Hey Community Folks!
This space is created exclusively for users who write blogs or articles around Adobe Advertising Cloud/Adobe Media Optimizer/Tubemogul and related technologies. You can feel free to post your genuine content around topics like Search/Display/Social Marketing, programmatic ad buying etc. If we like what you have written, we may well include it in our official Knowledge Base Articles and give you the due credit! If you have any questions before posting you can send me a private message.
Hope to see some great content here!
The Blog Post below is from Pete Kluge, Group Product Marketing Manager for Adobe Media Optimizer
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Forty-six percent of major brands have set aside budgets just for retargeting campaigns. Retargeting allows brands to reconnect with users that have previously visited their website as they peruse content across the web. These site visitors have already shown interest in the brand by visiting the website, and show intent with actions such as visiting product pages, filling a shopping cart, or interacting with content, but they have not converted. Retargeting gives the brand a second chance at driving a conversion.
Retargeting is a popular display advertising tactic, which is not surprising when you consider that retargeted visitors are 70 percent more likely to convert on your website, according to CMO.com. However, what if your retargeting campaigns could deliver more relevant and personalized ads? Dynamic Creative Optimization (DCO) is the catalyst to supercharge your retargeting campaigns.
The Data Feed Powers DCO Personalization
DCO can boost ad efficiency and effectiveness across all verticals, and has benefits for any advertiser with granular audience data used for personalization. Retargeting requires an advertiser to maintain a data feed that houses the dynamic outputs that populate the dynamic ad. I’m often asked how the data feeds works to personalize a DCO ad, so let’s take a look at examples for the most common verticals: retail and travel.
In the retail vertical, DCO is a key element for effective site retargeting. A unique product ID, such as a SKU, is captured by a pixel on the product page and added to a user profile. The SKU will act as the dynamic trigger for content in the advertiser’s data feed. Geo-location and audience segments identified with a data management platform (DMP) or analytics solution are other elements that can trigger dynamic ad elements.
When the demand-side platform (DSP) buys the user impression, the SKU in their profile is cross-referenced with a file on the backend that tells DCO the product name, its description, what product image to pull, price, promotional copy, and any other relevant information. The dynamic ad is assembled and delivered using the content in the data feed in real-time. Anything that’s captured with a pixel can be used to trigger content from a feed.
For travel and hospitality, the concept is the same. However, instead of a product SKU, the dynamic trigger could be a hotel property ID or origination and destination travel city:
The Results Speak for Themselves
Lower funnel tactics like retargeting with DCO can drive a significant lift in performance for an advertiser. As we move down the funnel, we know more about the audiences and the targeting gets more specific, resulting in higher click-through and conversion rates. For example, for one advertiser we work with, retargeting individual property pages using DCO resulted in a lift in CTR of 71%.
DCO and Retargeting, A Powerful Combination
When planning your next display campaign, consider the power of retargeting with DCO. Display ads get a click-through rate of 0.07%, but retargeted ads get a click-through of 0.7%. The data feed allows for a deep level of personalization, allowing you to deliver more relevant ads, and drive better ad engagement and performance.
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Read the original blog post at - https://blogs.adobe.com/digitalmarketing/advertising/supercharge-retargeting-campaigns-dynamic-creat...
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The Blog Post below is from Krista Vezain, a 12-year veteran of the digital advertising and marketing space
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Some marketing organizations are realizing the value of data-management platforms (DMPs) to improve targeting throughout the customer journey. But, many haven’t adopted a DMP yet, so let’s take a look at how you could benefit from one as well as some key questions you should ask prior to its implementation.
What Do Brands Use DMPs for?
A data-management platform is there to drive targeted engagement and reengagement with your audience. To see where they come from, to see what they engage with, to ask deeper questions, and to push out the most relevant marketing content — those are the mandates for a DMP.
Look at the data that’s available nowadays: first-, second-, and third-party data. Data can provide insights we can use to shape personalized experiences with our brands. But, it must be aggregated, distributed, and deployed from silos far and wide.
The goal for deploying a DMP is to send the right message to the right people. This will make your ad spend more effective and help gather a community of passionate brand advocates!
How Do You Track the Customer Journey?
To gain a better understanding of how to track the customer journey using a DMP, let’s look at an example. At an Adobe Summit session this year, we talked about Zoey, an anonymized customer who visits our website, sees relevant content, receives an email offer, is served a cool video, then sees an offer on Google, and after all that, she makes a purchase and tweets about her experience.
Without a DMP, her journey might be riddled with holes, as we may have incomplete views of our consumers. But, by deploying a data-management platform, we gain a more complete, 360º view of our customers; we can then serve panoramic messaging — whenever they want it, wherever they are, and on whichever devices they are using at that moment.
If they have already made purchases, we want to avoid knocking them over the heads with ads that promote the very items they just bought. A DMP establishes a connected journey, so marketers have sharper insights and can create loyalty experiences instead of irritating ones.
We can examine Zoey’s journey and use that data to explore other prospects that look like high-value customers. The DMP enables us to understand how their online activities mimic those of our current customers.
What Questions Should You Ask?
With a DMP, we have a much sharper customer view, and we can serve more relevant ads. If you’re still unsure about why investing in a data-management platform is essential to effective programmatic advertising, check outthis post; but, if you’re ready to explore further, I have several questions (not in any particular order) you and your team should ask yourselves before bringing in a DMP:
The main point when deciding whether to build in a data-management platform is to explore all the questions you can think of before you test and deploy.
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Read the original blog post at - https://blogs.adobe.com/digitalmarketing/advertising/six-questions-ask-data-management-platform-dmp-...
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The Blog Post below is from Joe Martin, Head of Social Insights at Adobe
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Who has influenced you — Abraham Lincoln, Ruth Bader Ginsburg, Mohammed Ali, Thomas Jefferson, Michael Jordan, maybe Oprah Winfrey? According to a survey done for Variety this year, 8 out of 10 teen consumers didn’t name celebrities at all, but rather, chose influential YouTube stars such as the comedy team Smosh. Another survey, this one conducted by Tomoson, reported that 51 percent of marketers believed they obtained better customers through influencer marketing than through more traditional channels.
Influencers don’t have to be famous, but — as they are often focused on specific niches — should definitely be both knowledgeable and accessible. The explosive growth of social channels, paired with the ease of video and image production, has birthed a new group of rock-star influencers who travel the globe, teaching others everything they know about influencer marketing.
Over the past few years, I have been able to present, interact, and meet with many of these thought leaders such as Brian Fanzo (@isocialfanz), Stephanie Be (@stephbetravel), Amy Jo Martin (@amyjomartin), Marsha Collier (@marshacollier), Diana Adams (@adamsconsulting), Ted Coine (@tedcoine), Winnie Sun (@SunGroupWP), Sam Hurley (@sam_hurley), Rachel Miller (@rachelloumiller), and countless others. Most recently, I spoke at a conference with Emily Thomas (@emitoms), Pam Moore (@pammktgnut), Stephanie Be (@stephbetravel), and Sean Gardner (@2morrowknight).
Talking with each of these extremely talented, intelligent, and motivated people has taught me that there are a few common themes that make influencer marketing great as well as one of the fastest-growing areas of focus for businesses.
Influencers Are Real People Who Engage in Brand or Industry Conversations.
Influencer marketing’s enormous growth was created mostly by social media — not because of the actual networks but because consumers, businesses, students, and daily users craved the personal connections of thought leaders. It’s the modern iteration of websites’ testimonial programs. We want to connect a face with a brand, an industry, or a topic — someone we can relate to and converse with in a world full of automated messages and chatbots.
Influencers Are Smart and Forward-Thinking.
One of the best Twitter #Adobechats I have ever attended (every Wednesday at 1 pm pt) was about the future of digital marketing, and it was littered with marketing influencers. Those who attended brought up insightful — and sometimes challenging — conversations on everything from virtual reality and artificial intelligence to chatbots and personalized customer experiences. It was a tremendously engaging conversation that had the potential to improve the futures of many businesses. For example, Diana Adams (@adamsconsulting) — a globally respected influencer who is focused on the future — presented us with this incredible insight about digital marketing:
Influencers Have Passion and Energy for Their Specialties.
This is the most common theme among the influencers I call friends. Travel, business, marketing, customer experience, tech — it doesn’t matter what their expertise, influencers learn everything there is to know about it, epitomizing this quote from Henry Ford:
“None of our men are ‘experts.’ We have most unfortunately found it necessary to get rid of a man as soon as he thinks himself an expert because no one ever considers himself expert if he really knows his job … thinking always, thinking always of trying to do more, brings a state of mind in which nothing is impossible.” — Henry Ford
Would I hire myself or any other influencers to evangelize my brand? Absolutely. Should you start formulating an influencer plan to capture some of the knowledge share in this growing social market? Yes. You need to make a decision now: Would you rather have #Brangelina championing your brand or dozens of influencers providing a true interactive face. As for me, I will take the influencers.
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Read the original blog post at - https://blogs.adobe.com/digitalmarketing/social-media/influencer-marketing-influencers/
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The Blog Post below is from Devin Doxey, Solutions Consultant for the Digital Marketing Cloud at Adobe
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By now, most social marketers know that all activity on branded social channels should be driven by strategy. Ensuring your message is heard and that you remain competitive among countless other brands means understanding the secret promotional code that the major platforms use to deliver content across user feeds. Enter social-media algorithms.
While algorithms aren’t pushing brands to create specific types of content, they are instrumental in deciding which content has the most visibility. With constant changes, playing to the algorithms can be tricky, and you’re not alone if you’re scrambling to make sense of the twists and turns in an already uncertain digital playbook.
Four Tips for Making Social-Media Algorithms Work for You
Staying one step ahead of social-media algorithms can be time-consuming, and even the most dedicated marketers can get caught up — forgetting the purpose of social in the first place — in creating great content that’s easy to share across communities. So, how do you market effectively in the world of social-media algorithms? Here are four proven ways to make them work for you in ways that are meaningful for your brand.
1. Focus on Engagement Over Promotion.
Forget about using social media as a marketing channel for now and use each platform as an opportunity to engage your audience with content they’ll actually enjoy. Remember, the goal of algorithms is to help deliver the best content to users — and, that makes sense, because a search for “x” should result in the best content available about “x.” Pivot from trying to promote products on branded channels to creating content that’s useful to your audience, and you’ll please both the algorithms and your customers. Post-level engagement is the key to brand exposure. And, despite kicking and screaming, algorithms force us to be a little more creative.
