User Profile

I would like to be able to output data in a format from Discover that is conducive to creating a PivotTable. Of course, not all metrics are suited for a PivotTable, but many are. The inclusion of the "Total" rows for individual line items can add a lot more time to creating a PivotTable with Discover data.

Processing rules currently have a number of different types of conditions that can be added to a rule. Unfortunately, there is no "Does Not Equal" condition. One current alternative is to have a condition for both "Does Not Start With" and "Does Not End With", but that doesn't always work. Some rules are impossible to create due to this omission.

I had a ClientCare ticket open and through my interaction with the agent, I found that counter eVars could not be segmented by the less than or greater than qualifiers for a segment condition. Instead, these qualifiers are meant to only be used with "Total (events)" as the condition, like Total Social Shares is greater than 1. I could not do a similar segment with Total Social Shares if I had a Total Social Share counter eVar increment "+1" on each share. Since the values in a counter eVar are n...

I was finding that when creating a condition off of pageURL, that my processing rule would not work for link tracking. Despite pageURL being sent to Adobe, it couldn't be used as a condition because it wasn't really counted in reporting. At the least, I noted to the ClientCare agent that this should be noted on https://microsite.omniture.com/t2/help/en_US/reference/index.html#Dimensions_Available_to_Processing_Rules since it's potentially confusing.

The following message is incredibly frustrated after waiting 30+ minutes for ClientCare: "There are no agents available to chat with you right now. Please try again later." If ClientCare truly is a 24/7 service (Monday - Sunday: 24 Hours) then this can never be true. I tend not to call because if I call I won't have a record of our discussion. I'm willing to wait longer than the estimated amount, and I understand the estimated wait time can be difficult to get to since the complexity of a client...

We have a wide array of users of different skill levels in our organization. With that, we find that we get some questions that could be easily answered with the Knowledge Base or Help Section. We recommend Knowledge Base in training, but we find that it isn't typically used. It would be really helpful if there were a little label on reports that said "Need Help?" or something of that sort, and could be expanded to show a list of the top few of the possible relevant articles given their current ...

In ReportBuilder, I think it would be useful to create segments that change dynamically based on the output of data requests. Currently, ReportBuilder allows you to apply segments to data requests, but they have to be pre-created in the SiteCatalyst 15 interface. I think it could be incredibly useful to be able to allow segments to be based on a given period's top reported report line-item.

Instances are available on most traffic reports now in SC15, but I don't see them as available in hierarchy reports. Adding instances would be more consistent with how other traffic reports work when tracking non-page view activity rather than incrementing the hierarchy views metric.

After transitioning to SiteCatalyst 15, I noticed that Unspecified was removed from hierarchy reporting. This wouldn't have been the biggest deal, but I found that when you drilled down, the Total Hierarchy Views for the hierarchies above that level is lower than the actual total hierarchy views. For example if I have 5 hierarchy views for item 1 on level 1, if i drill down to look at the level 2 hierarchy within item 1, if there were 2 views of items that had specification at level 1 but withou...

It would be extremely useful to have a visitor container that takes into account the reporting period rather than the entirety of the visitors affiliation with the site (like how the visitor container works now). The visitor container is useful, but this secondary sort of visitor container would serve a different purpose for analysis.

The ability to create segments across multiple report suites in SiteCatalyst 15's admin console would be incredibly useful. Rather than creating the same segment multiple times for each of our report suites, this would allow me to make the segment creation process quicker.

I was trying to construct a dashboard that had trended data based on a search. Unfortunately, SiteCatalyst interprets the top five trended videos as something I've specified (where it says "Selected Items: User-Identified"). This causes the reportlet to think that I want the same five videos each period rather the top five videos based on the search. It would be really helpful if the trended report would recognize the search each time period.

I had issues with getting ReportBuilder to work with vlookups as reference cells for data requests. ClientCare explained it as "Vlooup is not a part of server side element, therefore, it won't be included when it's being refreshed from our server to generate the data to deliver." He suggested to suggest it here so it can be added into the next ReportBuilder upgrade. Having the vlookup will help make ReportBuilder-based files easier to manage and dynamic for scheduling.

I would like to see video metrics such as video views and video visits enabled to be used with SiteCatalyst's targets feature. The target feature is helpful in tracking our traffic against our goals. Another interesting way to enhance this feature even further would be the ability to have an adjustable % completion metric included in video view target reports with the ability to overlay the % completion on the graph in the style of a stacked bar chart.