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Adobe Photoshop 2024 GPU Bug Mid Session

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Level 1

GPU Showing 0% on Task Manager after a light use Session, Not on Startup.

CPU: i7-12700k

GPU: 3060ti 8GB 

RAM: 32GB

 

Encountering a GPU issue with using Photoshop. My application starts normally and runs well on my GPU for the first 3-5 minutes. It then stops working and starts using 0% on task manager.

I have a 3060ti along 32gb of memory, this should be more than enough to handle multiple edits, however the same issue occurs when I use 1 low quality image leading me to believe its not an allocation error. My RAM, CPU, and GPU usage are low during this. It just seems to cut off, no thermal issues either. This occurs on each launch, it does not carry over. So if I were to re-launch photoshop after the first example that I gave, it would work for 3-5 minutes before doing the same. I checked the logs and there's no indication of a change in the program compatability. The same software versions and settings work on my laptop that uses a 2060, this only started happening recently.

 

Tested:

With only one low-quality image loaded the application still encounters the same error.

Reinstalling photoshop

Reinstalling nvidia studio and game driver

All the standard settings that you would see recommended when encountering an on load GPU error. E.g preferences>performance

 

Nvidia Drivers Tested: 

Studio 551.23

Game 551.23

 

Log (full log is attached):

[2024-02-10_15-53-45][2404][Default] [console] [HS][Ututs] User has 15 web tutorials
[2024-02-10_15-53-45][2404][Default] [console] [HS][Performance] log perf event: time: 47793 message: Received results from reading the C:\Users\*****\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\ folder. 0 files.
[2024-02-10_15-53-45][2404][Default] [console] [HS][Performance] 47793 PERF - Received results from reading the C:\Users\*****\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\ folder. 0 files.
[2024-02-10_15-53-45][2404][Default] [console] [HS][FileAccessorDataLoader] Successfully read data from file PHXS-25.4.0-en_US-6d6469ab-75d4-47c0-b431-3bb4d4136496.json and wrote response in C:\Users\*****\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\PHXS-25-4-0-en_US-1E5ADA9EDBB841369A735EF70FBAA21E.json

<! BROKE RIGHT HERE !>

[2024-02-10_15-56-02][2404][Default] [console] [lc-1] quota exceeded
[2024-02-10_15-56-15][2404][Warn] [console] [DP] Invalid ContextData: {}
[2024-02-10_15-56-19][2404][Warn] [console] [DP] Invalid ContextData: {}
[2024-02-10_15-56-27][2404][Default] [console] [HS][Photoshop] PS: Home screen visibility changed to visible without back button.
[2024-02-10_15-56-30][16020][Warn] [general] Setting focus failed on node: div
[2024-02-10_15-56-30][16020][Warn] [general] Setting focus failed on node: div
[2024-02-10_15-56-31][2404][Error] [console] [DP] [toolModalStateChanged] Unsupported tool id:      
[2024-02-10_15-56-31][2404][Error] [console] [DP] [toolModalStateChanged] Unsupported tool id:      
[2024-02-10_15-56-31][2404][Default] [console] [HS][Photoshop] PS: Home screen visibility changed to invisible with back button.
[2024-02-10_15-56-31][2404][Default] [console] [HS][Photoshop] PS: Recent list changed. No of items = 20
[2024-02-10_16-00-25][2404][Error] [console] [DP] [toolModalStateChanged] Unsupported tool id:      
[2024-02-10_16-00-25][2404][Error] [console] [DP] [toolModalStateChanged] Unsupported tool id:      

 

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1 Reply

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Community Advisor

Hi @1susi5,

 

You'll have much better luck getting help if you post in the Adobe Creative Cloud forum for Photoshop (https://community.adobe.com/t5/photoshop-ecosystem/ct-p/ct-photoshop?page=1&sort=latest_replies&lang...).

 

This forum is for Adobe Analytics which is a completely separate product line. 

 

Good Luck!