2. Build Social Credibility Through Influencers.
Influencers are already mastering algorithms; why not let those who are in the lead pave the way? While solid, established brands may not always feel the burn from changing algorithms, small companies do. Having an influencer talk up your products and services is an easy way to gain instant social credibility. Increased credibility results in increased perceived expertise, which ultimately, results in increased social ranking.
3. Measure, Measure, and Measure Some More!
Algorithms are in the business of seeking out and promoting content that receives the most engagement. The more you watch the numbers, the better you’ll be at picking content that delivers the best result. Take the time to carefully set up your metrics to easily identify what’s working and what isn’t. Shift tactics accordingly and remember that each platform has its own metrics with its own measure of success. Know how a “like” compares to a “share” and what it means to gather “impressions” or “pins.” Also, be sure to understand what the platforms prioritize and be prepared to optimize accordingly. For instance, Facebook prefers videos over images. The ultimate goal is to create a bridge from the social platforms to your website. While measuring is key, at the end of the day, you still want to drive users to your site to convert.
4. Pay to Gain More Visibility.
There’s no way around it: social is a pay-to-play environment, and posts with high engagement are prioritized by the algorithms. The good news is that means opportunities for promoted ads. Test non-promoted posts to discover those with the highest engagement and then promote the winners. Whether you decide to pay or not, the key is to be able to quantify and move forward in a way that’s meaningful for your brand.
Remember, successful social-media marketing doesn’t come from good luck but is the result of having a clear strategy and a definite plan. For the platforms, giving people content they care about is the name of the game and planning your strategy around algorithms is smart. However, be careful not to neglect your number one goal in the process — providing the best content available to your community. Do that, and — no matter what the algorithms decide to do — your content will stand the test of time!
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Read the original blog post at - https://blogs.adobe.com/digitalmarketing/social-media/four-proven-ways-make-social-media-algorithms-...
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The Blog Post below is from Jennifer Bruce, Sr. Manager of Social Media Listening & Insights
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When people find products they love, they talk about them. Likewise, when they find products they don’t like, they also talk about those. The data we gather from these interactions is called social-listening data. The earned media that we gain from people talking about us and our products paints a true picture of our customers’ satisfaction levels. From our happy, devoted customers to our casual consumers and everyone in between — the good, the bad, and the ugly — we can learn a lot from this data. But, many companies struggle with how best to use the social-listening data they gather. They may acquire tons of quality data, but how does that help them drive better business decisions?
What Is Social-Listening Data?
Social-listening data is important — not to mention awesome — because it’s unsolicited insight that literally costs nothing to obtain. But, what is it, exactly? Social-listening data is content: earned media from our audience — our customers, the industry at large, even our competitors! This doesn’t include content that we or our representatives create; it’s content created by anyone but us. For example, if someone loves our products — or even our entire brand — and tweets about how awesome they are, we can gain insights just from viewing the level of consumer response generated by the tweet. Digital media gives everyone a voice, and we can leverage that by putting it in a context that will help us improve our products. We are not only hearing our customers’ thoughts and feelings, but also using those insights to drive important decisions regarding business operations.
How Can Social Listening Help Your Business?
So, people are talking about your product. Great! But now, we need to get down and dirty and really examine what people are actually saying about it. If you just released a new product and start seeing tons of social chatter and feedback about it, you really need to pay attention. What do customers like (or not like) about the product? Is it lacking in some way? How can you improve it?
Emotion plays a big part as well. Take into account not only who is contributing the content, but also what their emotional responses are. Passionate customers can truly drive product innovation. If experts — or, even better, your competitors — are talking in any way about your products, negatively or positively, the insights you stand to gain from them are invaluable. Let’s say, for example, you create a fantastic product that addresses customers’ needs better than any other product currently on the market. Your competitors might downplay the awesomeness of the product. Listening to both your customers’ and your competitors’ reactions to your products can help define your product marketing-strategy and -roadmap.
What Does the Data Mean?
Many people talking about a topic means a lot of people are interested. However, does lower volume automatically mean people are less interested? Perhaps people just don’t know about your product yet. Even having very little earned media — and thus, little data — can provide insights into the importance and relevance of a topic. Companies should also pay attention to whether interest is increasing or declining.
Sometimes, we may see a significant increase in volume surrounding a real-time event — a problem with a product, for instance. Social responses to product issues can have detrimental effects on the popularity of our products — or even our brand. If we were to discover that an increase in volume was due to some type of negative activity, we would certainly want to know what the volume of that topic was. Knowing those details helps companies make decisions regarding whether they should make proactive or reactive statements. The sentiment of the conversation is also very important. If there is a ton of chatter, but it is not relative to or contingent on the topic, a company may not need to make a statement.
One of the biggest considerations is, “What is the trend?” How much are they talking about the topic? Has it increased or decreased? And who’s participating in the social conversation? Are they experts? Brands? Customers? What topics are they discussing, and how deep can we go in that topical analysis? Virtual reality, for example. What about virtual reality are they discussing — new technology, specific products, how brands can leverage it? Who are the people who are talking about virtual reality? Are they gamers? Brands? Knowing who’s driving the discussion, and about what, can determine how your brand should insert itself into the relevant conversation.
The question then becomes, “What is the value in this data we have gathered?” How do we make it meaningful? Consider the trending topics in discussions people are having about your product or brand. If their feedback — whether negative or positive — is relevant and helpful, it is important.
The Bottom Line
A really important aspect of social listening is to actually listen as part of your content strategy. If you strive for thought leadership, you should have your finger on the pulse of what people need and want to learn and talk about. This can also allow you to proactively stay ahead of your competitors by answering the needs of your consumers. Are your customers even interested in that topic? Looking at volume data and trend data can be very helpful in the decisionmaking process for your thought-leadership role.
One can very easily be inundated with too much data, so you need to be very efficient in the type of data you listen to. Developing a focus for your needs — rather than looking at the entirety of your data — will help you make better business decisions.
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Read the original blog post at - https://blogs.adobe.com/digitalmarketing/social-media/social-listening-data-eyes-ears-field/
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The Blog Post below is from Monica Lay, Senior Product Marketing Manager for social advertising solutions at Adobe
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Feed-based advertising on social media is attracting much attention nowadays and for good reason — it works. How do we know? For nearly 15 years, marketers have been relying on product display ads to boost advertising campaigns. With documented success in both search and display, isn’t it time to carry these results over to other marketing channels as well?
Social media has exploded in the past few years, but improved advertising is what’s really driving excitement for marketers. With sophisticated targeting capabilities, advanced analytics, and now, product ads — dynamic product ads on Facebook®, in particular — opportunities are available that weren’t possible just a few short years ago. Dynamic creative across social channels is a fairly new concept. But, if you’ve had success in the past with product-listing ads (PLA) in search or dynamic creative in display, now is the time to experiment.
Benefits of Product-Feed Advertising
Product-feed advertising on social may be your solution for delivering highly targeted, personalized ads to your audience in real time and at scale. Following are four advantages to consider with regard to product-feed advertising.
1. Boosts Ad-Performance Efficiencies
Reaching the right people with the right message isn’t always easy — and no one enjoys seeing ads they care nothing about. In truth, brands have work to do when it comes to improving ad relevancy and targeting. By automating much of the process, feed-based advertising creates efficiencies across the board, boosting ad performance in ways that truly move the needle.
How much efficiency can dynamic product ads drive? Here are the results from one US retailer that is usingAdobe Media Optimizer to run Facebook’s dynamic product ads. The performance of dynamic product ads were compared to standard website custom-audience ads. You can see below how Facebook’s dynamic product ads significantly outperformed standard website custom-audience campaigns that were serving static ads. Improvements were observed across all key metrics:
2. Delivers Consistent Customer Experiences
If you’re serving product ads to your audience based on previous website behaviors, then it’s absolutely critical that the products you deliver in search and display as well as on Facebook are consistent. Consistency is important not only as consumers return to your website, but also in the ads they view on search or somewhere else altogether. As audiences move from device to device, feed-based advertising allows you to reach them with relevant products at the right time. In addition, since people are almost always logged in as themselves on social channels, you have access to a tremendous amount of personalized, authenticated data.
3. Streamlines the Creative Development Process
The purpose of programmatic feed advertising is to make things easier for marketers. As most of us know, it’s one thing to buy media and quite another to create it. Particularly with digital advertising, creative development can have a long lead time, and it’s easy to develop creative fatigue. Programmatic advertising addresses this issue by accelerating the development process. Because you’re assembling ads from the product feed itself — rather than relying on a creative agency or in-house team to put them together — you save time and money. Creative development can be costly, and feed-based advertising alleviates much of this expense.
4. Provides Ability to Scale
Think about the travel industry with hundreds — even thousands — of destinations to promote at one time, or a large retailer with hundreds of thousands of products to promote. Automation makes it easy to retarget users with relevant ads, reaching them with products they care about when it matters most. Feed-based advertising streamlines the process so that you can combine the right ad or destination with the data you have, effectively creating, managing, and optimizing social ad campaigns on Facebook and Instagram at scale.
Bottom Line
Keeping your brand in front of potential buyers is key, and product-feed advertising on social is a smart, practical strategy that can be personalized and retargeted for maximum impact. If you’ve already enjoyed success in search or display, now is the time to experiment in social. Feed-based advertising can deliver consistent customer experiences across channels, accelerate the creative development process, and boost performance efficiencies across the board. With increased relevance, enhanced targeting, and customized experiences at scale, product-feed advertising on social just makes sense.
Facebook® is a registered trademark of Facebook, Inc.
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Read the original blog post at - https://blogs.adobe.com/digitalmarketing/social-media/four-reasons-smart-marketers-use-product-feed-...
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The Blog Post below is from Monica Lay, Senior Product Marketing Manager for social advertising solutions at Adobe
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Feed-based advertising on social media is attracting much attention nowadays and for good reason — it works. How do we know? For nearly 15 years, marketers have been relying on product display ads to boost advertising campaigns. With documented success in both search and display, isn’t it time to carry these results over to other marketing channels as well?
Social media has exploded in the past few years, but improved advertising is what’s really driving excitement for marketers. With sophisticated targeting capabilities, advanced analytics, and now, product ads — dynamic product ads on Facebook®, in particular — opportunities are available that weren’t possible just a few short years ago. Dynamic creative across social channels is a fairly new concept. But, if you’ve had success in the past with product-listing ads (PLA) in search or dynamic creative in display, now is the time to experiment.
Benefits of Product-Feed Advertising
Product-feed advertising on social may be your solution for delivering highly targeted, personalized ads to your audience in real time and at scale. Following are four advantages to consider with regard to product-feed advertising.
