AMCV cookie fails despite whitelistParentDomain used for the iFrame

Avatar

Avatar
Boost 1
Level 1
charism51522941
Level 1

Like

1 like

Total Posts

3 posts

Correct reply

0 solutions
Top badges earned
Boost 1
View profile

Avatar
Boost 1
Level 1
charism51522941
Level 1

Like

1 like

Total Posts

3 posts

Correct reply

0 solutions
Top badges earned
Boost 1
View profile
charism51522941
Level 1

28-03-2018

Hi everyone,

We are trying to use the whitelistParentDomain concept for one implementation. The case is that domain A is not controlled by us and it is also missing the Visitor Service ID (they use an old version H.27.2). In addition the page includes domain B (our domain) using an iFrame. According to the documentation  (whitelistParentDomain and whitelistIframeDomains ) this falls under Use Case 2.

Despite we are able to create the Visitor Service instance and get the Marketing Cloud VisitorID (using getMarketingCloudVisitorID method) the AMCV cookie is never created under the domain B. So we are not able to create a persistent VisitorID for other subdomains in domain B.

Should we apply a different configuration than the one at Use Case 2 example?

Regards,
Charis

Replies

Avatar

Avatar
Coach
Employee
Gigazelle
Employee

Likes

473 likes

Total Posts

1,947 posts

Correct reply

740 solutions
Top badges earned
Coach
Contributor 2
Validate 1
Ignite 80
Ignite 70
View profile

Avatar
Coach
Employee
Gigazelle
Employee

Likes

473 likes

Total Posts

1,947 posts

Correct reply

740 solutions
Top badges earned
Coach
Contributor 2
Validate 1
Ignite 80
Ignite 70
View profile
Gigazelle
Employee

13-11-2018

Are you using DTM/Launch for your implementation on the domain you control over?

Avatar

Avatar
Establish
Level 2
Vijaya_Vignesh1
Level 2

Likes

12 likes

Total Posts

13 posts

Correct reply

5 solutions
Top badges earned
Establish
Validate 1
Give Back
Shape 1
Boost 5
View profile

Avatar
Establish
Level 2
Vijaya_Vignesh1
Level 2

Likes

12 likes

Total Posts

13 posts

Correct reply

5 solutions
Top badges earned
Establish
Validate 1
Give Back
Shape 1
Boost 5
View profile
Vijaya_Vignesh1
Level 2

04-10-2019

Hi Charism,

Did you get any solution for this issue. we are also facing a similar scenario.

Thanks in Advance,

Vijay.

Avatar

Avatar
Give Back
Employee
srola
Employee

Likes

10 likes

Total Posts

43 posts

Correct reply

8 solutions
Top badges earned
Give Back
Boost 5
Boost 3
Boost 10
Boost 1
View profile

Avatar
Give Back
Employee
srola
Employee

Likes

10 likes

Total Posts

43 posts

Correct reply

8 solutions
Top badges earned
Give Back
Boost 5
Boost 3
Boost 10
Boost 1
View profile
srola
Employee

14-10-2019

Have you tried enforcing the cookie domain on which you want to set the AMCV Cookie?
Ref: cookieDomain