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Adobe Analytics Data Appears Incomplete

stevenb77962023
Level 1
Level 1

Assuming they are still in business, we are seeing data collected in adobe analytics, via adobe launch, to be incomplete.

We are using Adobe Launch to send data to Adobe Analytics.

The Analytics data is incomplete.

It appears that not all the data is reaching Adobe Analytics (Adobe reporting significantly less visits and pages viewed than Google Analytics):

Nov 10-16

Google Analytics

Adobe Analytics

Delta

Users - Visitors

3829

2678

43%

Sessions -Visits

4788

3285

46%

Pageviews

23862

10374

130%

Pageviews/Session

4.98

3.16

 

 

The Adobe Launch embed code includes the “async” attribute (for asynchronous loading), so the page load will be faster.

What can we do to ensure that all Adobe Analytics data is collected and sent without affecting page load speed?

 

Carefully (and repeatedly) following Adobe's instructions for contacting Customer Care for assistance over the past week has gotten NO response.  

Someone (anyone?) please advise.

Thanks

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