1. Boosts Ad-Performance Efficiencies
Reaching the right people with the right message isn’t always easy — and no one enjoys seeing ads they care nothing about. In truth, brands have work to do when it comes to improving ad relevancy and targeting. By automating much of the process, feed-based advertising creates efficiencies across the board, boosting ad performance in ways that truly move the needle.
How much efficiency can dynamic product ads drive? Here are the results from one US retailer that is usingAdobe Media Optimizer to run Facebook’s dynamic product ads. The performance of dynamic product ads were compared to standard website custom-audience ads. You can see below how Facebook’s dynamic product ads significantly outperformed standard website custom-audience campaigns that were serving static ads. Improvements were observed across all key metrics:
2. Delivers Consistent Customer Experiences
If you’re serving product ads to your audience based on previous website behaviors, then it’s absolutely critical that the products you deliver in search and display as well as on Facebook are consistent. Consistency is important not only as consumers return to your website, but also in the ads they view on search or somewhere else altogether. As audiences move from device to device, feed-based advertising allows you to reach them with relevant products at the right time. In addition, since people are almost always logged in as themselves on social channels, you have access to a tremendous amount of personalized, authenticated data.
3. Streamlines the Creative Development Process
The purpose of programmatic feed advertising is to make things easier for marketers. As most of us know, it’s one thing to buy media and quite another to create it. Particularly with digital advertising, creative development can have a long lead time, and it’s easy to develop creative fatigue. Programmatic advertising addresses this issue by accelerating the development process. Because you’re assembling ads from the product feed itself — rather than relying on a creative agency or in-house team to put them together — you save time and money. Creative development can be costly, and feed-based advertising alleviates much of this expense.
4. Provides Ability to Scale
Think about the travel industry with hundreds — even thousands — of destinations to promote at one time, or a large retailer with hundreds of thousands of products to promote. Automation makes it easy to retarget users with relevant ads, reaching them with products they care about when it matters most. Feed-based advertising streamlines the process so that you can combine the right ad or destination with the data you have, effectively creating, managing, and optimizing social ad campaigns on Facebook and Instagram at scale.
Bottom Line
Keeping your brand in front of potential buyers is key, and product-feed advertising on social is a smart, practical strategy that can be personalized and retargeted for maximum impact. If you’ve already enjoyed success in search or display, now is the time to experiment in social. Feed-based advertising can deliver consistent customer experiences across channels, accelerate the creative development process, and boost performance efficiencies across the board. With increased relevance, enhanced targeting, and customized experiences at scale, product-feed advertising on social just makes sense.
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Read the original blog post at - https://blogs.adobe.com/digitalmarketing/social-media/four-reasons-smart-marketers-use-product-feed-...
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The Blog Post below is from Gauri Bhat, Product Marketing Manager for Adobe Media and Advertising solutions
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Once upon a time, digital advertisers had to approach publishers directly to place their ads on websites. It wasn’t cost-effective, and it definitely wasn’t a very scalable way to operate, as marketers had to piece together each advertising campaign by individually contracting with hundreds of individual websites and publishers. However, on the up side, it gave advertisers control over where their ads were being placed.
Then, ad networks emerged as middlemen, offering a way to reach audiences across many publishers. But, ad networks are not necessarily transparent about their fees, margins, and inventory, and they lack efficient controls (like frequency-capping or budget-management) across multiple exchanges.
Now, over the last few years, the programmatic — or automated — purchase of display ads has been on the rise. This year alone, more than two-thirds of all digital display content will be purchased programmatically. Advertisers can now access multiple inventory sources and ad exchanges through a single unified platform (called a demand-side platform, or DSP). An auction is held to serve an ad to a particular visitor, and the price can be determined in real time. Further, with DSPs like Adobe Media Optimizer (AMO), there is transparency in the margins the advertiser is paying, which was never the case with the cloudier ad-network buys.
But, with all these advantages, there has also been a rise in concern regarding where ads are appearing.
The Importance of Brand Safety
Countering risks such as these is what we refer to as brand safety. For instance, a reputable news site may be an ideal advertising destination to place an ad for a truck manufacturer — except if the ad were to be placed on a page reporting an attack in which suspects used a truck to carry out the tragedy. Another example of poor ad placement is an airline advertisement being displayed on a page covering news of a recent flight disaster. Brands also may not want to show their ads on pages that contain pirated content. In some countries, ads for products like cigarettes and alcohol are banned from sites that children may frequent.
Failing to pay attention to where your ad is appearing, as well as the resulting audience sentiment, can make even the most reputable brands appear insensitive and expose them to both legal and social scrutiny.
According to the Integral Ad Science’s (IAS) H1 2016 Media Quality Report, brand-safety risk within programmatic advertising is 62 percent greater than publisher-direct ad buys. In a world where people are growing progressively more aware of brands’ images — and are more likely to support the companies they perceive as being ethical and fair at all levels of their product’s life — it makes sense for advertisers to become familiar with ways in which they can preserve their brand safety in the world of automated digital-ad buying.
Seven Ways to Ensure Brand Safety
Below are some tips that advertisers can use to counter brand-safety risk. The first two are basic steps that any responsible advertiser should take, but they deserve mentioning, nevertheless.
1. Partner Responsibly.
It is important for an advertiser to partner with a reputable DSP that is either certified in brand safety or has partnered with a certified vendor. Among other things, this will allow only a filtered inventory of sites to be made available for bidding, and thus, reduce brand risk.
2. Know Your Audience.
Most advertisers know the age, gender, and location of their target audience. Layering on more targeting — for instance, education level, memberships, or family size — may decrease your audience size but will give you access to the right people in the right environment or domains. This especially works for advertisers that are focusing on more than just impressions.
3. Use Pre-Bid Decisioning. (Highly Recommended)
Often, brand-safety analysis is done in hindsight, as many companies rely on post-bid reporting to show where ads were placed. However, if inappropriate content is discovered, it’s often too late to protect the brand’s reputation.
By contrast, DSPs like Adobe Media Optimizer have partnered with IAS to do pre-bid decisioning before ads are placed. Pre-bid decisioning involves thorough evaluations of webpages on multiple variables, including URL analysis, semantics analysis, images, inbound/outbound links, and metadata analysis. Each of the areas can be further customized with keyword blocking, geo-compliance, and custom site lists. Pre-bid decisioning is a preferred strategy for brand safety because most sites can be assessed both thoroughly and quickly before any advertising appears.
4. Run Your Domain Report Post-Bid.
If advertisers lack access to a sophisticated DSP that provides pre-bid decisioning to prevent ads from being placed on questionable websites, they can at least run their domain report after-the-fact to determine what sites received the impression. Though this obviously won’t prevent ads from being published on offensive websites initially, it does allow advertisers to exclude offending sites from future ad buys.
5. Eliminate Harmful Websites by Category.
Sites on the Internet are filtered into categories based on their content, and these category names are then made available to advertisers to include or exclude. Generally, the following entire-site categories that tend to be eliminated as harmful are adult-themed, alcohol, adware/malware, hate speech, illegal downloads/pirated content, illegal drugs, offensive language, and violence. Of course, these are just the most common categories that brands should consider — each brand is different, and there is no right or wrong answer. Each brand will need to weigh the opportunity presented by the audience it can reach with the impact of the content it associates with.
6. Create Keyword Lists.
Keyword lists can help identify content that may exist on sites in otherwise “safe” categories. They are also used to block content and geographies, as needed, in an advertising campaign. To build upon an earlier example, an airline may want to include keyword terms related to flight disasters that may be reported on news sites or blogs to avoid showing ads on those specific pages.
7. Buy in Private Marketplaces.
A private marketplace is an invitation-only, real-time bidding (RTB) auction in which a publisher (or several) will invite a select number of buyers to bid on its inventory. The purchases are fully transparent, and the buyer knows exactly which site the ad will run on. There are some platforms (including Adobe Media Optimizer) that allow both programmatic and private marketplace buys via a single platform.
It is obvious that, although automated buying may increase brand risk in the short term, it is this very same automation that is now working to create scalable ways to maintain brand safety. With the right partnerships and correct proactive measures, advertisers can eliminate brand risk entirely.
Partnering With IAS: The Way Forward for Adobe
Adobe Media Optimizer is a leading DSP that has chosen to partner with Integral Ad Science (IAS), the industry’s recognized leader in brand protection, ad verification, and ad-viewability data. IAS is a global technology and data company that empowers the advertising industry to effectively influence consumers everywhere and on every device. IAS references its certification by the Media Rating Council (MRC) to validate their brand-safety technology. By partnering with IAS, Adobe ensures brand safety at the page level while remaining protected against fraud and several content risk categories.
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Read the original blog post at - https://blogs.adobe.com/digitalmarketing/advertising/dont-guilty-association-seven-ways-maintain-bra...
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The Blog Post below is from Pete Kluge, Group Product Marketing Manager for Adobe Media Optimizer
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Many advertisers are using dynamic creative optimization (DCO) for retargeting high-value website visitors who, based on their actions on the brand’s website — such as visiting product pages and adding items to shopping carts — have shown purchasing intent. Advertisers get a second chance to drive a conversion. Retargeting is a proven, always-on tactic for most advertisers. DCO allows deeper personalization of retargeted ads, driving better engagement and performance.
While we hear a lot about using DCO for retargeting, what about employing DCO for prospecting campaigns?
Advertisers can use DCO across the marketing funnel — for everything from retargeting and loyalty programs to new-customer acquisition and awareness campaigns. Even if very little is known about the audience or user that is viewing the ad, DCO can deliver a lift in performance. For one Adobe customer, using algorithmic creative optimization for geotargeted campaigns resulted in a 10-percent lift in click-through rate (CTR) over standard display ads. The more we know about the audiences across the funnel, the better the performance. Performance results for this brand ranged from a 10-percent lift in CTR for prospecting campaigns to a 71-percent lift in performance when retargeting users who visited specific property pages.
Target Audiences Across the Funnel With DCO.
Algorithmic Creative Optimization
For prospecting campaigns, the creative elements within the ad — images, border and button colors, messages, offers, call-to-action text, data-feed components, and recommended products, for instance — are optimized to meet the advertiser’s performance objectives. An advertiser could simply target their ads by region or zip code and allow DCO to optimize the ad’s creative elements to drive the best engagement and performance.
The DCO algorithm evaluates all possible ad permutations and optimizes delivery to the winner. Below is a simplified example.
