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Adobe analytics not tracking after android update


Level 1

Hi There,

We are using Adobe Mobile SDK 4.17.2 to implement adobe analytics in android. After the implementation, all the user actions are being tracked only after a fresh installation, where as in case the application has been updated from the playstore, the user information is not getting tracked. Can someone help us with identifying the cause?

0 Replies


Level 5


Previous version of Adobe Android Mobile SDK 4.17.6 have the issue with capturing visitors ID, same has been fixed in Adobe Android Mobile SDK 4.17.6.


Please find the details of versions and their updates in below link,




Level 1

Thank you for the reply, but the issue is not specific to Visitor ID, mentioned but it is not tracking any of the details when updating the application from Playstore. But the same is working fine after uninstall and install of the application.




To investigate, can we get more information:

1.  Was the app using a earlier version of the Adobe Mobile SDK before 4.17.2?

2.  Does it happen in all Android devices or specific Android version?


Level 1

I am also having this problem. Several months ago I upgraded from 4.13.7 -> 4.17.10, and about two thirds of data dropped off and hasn't recovered since. . We've cross referenced our data with google play console, and we see no drop off.


Edit: The drop off is drastic on Samsung, google, Motorolla, and LG manufacturers (the most popular). There didn't seem to be a drop off in Sprint or US Cellular, although it we might not have enough data confirm that these manufacturers aren't affect.