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niroy
niroy
Level 2
January 12, 2023
Solved

Adobe API - Error Message

  • January 12, 2023
  • 1 reply
  • 1327 views

Hi

 

Any idea why this error message gets triggered while working on Adobe API?

{

    "errorCode": "invalid_metric_access",

    "errorDescription": "[metrics/concurrent_viewers_visitors] metrics are not available based on feature access level",

    "errorId": "17d09ca1-be86-4c74-a78c-6998bd557f1a"

}

 

If I use the "id":"metrics/pageviews", I am able to get the data.

Thanks

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Best answer by leocwlau

You may also want to check if the account is being used by the API in a product profile with permission to the required metrics.

1 reply

FarazHusain
Adobe Employee
FarazHusainAdobe Employee
Adobe Employee
January 12, 2023

Hey @niroy, Concurrent Viewer is a part of Media Analytics. Can you check if your account has Media Analytics enabled (It can be checked in Analytics - Admin -> Company Settings - View feature access levels). I guess the error is due to the feature not enabled.

niroy
niroyAuthor
Level 2
January 12, 2023

Hi

 

I think its already enabled

 

 

leocwlau
Community Advisor and Adobe Champion
leocwlauCommunity Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
January 13, 2023

You may also want to check if the account is being used by the API in a product profile with permission to the required metrics.

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