Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

AMCV cookie fails despite whitelistParentDomain used for the iFrame

charism51522941
Level 1
Level 1

Hi everyone,

We are trying to use the whitelistParentDomain concept for one implementation. The case is that domain A is not controlled by us and it is also missing the Visitor Service ID (they use an old version H.27.2). In addition the page includes domain B (our domain) using an iFrame. According to the documentation  (whitelistParentDomain and whitelistIframeDomains ) this falls under Use Case 2.

Despite we are able to create the Visitor Service instance and get the Marketing Cloud VisitorID (using getMarketingCloudVisitorID method) the AMCV cookie is never created under the domain B. So we are not able to create a persistent VisitorID for other subdomains in domain B.

Should we apply a different configuration than the one at Use Case 2 example?

Regards,
Charis

3 Replies
Gigazelle
Employee
Employee

Are you using DTM/Launch for your implementation on the domain you control over?

Vijaya_Vignesh1
Level 2
Level 2

Hi Charism,

Did you get any solution for this issue. we are also facing a similar scenario.

Thanks in Advance,

Vijay.

srola
Employee
Employee

Have you tried enforcing the cookie domain on which you want to set the AMCV Cookie?
Ref: cookieDomain