Advertisers are able to turn creative optimization on or off as desired. For retargeting campaigns, an advertiser may prefer to set rules to drive ad-content decisions using the data feed. Once the feature is turned on, the settings below — some of which are customizable — are activated.
Other Cool DCO Capabilities
DCO has many features that can help deliver better performances for your prospecting and retargeting campaigns. Personalize your ads with DCO and spice them up with some of these features:
Moving Beyond Retargeting to Get the Most of DCO
DCO allows an advertiser to target audiences across the marketing funnel. Beyond using DCO for reconnecting with and retargeting site visitors, advertisers can use DCO to deliver relevant experiences and better performances — for new-customer acquisition and awareness programs — and help fill the upper marketing funnel. Consider applying the full power of DCO to all your marketing programs to deliver deeper personalization and more relevant experiences for your users as they travel through the customer journey.
This is the fourth article in a five-part series on DCO. Check out the first three articles:
And stay tuned to learn more about what DCO can do for advertisers.
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Read the original blog post at - https://blogs.adobe.com/digitalmarketing/advertising/power-dynamic-creative-optimization-dco-beyond-...
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The Blog Post below is from Monica Lay, Senior Product Marketing Manager for Adobe Media Optimizer
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Programmatic advertising is, perhaps, more important than ever before — not only enabling brands to target ads more effectively, but also removing the legwork involved in managing and buying the near-infinite number of ad opportunities online. However, it’s certainly not without its difficulties. For instance, programmatic advertising is frequently outsourced, and numerous organizations complain about a lack of transparency, which results in a lack of knowledge about how the process works.
Fortunately, a number of tools have been made available to organizations to help alleviate some of these challenges. By combining advertising-management technology with marketing analytics, marketers can leverage the strengths of both to improve their ad strategies. Sears Canada is a recent example of marketing technology and advertising technology successfully converging to optimize programmatic-advertising results.
Integrating Data and Ad Buying
Sears Canada wanted to expand its existing ad campaigns without increasing its budget. The company decided to explore optimization techniques, including the integration of web-analytics data, to make better decisions about where they should spend their advertising dollars. This led them to take advantage of the native bidirectional integration between Adobe Analytics and Adobe Media Optimizer and, ultimately, improve their Facebook® advertising metrics.
Sears Canada saw a 67 percent lift in revenue — even though they spent 12 percent less on advertising. In addition, there was a 17 percent increase in product views on their website and a 21 percent increase in customer time spent on the website from Facebook advertising. This is a great indicator of the improved audience quality being driven to their website from Facebook advertising. In terms of advertising goals, all of this resulted in an 84 percent increase in return on ad spend (ROAS).
Benefitting from Integration
By integrating Adobe Analytics and Adobe Media Optimizer, Sears Canada was able to better optimize future sales and revenue by analyzing site engagement data. Marketers are able to ingest any metric available in Adobe Analytics, but below are some commonly used metrics:
This additional marketing data allowed Sears Canada to make smarter ad-buying decisions on Facebook, make improvements regarding the acquisition of new customers, and persuade existing customers to return and make more purchases online.
Automating Optimization
Adobe Media Optimizer was especially helpful to Sears Canada because of its Portfolio Optimization feature. Like many advertisers, Sears Canada has several Facebook campaigns or ad sets running at any given time, promoting a wide range of products. Even though the ROAS varies by product, Media Optimizer gives them the flexibility to redistribute their ad budgets across different campaigns. With Portfolio Optimization, they were able to group multiple Facebook campaigns into one portfolio under a single budget and optimize for their ROAS goal each day. When you assign multiple ad sets that have the same objective to the same portfolio, Media Optimizer will determine which campaigns are receiving the best results and algorithmically assign more budget to that ad set.
By using the Portfolio Optimization feature and combining the power of Adobe Analytics and Adobe Media Optimizer, Sears Canada was able to deliver scale, cost effectively. Here were their results:
Increasing In-House Programmatic Advertising
Recently, a big trend in marketing has been for companies to bring their programmatic advertising in house due to lacking transparency. As we’ve already seen, Sears CA has had significant success turning to Adobe Media Optimizer for its programmatic needs. Additionally, Media Optimizer enhances creativity in ad campaignsbecause ad buying and bidding is automated — not only saving marketers time, and thus, allowing them to focus more of their energies on strategic opportunities, but also alleviating the heavy lifting so they can explore and produce better creative.
The Only Solution
Sears Canada’s director of online user experience and strategic initiatives, Nurullo Makhmudov, said, “By managing all our programmatic channels — display, search, and social — in Adobe Media Optimizer, we get incredible insights into attribution and path to conversion, and that allows us to more efficiently manage and optimize our budgets.”
Sears Canada was able to increase the audience-reach quality of its programmatic advertising by integrating analytics data with their programmatic solution. Download the Sears Canada customer success story and talk to your Adobe consultant about how to discover and target your high-value audiences for more efficient ad spend.
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Read the original blog post at - https://blogs.adobe.com/digitalmarketing/advertising/boosting-social-ad-strategy-marriage-analytics-...
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The Blog Post below is from Sam Haseltine, Solutions Consultant at Adobe
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In recent years, we’ve watched as social-media marketing has evolved from a task often given to interns into an integral part of most business strategies, strongly tied into most businesses’ goals. Today’s consumer interacts with your brand across multiple channels and expects a consistent, unified experience. However, delivering on those expectations is challenging when internal marketing teams are siloed, failing to communicate or collaborate across channels. When social, onsite, display, and advertising don’t talk to one another in an actionable way, how do you provide a consistent and engaging experience for the customer?
The Challenge: Social-Media Marketing Content Is Siloed.
Marketing departments often employ lean methodology — the build, measure, learn, feedback cycle. Yet, when silos are created, each department runs through the cycle independently. The social team builds content, measures its performance, and learns from it; but each person works autonomously with nothing to connect the channels. The challenge? Siloed social content makes it impossible to provide consistent messaging — whether onsite, in display advertising, or elsewhere.
From an organization-wide perspective, lack of integration between social media and larger marketing initiatives hinders the ability to tie social objectives to business results. Worse, it can result in disastrous outcomes. Remember the infamous McDonald’s social campaign, #McDStories? Scores of customers used the hashtag to share horror stories about the brand and their food — a perfect example of what can happen when social strategy isn’t properly integrated with the marketing mix.
The Solution: Create an Optimized Customer Experience.
How can breaking down barriers around social empower an optimized customer experience? As social content becomes more integrated, and the right messaging is delivered and measured, introducing a common language across teams can dissolve the walls that exist within silos.
Three key words that are useful for connecting departments are assets, analytics, and audiences.
Using this common language to connect the various departments results in the feedback loop looking dramatically different. The social team continues to build assets; but now, the impact of this content is measured by the analytics team. At the same time, a team working with audience management can augment the knowledge and data from other sources to gain a more complete picture of social-customer reactions.
By employing this common language, it’s possible to activate a multichannel customer experience that’s consistent with what the customer first saw. Defining assets, analytics, and audiences is far more effective than maintaining siloed teams, drives internal efficiencies, and is key to delivering consistent, optimized customer experiences.
The Takeaway
Organizations that make the transition to a more unified place build teams that function well using a single platform. Accountability, measurement capabilities, and visibility improve, allowing companies to visualize the impact social-media marketing is having on the business. Connecting social assets with analytics through a common language makes it easy to compare apples to apples when looking at different marketing strategies, resulting in simpler measurement and more effective planning.
In today’s experience-driven world, forward-thinking companies are making an organizational shift toward convergence by creating, delivering, and measuring cross-channel social content. Those companies that are successful have learned to break down the walls between marketing and communications, empowering optimized customer experiences with social content that’s consistent, tracked, and optimized.
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Read the original blog post at - https://blogs.adobe.com/digitalmarketing/social-media/getting-social-media-marketing-content-silo/
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The Blog Post below is from Jonathan Bush, Manager of Social Media Insights for Adobe’s digital marketing business unit.
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Understanding your customers’ journeys is critically important to improving their experiences, increasing their satisfaction rates, and decreasing attrition. Social-media channels play increasingly important roles in customer journeys, providing new ways to connect and engage with customers on their own levels. However, measuring social media’s role in the customer journey comes with some inherent challenges.
Social Media and the Customer Journey
Every day, customers engage with social media. However, how they do this is different for each person. With a variety of social-media channels to choose from — as well as a variety of ways to interact with each of them — understanding your customers’ exposures to and engagements with your brand via social media can be tricky. It’s important to be able to understand where your customers enter into the sales funnel — and social media is a key part of that process.
Social-Media Measurement Pitfalls
Social-media measurement can be tough for a number of reasons. One hurdle you’ll face is privacy policies. While certain platforms — for example, Twitter — tend to be very open and allow robust pictures of each customer’s experiences and preferences, others are more closed — Facebook or LinkedIn, for instance. On those platforms, you’re typically only able to see how customers react to your posts and not what they might be posting on their own personal pages. This type of privacy is intentional on the part of the platform. However, it limits the information that you can use to fully understand the customer journey and make strategic decisions.
Three Social-Media Metrics That Enable You to Better Understand the Customer Journey
This can make it difficult to understand how to properly measure success on social media. While success tends to vary according to your goals, a few key metrics can help you understand whether your brand is on the right track. At a high level, three of the social-media metrics you should be most concerned with include impressions, engagement, and brand perception.
1. Impressions
Depending on who you talk with, impressions may also be referred to as reach. Impressions give you an idea of how many people are actually seeing your content. Remember, just because you have one-million followers does not mean one-million people are seeing every update. For some updates, the impressions will be far, far less than one million; while for other updates, they could actually be much higher than one million. Impressions are influenced by things like how many people engage with your post, whether you paid to advertise the update, and more. Knowing whether your message is really getting out there is key to understanding whether social media is right for you. Much as you wouldn’t continue to invest in a billboard on a road no one ever drives on, it doesn’t make sense to invest time and money in updates that no one ever sees. Understanding your impressions can help you determine what is working and what you might need to retool.
2. Engagement
Even if your posts receive one million impressions each, you obviously won’t receive one million likes on each of them. Social media just doesn’t work like that. For your followers to take action — to “like” or “share” your posts, for instance — they need to feel compelled to do so. Engagement is really the measure of how compelling your content is to the audience that is seeing your posts. If you are posting update after update and hearing crickets chirp in return, there’s likely a problem. That issue could be your targeting, your timing, the content you’re linking to, or your updates themselves. If you have a low engagement rate, it’s time to start testing possibilities for optimizing your social-media success.
