Hello everyone. I have a question about cross-device tracking. I was wondering if anyone knew how to track cross-device user's in Adobe Workspace so for example how many unique visitors use more then one device while visiting our website.
So distinguishing from:
Mobile + Tablet
Mobile + Desktop
Mobile + Tablet + Desktop
Desktop + Tablet
And the user's that only use single devices
Mobile
Desktop
Tablet
This would be interesting a insight and opportunity to see if cross-device users convert more then single device users.
Does anyone know if this is possible?
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It's technically possible if you use s.visitorID overrides, but those break any usage of the Experience Cloud ID service. Docs on cross-device tracking are found here:
Cross-Device Visitor Identification
I would advise against using this right now, though. Adobe has plans to make significant improvements to this workflow, so I'd recommend hanging tight until around Summit 2019
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It's technically possible if you use s.visitorID overrides, but those break any usage of the Experience Cloud ID service. Docs on cross-device tracking are found here:
Cross-Device Visitor Identification
I would advise against using this right now, though. Adobe has plans to make significant improvements to this workflow, so I'd recommend hanging tight until around Summit 2019
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Total Likes