Adobe report builder scheduler not sending report

[croPro]

Hi everyone, I have an Excel dashboard built with Adobe report builder. But, when I schedule it, it is not sending it to any of the receiver emails including me. So, what could be the problem? If I check on History of the scheduler, it shows: Initiated > Queued > Referesh Start > Refresh in progress "Workbook Sent" is never shown. What could be the reason? I have tried everything

[EurosIMS]

It's a while since I've used RP extensively, but does the report refresh manually within Excel? 

Is there a date range in the schedule/report in the future, so is it waiting for data before completing the refresh? 

[Vinay_Chauhan]

Hi @croPro 

If the schedule shows “Refresh in progress” but never gets to “Workbook sent,” a few things could be going on -

• Try refreshing the file manually in Excel. If that fails or prompts for login, the schedule won’t work either.

• Check the date range, if it is set in the future or returns no data, the export may hang.

• Email issues can also cause this. Check spam folders and make sure Adobe’s emails aren’t blocked by your org’s filters.

• If the file is too large, it might exceed the size limit and silently fail.

You could also test with a smaller report to see if that goes through. That usually helps narrow it down.

Hope that helps!

[Jennifer_Dungan]

Have you checked for errors in the ARB Scheduled Reports Manager?

Components > All Components > ARB Scheduled Reports

If there is an error, I believe an error icon will appear here if there is a problem:

[Sukrity_Wadhwa]

Hi @croPro,

Were you able to resolve this query with the help of the provided solutions, or do you still need further assistance? Please let us know. If any of the answers were helpful in moving you closer to a resolution, even partially, we encourage you to mark the one that helped the most as the 'Correct Reply.'

Thank you!