3. Brand Perception
It can be difficult to decipher what someone really thinks of you. You’ve long had methods — such as surveys and focus groups — to help you better understand how customers perceive your brand. Now, social media allows you to gain a level of insight you’ve never before had. The only trouble with tracking this metric is that the data is voluminous; people may be talking about your brand on an assortment of platforms, each expressing diverse emotions and various nuances. It’s tough to keep up. Many brands purchase social-media listening software to help them understand the perceptions customers have of their brands on social media. However, this is not a foolproof system. Remember, computers cannot understand sarcasm. So, what’s a brand to do? A national airline company actually employs individuals — their social-media support team — who simultaneously respond to tweets and tag those tweets with sentiments and topics to track brand perception in real time. By making this part of their everyday workflow, they save time while allowing humans to interpret the nuance of brand perception.
In Closing
Social-media metrics don’t have to be a mystery. Incorporating the right social-media metrics in your marketing-attribution model can help you better understand whether customers are seeing your updates and engaging with your brand as well as how they are, ultimately, feeling about your brand.
Jay Baer says, “the end goal is action not eyeballs” — and he’s right. However, to get action, you must understand whether customers are seeing your content, how they are interacting with it, and how they are feeling about their overall journeys with your brand. Your goal is to ensure their customer journeys are happy ones. Make sure you understand whether your metrics indicate that they are.
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Read the original blog post at - https://blogs.adobe.com/digitalmarketing/social-media/measuring-role-social-media-customer-journey/
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The Blog Post below is from Siddharth Shah, director of business analytics for Adobe’s Digital Marketing Business
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The famous Yogi Berra once said, “If you don’t know where you are going, you’ll end up someplace else.” That’s an apt summary of the guesswork many marketers use when allocating their budgets. The process goes something like this: marketers have a budget, run marketing campaigns based on that budget, and then evaluate the results to determine how to move forward.
The problem with this strategy is in pinpointing the best way to proceed. Even when the campaign is successful, marketers have no idea where they should allocate marketing spend for future endeavors.
Fortunately, marketers now have some pretty cool campaign-optimization tools at their disposal that show them exactly what they need to do. One such tool — a marketing-budget simulation — enables marketers to test the efficiency of marketing campaigns in a virtual marketplace that is safe, informative, and cost-effective.
Those who don’t use marketing-budget simulation tools risk sending their marketing campaigns in the wrong direction. Following are three ways to improve your brand’s marketing planning-and-budget-allocation strategy.
1. Get Granular With Your Cross-Channel Measurement.
More accurate forecasting begins with measurement. One brand that has mastered granular cross-channel measurement is Monarch Airlines. Monarch uses a programmatic ad-buying solution that helps them measure key performance indicators (KPIs) such as bookings and revenue. This data helps Monarch ensure each channel is correctly valued while continuing to drive customers to their website.
Programmatic ad buying also helps Monarch purchase keywords more efficiently by allowing the brand to bid on thousands of individual keywords each day. This type of granular approach lets Monarch know which keywords are driving conversions so they can place more-competitive bids on the keywords that matter most.
However, there is one inherent holdup to placing a primary focus on measurement and attribution: while attribution presents marketers with a clear picture of what happened in the past and why, it doesn’t tell marketers how to allocate their marketing spends for current or future periods.
Historically, the allocation problem has been partially refined in a very different field: the stock market. Let’s say, for instance, you are an investor. You want your investments to grow as much as possible, but there are two caveats: (1) you have a specific amount of money to invest, and (2) you want to limit your risk.
This leads to the modern portfolio theory (MPT), which helps risk-averse investors minimize risks according to whatever level of risk each can tolerate. The math behind MPT isn’t exclusive to investors. CMOs allocate media spend across different ad types and media channels because they need to make the most of their marketing dollars, but they also must mitigate risks because media does not always work as effectively as planned. That’s where marketing-budget simulations come in.
2. Improve Allocation With Marketing-Budget Simulations.
Every C-level marketer has revenue goals, and it’s up to them to demonstrate how implementing marketing initiatives will drive revenue. Convincing executives to allocate marketing spend on a specific channel based on a hunch isn’t a strategy you want to take to the boardroom.
Don’t get me wrong: a marketer’s experience is an incredibly valuable tool. Spending years in the marketing trenches helps marketers develop opinions and perspectives worth considering. But, marketers are also human and subject to intrinsic biases and beliefs.
Here’s the bottom line: it’s 2016, and if you aren’t using budget-forecasting tools, you are living in the dark ages. By deploying the right programmatic ad-buying solution, marketers can balance long-held beliefs with actual quantitative numerical data that is highly accurate in its forecasting ability. CMOs can then allocate media spend across the different ad types and media channels to help company executives successfully attain the most for their marketing investments.
Running budget simulations also enables marketers to run multiple campaign scenarios without risking marketing dollars. Imagine being able to show your CEO how much of an ROI he or she could expect subject to a certain amount of variability. Budget simulations are essential risk-mitigation tools, and every digital marketer should be using them.
Budget simulations take painful planning cycles and costly guesswork out of the equation. With simulation tools — such as those available in ad-buying solutions like Adobe Media Optimizer — businesses can improve both marketing efficiency and forecasting efforts.
By leveraging signature forecast simulations in a virtual marketplace, you can be sure the decisions you make are backed by data — without the high price of in-market testing. Campaign optimization doesn’t get more sophisticated than that.
3. Support Your Marketing Team With Budget-Forecasting Tools.
Simulation and budget-forecasting tools were never meant to replace marketers. With the help of a programmatic ad-buying solution, CMOs can spend more time focused on their marketing strategies and less time on fierce quantitative planning exercises.
Think about it: machines help marketers predict the future with almost flawless results — provided the future is similar to the past. While we all know there’s much to be learned from previous campaign outcomes and marketing fails, the future can be very unpredictable.
This makes person-to-machine interaction essential. Use these tools to support your marketing team by letting the machines analyze the Big Data you already collect. You can discover which channels are best at driving your customers to conversions — and which can take a backseat.
Then, when you’re testing a new marketing strategy, product, or approach; let human intuition take the reins. Using simulations and budget-forecasting tools to accurately predict outcomes — such as paid search-advertising performance — frees valuable time for marketers to focus on the next big thing.
Know Where You Are Going.
Deploying marketing-budget simulations can help your brand advance your multichannel-marketing efforts without costing a small fortune. Work to improve your allocation strategy by measuring KPIs while giving attribution its due. Then, run simulations to determine which channels your media spend will benefit from the most. Finally, remember to use budget-forecasting tools as essential tools — not replacements — for your marketing department. By incorporating budget simulations into your marketing strategy, the path to cross-channel campaign success will become crystal clear.
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Read the original blog post at - https://blogs.adobe.com/digitalmarketing/advertising/multichannel-marketing-campaigns-flying-blind/
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The Blog Post below is from Pete Kluge, Product Marketing Manager for Adobe Media Optimizer,
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We can all agree that data-driven marketing (DDM) has crossed the line from being a sleek, sophisticated nice-to-have to being a true marketing imperative. By leveraging customer data, brands can deliver more meaningful, more relevant experiences at scale; deepen relationships; drive incremental engagement and action; and ultimately, create levels of long-term loyalty and advocacy that separate the good from the great. It’s a total gamechanger in any vertical — and, it’s here to stay.
However, while I’m in support of harnessing the power of data to drive superior, customer-led experiences, there still appear to be some decidedly gray areas in the mix. And, oftentimes, those gray areas seem to be tied to the creative process. It makes sense — creative brand content has always had its own parameters. But, now that DDM is more or less the universal mandate, where’s the line? Is data now the be-all and end-all decision maker for customer experiences, including creative touchpoints, or is there a give-and-take that ensures a smart, strategic balance between the two? Further, is this desire for data-driven experiences hindering the creative process as well as content performance — and, if not now, could it down the line?
The Power of Dynamic Creative Optimization
Enter dynamic creative optimization (DCO) — the process that enables brands to use data-driven advertising at scale with redefined creative parameters designed specifically for those ads. Under the DCO umbrella, custom ad creative gives way to custom ad layouts or templates, facilitating broader creativity that’s always underscored by data. Creatives have the space they need to create, but — because ads leverage a set ad layout with dynamic elements — marketers can ensure they’re still wholly data driven, and thus, driving maximum ad effectiveness.
One of the biggest design-focused perks is that DCO removes some of the mundanity from dynamic-ad creation. Let’s say, for example, you’re a travel brand that wants to personalize your digital ads by weaving targeted destination cities throughout the campaign. So, if someone were to search for Seattle, your ad would include a prominent Seattle callout. Changing the travel city isn’t particularly exciting for a designer, pulling them away from more creative tasks, but it’s still very important to the success of your campaign.
The Dynamic Potential
While DCO is primarily used for retargeting campaigns nowadays, infinite possibilities exist for brands and creatives to expand their views of what dynamic creative can do. Done right, DCO can extend across the entire marketing funnel — from personalized experiences and loyalty programs to new-customer acquisition and awareness initiatives. Designers can really dig in, updating ad layouts and creating more personalized experiences for individual audiences — much greater than simply swapping ‘sneakers’ for ‘lightbulbs’ or ‘Seattle’ for ‘New York’.
For example, let’s say that you know User A was just shopping for skis. With DCO in place, you can now do something really cool with that intel — maybe upsell or cross-sell her helmets, ski clothing, or vacation packages as she surfs the web.
But, it doesn’t stop there. The more data you have, the more possibilities you have. So, perhaps, you want to create a “high-intent ski-buyer” segment with an ad layout to support it. By integrating Adobe Analytics, you can segment audiences like this and use those segments to trigger specific ad layouts.
The same applies for data management. Adobe Audience Manager can take an audience segment and use it to inform or trigger an ad layout in DCO. You can even layer on third-party data — lifestyle interests, demographics, and business attributes, for example — creating even more-robust audience segments and even tighter creative messaging. So, maybe you know that the skier researched expensive skis and — based on third-party data — that she’s an avid traveler who buys a ski pass for a nearby resort every season.
To upsell her, you’ll have your templates and layouts that will weave in real-time recommendations and relevance based on her latest movements — and those ads will look and feel much different from ads you show casual hobbyists or first-timers. The layout experience will change based on the audience — with DCO driving hyper-personalization.
Granted, this endless potential can feel a little overwhelming, especially for organizations with less data maturity. So many opportunities can cause marketers to fall into action paralysis much more easily — instead of making decisions, they just choose not to choose. It’s a very real risk that companies need to be mindful of from the beginning. Advertising and analytics teams must be in sync with creatives from day one, working together and focusing on the data — what they have available, what they can use in advertising, and what technologies and systems tie it all together.
