Adobe API - Error Message | Community
Skip to main content
niroy
niroy
Level 2
January 12, 2023
Solved

Adobe API - Error Message

  • January 12, 2023
  • 1 reply
  • 1323 views

Hi

 

Any idea why this error message gets triggered while working on Adobe API?

{

    "errorCode": "invalid_metric_access",

    "errorDescription": "[metrics/concurrent_viewers_visitors] metrics are not available based on feature access level",

    "errorId": "17d09ca1-be86-4c74-a78c-6998bd557f1a"

}

 

If I use the "id":"metrics/pageviews", I am able to get the data.

Thanks

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by leocwlau

You may also want to check if the account is being used by the API in a product profile with permission to the required metrics.

1 reply

FarazHusain
Adobe Employee
FarazHusainAdobe Employee
Adobe Employee
January 12, 2023

Hey @niroy, Concurrent Viewer is a part of Media Analytics. Can you check if your account has Media Analytics enabled (It can be checked in Analytics - Admin -> Company Settings - View feature access levels). I guess the error is due to the feature not enabled.

niroy
niroyAuthor
Level 2
January 12, 2023

Hi

 

I think its already enabled

 

 

FarazHusain
Adobe Employee
FarazHusainAdobe Employee
Adobe Employee
January 12, 2023

I think it should work then if you have access. Are you following this documentation to get the data - https://experienceleague.adobe.com/docs/media-analytics/using/media-reports/get-concurrent-json20.html?lang=en ?
Also, can you access the Media Concurrent Viewers panel in the workspace?

Terms & ConditionsAccessibility statement

Loading footer...