I've been doing a series of Workspace workshops with groups of people who are not familiar with Analytics at all. In my workshops, I cover basic concepts, implementation and, of course, how to create projects in WS. However, the biggest difficulty I see from these folks is to be able to tell what are the page names they need to use to create flows, fallouts and page reports. Although they have internal documentation with these details, they are not available to everyone and not so easily accessible.
My suggestion would be to allow the customer to upload screenshots for their pages to Analytics and these screenshots show up when you hover over the dimension details in WS. So when a business user is not sure if that's the page they're looking for, then can do a quick check looking at the image and they don't have to go through a bunch of excel or powerpoint files to make sure they're picking the right one.
The images could be pulled from AEM Assets as well.