By taking stock of the data and working through a typical customer journey, you’ll be better prepared to think cross-funnel and identify the optimal experiences needed. Maybe you only need one ad experience, maybe you need 10 — or maybe you need 100, driving tens of thousands of combinations of creative elements and product messages. Just deciding where you need to land will help your designer determine where to take the ad layouts.
Considerations for Creatives
But, like anything, DCO comes with a host of considerations and tradeoffs. For designers and creatives, the biggest — hands down — is flexibility. Generally, static ads are easier to develop and push out into the market and tend to be less vulnerable and have fewer functionality issues — unsurprising, since static ads have fewer moving parts than dynamic ads do.
That said, static ads tend to tie back to lowest common-denominator messaging. When you use dynamic ads, you have more choices about what to say and how to say it. If a customer is interested in a wide range of products or offers, that can be a real win. However, show one product or message, and you’ll most likely miss the mark with a good chunk of your addressable audience in addition to the potential performance lift. One retail advertiser (and Adobe customer) using DCO experienced an 81 percent higher conversion rate and a 73 percent increase in engagement (click-through rate) versus standard display ads for retargeting. Using DCO to retarget consumers who abandoned the payment page resulted in a 400 percent higher conversion rate!
DCO’s dynamic templates give creatives and designers the ability to present multiple messages, offers, and value propositions based on the data-driven profile of each consumer. DCO facilitates messaging that’s much closer to a 1:1 approach versus the one-size-fits-all approach that static ads provide. Relevance and flexibility increase, time to market decreases — and still, designers can flex their creative muscles more than they can with DDM-centric ads.
Preparing for the Future of DCO
DCO is no longer just for retail and travel advertisers, and its opportunities have expanded beyond retargeting. Now, it’s for all verticals in which granular audiences exist, and it can be used in loyalty programs and for customer acquisition, upselling, cross-selling, and retargeting.
Take the auto industry, for example, in which both potential and existing customers research dealers and customizations. Here, upselling and cross-selling are often welcomed. Likewise, in the financial-service industry, potential customers look for personalized credit-card offers that will meet their reward and rate requirements. In both verticals, advertisers can create lucrative and long-term loyalty by offering exactly what the customer wants, regardless of his or her place in the customer journey. This means that brands are increasingly competing with regard to advertising personalization. In DCO, the marriage of analytics and creative allows for deeper-than-ever ad-layout personalization. But, organizations must be prepared to deliver.
As more and more advertisers in all verticals adopt dynamic creative for cross-funnel use, teams will need to band together more closely — and that means eliminating the silos that tend to separate these core stakeholders. Data and analytics teams need to be in-step regarding that data and the audiences that can be built with it. Advertising teams must have a robust strategy that extends across the entire funnel and into the different programs, campaigns, and initiatives. Designers should work with everyone to generate the right creative for these audiences. And everyone needs to understand a few key details such as what the customer journey actually looks like, where customers need to be delivered, and ultimately, what kinds of experiences will move customers through the marketing funnel and into the conversion zone. It’s about collaboration — plain and simple. Is it already happening? Absolutely — but we’ll need to see even more of it for DCO to reach its full potential.
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Read the original blog post at - https://blogs.adobe.com/digitalmarketing/advertising/bridging-data-creative-divide-dynamic-creative-...
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Below blog post is from Michael Klein , Director of Industry Strategy for the Adobe Marketing Cloud
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Online retail stores like Amazon and Warby Parker have recently established brick-and-mortar stores to provide physical presences for their online customers. Of course, one of the reasons consumers might enjoy having physical stores available to them is the convenience of being able to buy products online and return them in-store if needed. But, this isn’t the primary reason an online retailer like Amazon would create a physical presencefor its customers. A brick-and-mortar store opens more possibilities for omnichannel transactions, offline data collection, improved supply chain, and ultimately, better online and offline customer experiences.
Collecting Offline Data
In addition to the data collected online, stores like Warby Parker or fashion retailer Brooks Brothers can monitor traffic patterns through their stores. For many years, Brooks Brothers had its own somewhat informal way of tracking the types of suits, shirts, or ties its customers wore. But now, more systems are available that revolve around both collecting the types of data that come from direct transactions with consumers and revealing the behaviors of intent to buy. We are now able to build the digital profile.
One type of data that marketers can collect from physical stores is dwell time. If a customer is engaged in a particular area of a store, how is he spending that time? Is the experience good, bad, or indifferent? Is he trying to move from one location to another? Is it taking him too long to find what he wants, or is there some type of engaging experience within that particular location of the store that’s driving traffic? Technology has evolved in such a way that store operators who have had the ability to use store trackers to monitor things — such as the moment somebody enters the store and how traffic flows in and out at any given time — now have more granular datasets that enable them to track how long the volume of the store is trafficked within a 60-minute timeframe or that a high percentage of customers stood in a particular department and in front of a specific display.
Challenges of Offline Data
The challenge of offline retail data is that it is transaction-rich but intent-poor. Ninety-two percent of sales go through physical retail channels, but you lose much of the intent data that you get from things like page views, search terms, and how many times somebody linked from a particular blog page.
While not used extensively due to cost and infrastructure challenges, some stores are using RFID (radio-frequency identification) technology on their products. Originally used for loss prevention, the technology enables retailers to track how many times consumers pick up a product or even whether the product was picked up, purchased, and taken from the store, giving retailers a true image of conversion — but, it still isn’t practical across all product categories. It may be feasible on a $500 jacket, but will consumers spend an additional $.011 per box of cereal? So, while the technology provides many possibilities, we have yet to overcome some of the challenges because RFID has still only been applied to a small percentage of all the products in the marketplace.
Other ways of collecting offline data include iBeacons and near-field communications (NFCs), which allow companies to track the offline behaviors of customers who have opted into a brand’s marketing-communications program. Of course, these types of technologies come with privacy concerns. Many audiences are uncomfortable with companies tracking their movements this way. Therefore, the sample of data can be limited. However, it can provide great insights into the patterns and behaviors of your best customers.
Using Data to Improve the Customer Experience
Ultimately, however, the data collected — whether online or offline — is about shaping the customer experience. Marketers can use this data to consider how they want to present products through the customer-experience flow. For example, grocery stores often put the dairy section in the back of the store because, if customers want to pick up some milk (what many people visit the grocery store for), they want them to walk through the entire store so they see all the different products before they reach the dairy section. The data collected can inform them of what they want their customers to see as they make their ways to the products they came to buy.
Convenience is another factor in the customer-experience chain. Through their Cartwheel app, Target is now giving customers the ability to create and save shopping lists. Then, the app guides customers through the store to the products on their lists, improving efficiency and helping customers get in and out of the store in less time.
From a store-operations perspective, the data can also inform and help store management and operations in terms of departmental support and staff management. Of course, this is going to be more relevant to a big-box, larger-footprint retailer.
Leveraging Offline Data for the Online Experience
Offline data can also be leveraged to enrich the online experience, where the online experience — while it has its nuances and benefits from a convenience standpoint — is challenged with regard to product interaction and shopping environment; sight, sound, and smell. Marketers need to make sure the customer experience is seamless between all channels.
For instance, if a customer visits a brick-and-mortar store on the weekend, and then visits the website or receives a communication from its email program on Tuesday morning, those interactions should complement one another. Something as simple as a postcard can drive an online/offline campaign, connecting online customers to brick-and-mortar stores and vice versa.
While offline data has traditionally been more difficult to accurately track, it’s easy to see that we are at an interesting point with technology in which we can better understand consumer behaviors in physical retail locations by combining online technology with in-store action.
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Read the original blog post at - https://blogs.adobe.com/digitalmarketing/advertising/use-offline-data-improve-customer-experience/
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Below blog post is from Bruce Swann, Senior Product Marketing Manager for Adobe Campaign
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Somewhere in the world — right at this very moment — there is a good chance a customer is engaging with your brand. We’re living in the age of buyer empowerment, an era in which digital devices provide customers with access to information they want — whenever they want it.
This dynamic has given marketers a lot to contend with. Such challenges include understanding the contexts of customers engaging with your brand, their dispositions toward your brand when doing so, and the fragmented ecosystems within marketing departments that keep teams from working together to obtain a single view of the customer.
Just as architects don’t build homes without an established set of blueprints, connecting with the always-on customer doesn’t happen without first building a winning strategy that drives engagement, customer loyalty and revenue to your brand. Where can your brand start?
Build On A Foundation Of Data
Without a solid foundation of data, companies are setting themselves up for serious problems down the road. Making sure your blueprint doesn’t lead to cracks in the foundation requires answering a few simple questions.
First, think about the data you’re using in the context of the customer lifecycle, and then ask yourself what type of data will be the most impactful for your enterprise. When you acquire customers, what data is appropriate? It’s also important to consider how you can best collect and leverage such data — perhaps using mobile metrics to help you engage your existing customers or becoming more data-driven by applying database marketing principles to future email campaigns.
Building a comprehensive and open architecture will further allow you to add data sources, as needed, to keep up with company growth while enhancing the single customer view as time goes on.
Your Content Is Your Brand
Marketers may appreciate a solid foundation and framework built for data-driven marketing, but customers don’t think that way. In the same way a home-buying decision is influenced by the way a home is decorated and finished, customers interacting with your brand are influenced by the content they are presented.
Customers are also engaging with brands across a variety of marketing channels and touchpoints, making the centralization of your assets into a single source a top priority. Another benefit — marketing collaboration — stems from unified access to content and assets. When marketers are able to share the same depository of assets, choke points are eliminated, time to market is reduced, and teams are able to work from the same playbook to collaborate on the best ways to engage with customers quickly and consistently.
Decisions Drive The Experience
From the foundation to the fixtures, you’ve followed the blueprint to create a winning strategy. Now, it’s time to deliver the experience. You can start by utilizing a centralized decision-making platform that helps marketers understand and interpret all inbound and outbound marketing activities from a single location.
This type of comprehensive audience activation helps marketers leverage data to develop the single view of the customer that is crucial in today’s buyer-centric world. It also leads to the creation of more contextually relevant content that new customers value and advocates demand.
Every solid structure begins with a detailed set of blueprints to guide builders in the right direction. Your brand can begin building a winning strategy today by focusing on data, content and delivery to create a set of blueprints designed to drive engagement, loyalty and revenue right to your front door.
