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Tracking Sales through a Chat to Click Application? Is it Possible?

amberw51197396

12-09-2018

Hi All,

I am not new to Adobe Marketing Cloud, however I had a client ask me about sales tracking through a Customer Service Click to Chat Link.

Is it possible to track sales through a Click to Chat window with Adobe Marketing Cloud.

I am not familiar enough with the way chat windows work to know whether this is a possibility? If so how would I accomplish it? If not is there a work around?

Any resources, assistance, etc... would be greatly appreciated.

-Amber