I would like to be able to output data in a format from Discover that is
conducive to creating a PivotTable. Of course, not all metrics are
suited for a PivotTable, but many are. The inclusion of the "Total" rows
for individual line items can add a lot more time to creating a
PivotTable with Discover data.
Processing rules currently have a number of different types of
conditions that can be added to a rule. Unfortunately, there is no "Does
Not Equal" condition. One current alternative is to have a condition for
both "Does Not Start With" and "Does Not End With", but that doesn't
always work. Some rules are impossible to create due to this omission.
I had a ClientCare ticket open and through my interaction with the
agent, I found that counter eVars could not be segmented by the less
than or greater than qualifiers for a segment condition. Instead, these
qualifiers are meant to only be used with "Total (events)" as the
condition, like Total Social Shares is greater than 1. I could not do a
similar segment with Total Social Shares if I had a Total Social Share
counter eVar increment "+1" on each share. Since the values in a counter
eVar are n...
I was finding that when creating a condition off of pageURL, that my
processing rule would not work for link tracking. Despite pageURL being
sent to Adobe, it couldn't be used as a condition because it wasn't
really counted in reporting. At the least, I noted to the ClientCare
agent that this should be noted on
since it's potentially confusing.
Thanks Erik. This message typically comes up after waiting for about 1/2
an hour. The wait times aren't typically that long, so that doesn't
bother me as much as being kicked out of line when I've waited so long.
The following message is incredibly frustrated after waiting 30+ minutes
for ClientCare: "There are no agents available to chat with you right
now. Please try again later." If ClientCare truly is a 24/7 service
(Monday - Sunday: 24 Hours) then this can never be true. I tend not to
call because if I call I won't have a record of our discussion. I'm
willing to wait longer than the estimated amount, and I understand the
estimated wait time can be difficult to get to since the complexity of a
We have a wide array of users of different skill levels in our
organization. With that, we find that we get some questions that could
be easily answered with the Knowledge Base or Help Section. We recommend
Knowledge Base in training, but we find that it isn't typically used. It
would be really helpful if there were a little label on reports that
said "Need Help?" or something of that sort, and could be expanded to
show a list of the top few of the possible relevant articles given their
In ReportBuilder, I think it would be useful to create segments that
change dynamically based on the output of data requests. Currently,
ReportBuilder allows you to apply segments to data requests, but they
have to be pre-created in the SiteCatalyst 15 interface. I think it
could be incredibly useful to be able to allow segments to be based on a
given period's top reported report line-item.
Ben, Would you be able to validate that this isn't how the container is
currently working? As I mentioned in your blog post comments
I've gotten inconsistent advice in the past from Adobe on how this
container works. I've found some recent evidence that suggests that the
container is time-bound.