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Read the original blog post at - https://blogs.adobe.com/digitalmarketing/campaign-management/building-winning-strategy-drives-engage...
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Below blog post is from Chris Haleua, Senior Product Marketing Manager for Adobe Media Optimizer
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Put simply, attribution is about identifying who receives the credit for conversions — a device, a person, an ad, a keyword, or a channel. And, it serves to reach several key goals within a company. First, there’s budgeting. Companies use attribution to help plan their budgets in a data-driven way, ensuring they invest money where the most profit is being generated. Second is bid optimization. Companies often use more granular data with attribution to determine how they want to emphasize their placements for certain search display ads or social apps. And, finally, companies will use attribution for general targeting refinement.
The Different Attribution Models
Companies have several attribution models to choose from. Let’s examine a few, including their strengths and weaknesses. Then, we’ll take a look at how to choose the best fit for your needs.
Last Click or Most Recent
The attribution model that first comes to mind for most marketers because of its ease of use is last click or most recent. We can liken this model to a relay race. The guy who runs the anchor leg and crosses the finish line is often the flashiest person and receives the most credit. Spectators often ignore the runners of the earlier legs and even the coach and sponsors — all of whom deserve credit for their contributions, too. Likewise, last click or most recent focuses solely on the last link in the customer journey toward conversion, without giving due credit for the contributions of other key touchpoints in reaching conversion.
First Click
First click is the other, less-popular extreme and is frequently checked as a backup to last click. Usually, this is where display and social channels really shine, as they do the heavy lifting to build initial awareness. Without a very complex option around attribution flexibility, many people often just choose last click as their primary attribution perspective and then double-check first click now and then when results seem too good to be true.
Linear Attribution and Participation
The linear attribution model attempts to be fair. We can liken this one to the political debate of equality versus equity. Many progressives believe in equality — everybody deserves the same opportunities — and that’s what linear is like. Linear starts with the final conversion total, divides it, and gives an average to each one of the touches. Linear’s strange cousin is called participation. Instead of dividing up the pie to give everybody a piece, participation tries to give 100 percent of the credit to everybody — even though this method tends to mess up the totals.
Custom-Weighted
The custom-weighted perspective is an attribution model with many variations. For example, the popular U-shaped custom model heavily weighs the first and last clicks and gives less weight to the middle. Another popular custom perspective is decaying, in which much of the credit is given to the last click, only a little bit is given in some sort of predetermined recency curve, and the ones before that are “decayed out.”
The Inherent Problem With Attribution Models
The problem with these attribution models is that, no matter how smart you are — no matter how diligent you are in choosing last and double-checking first or trying to do some fancy data science to determine what the weight should be in decaying — you still must decide what you want the weights to be for each touch along the customer journey. No one wants to make that decision because it means a lot of heavy lifting. Users must review and revise every few minutes, hours, or days to keep it close to a version of the truth. This review is exhausting. There’s good news, though: there are now tools on the market that can help ease this heavy lifting.
Algorithmic Attribution as the Solution
Algorithmic attribution is about taking advantage of advanced statistics and machine learning to objectively determine the impact of marketing touches along a customer’s journey toward conversion, leading to a better understanding of marketing-campaign effectiveness.
Algorithmic attribution uses an econometric model of logistic regression, which estimates the true incremental number of purchases or conversions that can be attributed to or give credit to a given marketing channel. Going deeper, algorithmic attribution looks for differences in the ways customers who convert engage with marketing versus those who don’t convert to determine the credit that should be assigned. Basically, it looks for patterns between profitable audiences and unprofitable audiences. When it finds consistent patterns in the sequence and touches of people who do convert, it focuses more on those patterns than inefficient ones.
Benefits of an Algorithmic Attribution Model
Algorithmic attribution is objective instead of subjective. It’s automated instead of manual and is very actionable, which is important because the primary danger with attribution is becoming so engrossed in the search for perfection that you forget why you were searching to begin with. When you have algorithmic attribution, you can be confident that your budgeting, bidding, and targeting are going to result in more balanced and more sustainable profit for your company.
Computer Sciences Corporation (CSC) — a top IT service provider with a very long sales cycle — applied a combination of algorithmic and rules-based attribution. Notice that CSC’s solution wasn’t to just go full-blast algorithmic but to use both. In doing so, they were able to gain multiple perspectives and combine them to develop what they felt gave them a whole truth. As a result, they were able to budget better, driving a significant increase in leads year over year.
The Attribution Model That’s Right for You
Despite the power of algorithmic attribution, no single perspective on attribution will be 100 percent true for everybody and everything. It’s important not to obsess over finding the perfect one, but rather to choose the best one or ones that make the most sense to you, and then — before you make any rash decisions around staffing or advertising budgets or bidding or targeting or anything like that — validate against the farthest opposites.
Algorithmic attribution is a very powerful tool but only when used wisely. It is something that everyone should be asking about, but nobody should be blindly following. Adobe can help provide the tools for algorithmic attribution, but you still have to apply what some consider old-fashioned validation of the truth. Because, in attribution, one must always consider multiple perspectives to understand the holistic impact of multiple touches along the customer journey.
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Read the original blog post at - https://blogs.adobe.com/digitalmarketing/advertising/algorithmic-attribution-choosing-attribution-mo...
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The Blog Post below is from Pete Kluge, Group Manager, Product Marketing
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While a recent Adobe Digital Insights survey revealed that 78 percent of Americans want personalized ad experiences, advertisers aren’t delivering. Only 28 percent of respondents believe that the ads they see are relevant to them, which is one of the reasons that ad blockers have increased in popularity — people just don’t want us to waste their time with irrelevant ads.
This year, $40B is projected to be spent on display advertising — $16B of that on banner ads alone (eMarketer’s “US Digital Display Advertising Trends,” January, 2017). Clearly, display is popular because it works; and in many cases, it takes only one or two viewers (out of 1000 ads) to buy your product for the campaign to be profitable.
But, imagine if we could do it even better. Imagine what would happen if conversion rates could be higher, resulting in more revenue for your business and a greater return on ad spend. The solution is dynamic creative optimization (DCO).
DCO Campaigns Offer Flexible Rules-Based and Algorithmic Options for Personalization.
Businesses that are delivering relevant ad experiences across customers’ journeys are reaping the rewards in terms of increased ad engagement, website traffic, conversions, and revenue.
DCO is flexible and can help advertisers — regardless of vertical — deliver more relevant ad experiences across the marketing funnel. When setting up a DCO campaign, there are three core elements to work with — the ad layout, dynamic attributes, and data feed. Each is flexible, customizable to advertisers’ specific needs, and offers rules-based and algorithmic options for testing and optimization.
Caption 1 — Rules-Based & Algorithmic Experience Optimization
DCO Ad Layout Acts as a Shell for the Dynamic Content Within the Ad.
The ad layout (or template) acts as the shell for the ad experience. Based on whomever is viewing the ad, ad content is dynamically populated within the ad layout in real time. Advertisers can set rules to determine which ad layouts are delivered to which audiences. For example, an audience segment built in Adobe Advertising Cloud’s demand-side platform (DSP), Adobe Analytics, or Adobe Audience Manager can trigger an ad layout for deeper personalization of the ad experience. Advertisers can also test three or four ad layouts for the same audience segment and allow algorithms to optimize delivery to the best-performing layout.
Dynamic Attributes Allow for Easy Offer and Message Testing Within One Ad Unit.
Dynamic attributes are elements in the ad that are not referenced from the data feed (these can include headline, call to action, images, etc.) and can be changed easily for updates in messaging or testing.
When using dynamic attributes, an advertiser can test various elements of the ad without creating new ads for each test. The ad layout does not change, but advertisers can easily make changes to ad elements.
Advertisers may want to test any number of headlines — and it’s simple to do within one DCO ad unit, making it ideal for businesses that may need to quickly update ad messaging or promotional copy or do A/B testing of ad elements.
Alternatively, advertisers can let algorithms do the work by simply turning on the algorithm for multivariate optimization of creative elements, and the algorithm will look at different combinations of creative elements and deliver to the permutations that are performing best in meeting advertisers’ objectives.
Dynamic attributes are fantastic for improving the performances of prospecting campaigns. Let’s say, for instance, you are executing a geotargeted awareness campaign. The DCO algorithm can optimize the creative elements to ensure that awareness goals are reached.
Data Feed Is a Strong, Flexible Tool for Personalizing Ad Content and Scaling Creative.
The data feed (or catalog) is a file containing content that is referenced to populate the ad. The data feed allows you to scale your ad creative in a way that you just can’t do when manually building ads. Imagine a retailer with tens of thousands of products, or a travel site with thousands of combinations of travel originations and destinations — you just can’t build thousands of individual ads cost effectively. However, this can be accomplished easily using DCO — with just one ad layout and one data feed.
The most common use case with the data feed is product retargeting — when a user visits an advertiser’s website, researches a product, and then abandons the shopping process. Later, as the user is surfing the web, he or she sees a personalized ad for a relevant product on the website (produce, price, image, etc.).
The data feed is not just for retargeting but, rather, can power experiences across the customer journey. For example, the data feed can be used to trigger cross-sell and upsell offers after checkout, or it can deliver experiences consistent with offline marketing programs (such as circulars or direct mail) triggered by geolocation. Marketers can also leverage either rules-based or algorithmic options — letting the algorithm decide, for instance, which products from the feed to show in the ad.
A popular aspect of the data feed is that, once set up, it runs in an automated fashion. An advertiser can easily update the data feed, those changes then deploy across the system, and ads will be automatically populated with the most recent content.
DCO Delivers Personalized Ad Experiences Across Customers’ Journeys.
When all these elements work together — the ad layout, dynamic attributes, data feed (or any combination thereof) — you get the ad experience end users will see as they are surfing the web. DCO can personalize the experience across the customer journey, as well as common display-advertiser tactics — from loyalty and conversion to awareness and prospecting programs.
Caption 2 — Optimizing Experiences Across Customers’ Journeys
Is DCO for Me?
If you are still wondering whether DCO is for you, ask yourself these questions:
If the answer to any of these questions is ‘no,’ you’re a candidate for DCO.
DCO is a standalone solution that is tightly integrated with Adobe Advertising Cloud — the first independent, end-to-end platform that unifies audience data, media execution, and creative personalization, enabling full-funnel ad-buying and optimization from both lower-funnel performance tactics (search, display) and upper-funnel brand tactics (video, linear TV), into the Advertising Cloud DSP.
