We have a wide array of users of different skill levels in our organization. With that, we find that we get some questions that could be easily answered with the Knowledge Base or Help Section. We recommend Knowledge Base in training, but we find that it isn't typically used. It would be really helpful if there were a little label on reports that said "Need Help?" or something of that sort, and could be expanded to show a list of the top few of the possible relevant articles given their current report and metric(s).
