,mov,mpg,avi,wmv,doc,pdf,xls';

rajas66269496_0-1594122553539.png

 

 

 

 

Avatar

Level 10
Do any of the answers below answer your initial question? If so, can you select one of them as the correct answer? If none of the answers already provided answer your question, can you provide additional information to better help the community solve your question?

The ultimate experience is back.

Join us in Vegas to build skills, learn from the world's top brands, and be inspired.

Register Now