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Read the full blog post at - Optimizing Experiences Across Customers’ Journeys With Dynamic Creative Optimization (DCO) | Adobe
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The Blog Post below is from Keith Eadie VP, Revenue and Partnerships for Adobe Advertising Cloud
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Last year more than one-third of the U.S. population listened to over 59 billion ad-supported audio streams using digital music streaming services. Today, digital audio streamed on mobile devices represents a $200 millionadvertising market.
In order to help marketers capitalize on this rapidly growing opportunity, Adobe Advertising Cloud is expanding its cross-channel advertising capabilities with the addition of automated, data-driven buying of digital audio advertising formats on desktop and mobile devices. In collaboration with Rubicon Project, the Global Exchange for advertising, advertisers can now extend their advertising initiatives with the ability to plan and buy media across premium digital audio environments.
By adding digital audio formats to its media planning and buying software, Adobe Advertising Cloud enables marketers to centralize targeting and reporting across devices including desktops, smartphones and tablets and message sequentially across formats, such as an audio ad followed by a video ad to move consumers down the funnel along the path to purchase. Advertisers can also leverage Adobe Advertising Cloud’s native integration with Adobe Analytics Cloud to layer first- and third-party data to target behavioral, demographic and geographic audience segments, and receive Nielsen-verified audience reporting on consumer’s age and gender.
“Digital audio has exploded as a uniquely differentiated channel that gives advertisers opportunity to target users not just based on their demographic or psychographic profile – but how they feel at a specific moment in time,” said Brett Wilson, vice president and general manager, Adobe Advertising Cloud. “This collaboration with Rubicon helps move Adobe Advertising Cloud one step closer towards our goal of helping marketers unify their advertising spend holistically across every channel.”
“We are thrilled to be working with Adobe Advertising Cloud to give marketers the premium quality inventory and reach they need across all creative formats worldwide,” said Amy Coveny, Global Head of Audio, Rubicon Project. “And with consumers flocking to mobile in-app audio, we are pleased to automate the buying and selling of today’s most in-demand advertising units.”
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The Blog Post below is from Marie Joshi & Kyle Johnson
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As the worlds of live TV and digital advertising continue to converge, advertisers, agencies, and media buyers are being besieged by unfamiliar acronyms. Traditional media buyers, who have looked at the world through the lens of GRPs on linear TV for decades, now must deal with new types of inventory with fluid definitions such as VOD, OTT, CTV, and FEP. Not to mention the new types of currencies that they’re now being exposed to: CPV, VCPM, CPCV, and CPAs. Moreover, consumers are looking for consistent messaging across channels — whether that be on their desktop, mobile device, or connected TV. Illustrative of these shifting dynamics, two major TV media companies shook up their management teams in the last few months — both Fox and Comcast promoted individuals with advanced advertising or digital backgrounds to head their general ad sales teams. As the line continues to blur between traditional and digital TV, media buyers and sellers are recognizing that audience data, both at the personal level and across devices, will determine the path of television for the next decade. And although some terminology may sound a bit like alphabet soup at first, it doesn’t need to be that hard for those seeking an audience-based approach to TV media buying. Here’s a few key takeaways for marketers and advertisers seeking to work with TV and data in 2017 and beyond.
Advanced TV buying is here today, and it doesn’t need to be a daunting new channel for buyers to learn. The advantages of Advanced TV buying are simple, and they reflect many of the same benefits offered by existing digital advertising. In fact, many of the providers that are leading the pack in digital also offer TV solutions. This is even evident within our own walls, with Adobe Advertising Cloud making video inventory available across digital channels, as well as OTT and linear platforms.
Key Takeaway #1: Use digital learnings to more effectively leverage data in TV buy.
Our clients have used data to make more efficient media purchases in digital for years. Using a strong core of first-party data, brands can more easily personalize messages for consumers, limit the number of times they see a message, and suppress messages if they’ve already converted. This first-party data, combined with third-party data becomes a very powerful tool.
The amount of data available for TV grows exponentially. Relatively recently, connected devices, MVPDs, channel guide companies, set top box owners, aggregators (like FourthWall), and TV manufacturers have started to capture viewership data in a privacy friendly and scalable way. Advertisers can use this data, in conjunction with their existing data assets, to create plans, find deeper insights, and better understand the path to purchase with all of their buy considered. While similar to addressable advertising in concept, Advanced TV instead uses data to make traditional live linear TV buying more targeted, and does not require working with a MVPD, or dynamic ad insertion. Advanced TV, like digital advertising, emphasizes audience over the environment and content associated with the ad inventory.
Key Takeaway #2: The confluence of video formats makes data more important than ever.
OTT, or “Over-The-Top,” is a term used to define any TV or video content that is delivered via the internet, rather than though a tradition cable or satellite subscription. Through this definition, Connected TV (CTV), Full Episode Players (FEP), and Video on Demand (VOD) are sometimes considered sub-categories of OTT.
It is through both OTT and Advanced TV that data becomes relevant for national TV advertisers. Having TV delivered over IP enabled devices means that advertisers and marketers can more easily connect the dots between online and TV viewership behaviors. As the screens that viewers typically use to watch TV have shifted to mobile devices, laptops and TV connected devices, the door has been opened for marketers and advertisers to use linked digital data to help them plan, buy, and measure their TV buys. First-party data from web analytics, second-party data from co-op partnerships, and third-party syndicated data can now be linked to live, linear viewership by matching through the IP, thereby keeping the data PII compliant and analogous to current digital targeting methods.
Key Takeaway #3: Anonymous, cross-channel messaging is just as important in TV as it is in digital.
One of the first lessons learned in digital was to design solutions with privacy in mind. Organizations like the DAA and NAI govern online practices of what data can be captured, and how it can be used. Prior to the creation of these guidelines, it was the wild west of digital privacy. Like these early days of digital, TV data collection is just now being formalized, and the guardrails are being placed. One of the best practices that we encourage our partners to follow is to have an opt-in consent for consumers. Any different way of interacting with a technology partner can be confusing or scary for consumers. With opt-in consent, we give them the power to decide where and how their data is shared.
Opt-in consent is only one of the levers that we’re using for a better consumer experience. Through Adobe’s DMP, Audience Manager, we can anonymously link consumers across their multiple connected devices. This allows brands to provide consumers with the right message, at the right time, and at the right frequency — a practice that we take for granted in digital, but that is just establishing itself in Advanced TV.
Through this transparent exchange of anonymous data elements, both parties benefit from an improved experience. Consumers receive personalized content, discounted product offers, and streamlined user experiences. Similarly, brands receive vital revenue streams supporting multiple online business models. Together, the two approaches to data collection — in TV and digital – pave a path for Adobe to be a leader in providing advertisers and marketers with clear understandings of the privacy of first-, second-, and third-party data — no matter the source.
Key Takeaway #4: Data provides new opportunities for TV media attribution cross-platform targeting.
Through the linkage of digital data to TV viewership data, the current use cases enabled by data-driven TV have exploded. Let’s run through a hypothetical example:
You’re an automotive advertiser with a website, mobile app, and online store. Using Advanced TV and Adobe Audience Manager together, you could prove website lift, measure app installs after exposure to ads, and integrate TV into your path of purchase measurement methodology. By partnering with Adobe and a third-party offline measurement provider, you could even do true offline sales attribution and measurement in a way that is similar to how you run digital studies. Speaking of digital, let’s say you are also a big digital video spender. Advanced TV would allow you to retarget a user that saw an ad on TV in a full episode player environment online, or vice versa. Finally, controlling frequency across devices and TV is no longer a pipe dream — you can do it in platform.
Through these four key takeaways, we hope that you’re encouraged by the similarities between your existing digital media campaigns, and the possibilities now available on TV. Every day we are moving closer and closer to a fully cross-channel, data-driven experience for customers and brands. And consequently, creating a more relevant advertising experience for consumers. From where we sit, that’s a good thing for everyone involved.
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The Blog Post below is from Keith Eadie VP, Revenue and Partnerships for Adobe Advertising Cloud
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Can you hear that? It’s the sound of an estimated 146 million global consumers streaming music this year. In today’s on-demand world, individuals consume what they want when they want it, and digital audio is no exception.
That’s why Adobe Advertising Cloud added digital audio as the latest format included in our cross-channel demand-side platform. But one popular streaming music service offers a compelling, full-funnel solution that goes well beyond just audio. To that end, Adobe Advertising Cloud is thrilled to announce that we have added Spotify as a premium inventory source for digital audio, display, and video advertising formats. Over 50 advertisers – including Dr Pepper Snapple Group– have successfully executed over 70 campaigns through Adobe Advertising Cloud’s DSP in a closed beta program.
“Spotify is one of the premiere streaming music destinations for consumers of all ages, and has done an incredible job translating that engagement into a compelling value proposition for marketers,” said Keith Eadie, vice president of revenue and partnerships, Adobe Advertising Cloud. “By taking a calculated approach to not only audio, but also display and video ad formats, Spotify has positioned themselves to be an instrumental partner for brands looking to reach and engage users across multiple channels.”
Spotify is available in 60 markets, and reaches over 140 million highly-engaged music fans. In fact, cross-platform Spotify users spend an average of two hours per day on the streaming service. Spotify uses first-party login data to create a 100 percent authenticated audience across mobile, desktop and connected devices. Furthermore, Spotify offers the ability to target by age and gender, specific genre or language, and even specific playlists, in order to reach users who like to listen to music tailored to specific activities or moods.
“Digital audio is exploding, and Spotify provides a true cross-channel offering with not only streaming audio, but also video and display ad formats that engage consumers in a natural and intuitive way,” said Brit Sundberg, programmatic media and data strategy manager, Dr Pepper Snapple Group. “Their integration with Adobe Advertising Cloud gives us instant learnings across both desktop and mobile, and allows us to deliver meaningful brand messaging at the perfect time to a highly relevant and engaged audience.”
Marketers can use Adobe Advertising Cloud’s DSP to purchase multiple ad formats across Spotify’s premium cross-channel properties, including 15- and 30-second mobile in-app audio with companion banner; static and rich-media display on desktop; and digital video on desktop and mobile apps. Adobe Advertising Cloud supports Spotify inventory buys via Deal ID-supported private marketplace environments. Available reporting metrics include: impressions, quartile completion percentage, viewability (display and video only), geography, demographic, and ad frequency.
Spotify is now available to Adobe Advertising Cloud clients in the U.S., Canada, Europe and Australia. Reach out to your Adobe account representative to learn more.
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Blog Post - https://blogs.adobe.com/digitalmarketing/advertising/adobe-advertising-cloud-taps-spotify-cross-chan...
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