Product Updates

Blueprint Released: Value Realization | Deliver Client-facing Services If you’re a system admin, product owner, champion, or manager of Workfront users, you’ve probably been asked to demonstrate the value that Workfront is bringing to your business. We’ve identified five key areas where your business can realize value.  Workfront provides the ability to: Centralize work in one solutionManage work processesReview and approve digital workGovern compliance workflowsDeliver client-facing services To identify value realized from the “Deliver Client-facing Services” section above, we’ve combined years of experience working with client-facing companies to build a series of reports centered around work that impacts cost and revenue. This dashboard provides planned and actual data to help you find trends in key project phases and identify ways to streamline processes to improve on-time delivery, maximize revenue, and prevent staff burnout. This dashboard is now available to install from your blueprints.  Learn how to install this dashboard from blueprints. A few things to note:  The reports on the dashboard have been built to support the needs of a wide audience. It’s likely you will need to change the filters, views, and groupings in some reports. This is especially the case when it comes to filtering on status or date/time. The default filters for “Client” in these dashboards are Project Company >> Is Primary = False.Clients can be external and/or internal to an organization. Depending on the best use case for a given company, “Clients” could be set up as Companies, Groups, Portfolios, Programs, etc. If your reports are blank, this will be the first filter to adjust.You may not need all the reports, so feel free to remove or customize them. All reports have the following tags in their descriptions for searchability:  #clientfacingservices #valuerealizationFinally, we recommend making copies of these reports before editing in case you want to go back to the original reports. The Deliver Client-facing Services Reports:  Active Projects by Client - Project Status Meeting Report. Use this report as a meeting tool in Details view to understand and update key project data and status in real time to help assess risk and prioritize projects by client revenue. Active Project Planned Hours by Client and Planned Completion per QuarterUse this report to understand planned and active customer/client work currently in the pipeline by comparing by quarter across your organization based on your custom filtered selections. Active Task Planned Hours by Job RoleUse this report to understand which roles may be under- or over-allocated on active projects or to compare against purchased services, retainers, and contracts.To track freelancer and contractor projections, hours, spend and revenue impact, try adding a User custom form with an Employee Type to increase visibility in reporting. Active Project Planned Revenue by ClientUse this report to understand Planned Revenue and compare against Actual, Fixed, and Billed Revenue by planned and active hours per client. Project Actual Revenue by ClientUse this report to understand actual revenue and compare against planned, fixed, and billed revenue with current and complete actual revenue per client. Milestone Progress Report in Active ProjectsThis report shows the average effort of key project milestones. A large variance between planned and actual durations or hours indicates an opportunity to monitor active phases per project and to be able to communicate to clients and leadership where projects are in their lifecycle. Completed Milestone Phases Plan vs Actual - On Time Delivery TrendsUse this report to understand how complete project work phases (milestones) are trending by comparing planned vs actual duration and hours.Finding trends in which phases continually deliver early or on time and which seem to always run behind or late can help make critical adjustments to planning processes and project templates. Completed Projects by Client and Progress Status This YearThis report shows all completed projects per client year to date. Use this report to understand completed project performance per client annually.  

DetailsCustom PermissionsCustom permissions let users create custom permission profiles with configurable permissions to restrict access for Cloud Managers users to programs, pipelines, and environments.Here is the link to setup and use the custom permission product profile on AEM as a CS.https://experienceleague.adobe.com/docs/experience-manager-cloud-service/content/implementing/using-cloud-manager/custom-permissions.html?lang=en#using New Relic OneFeaturesNew Relic One APM for AEM as a Cloud Service has many features.Direct access to a dedicated New Relic One accountInstrumented New Relic One APM agent that shows exact method calls with line numbers, including external dependencies and databasesHolistic performance optimization by combining key metrics from infrastructure-level monitoring and application (Adobe Experience Manager) monitoringExposure of AEM as a Cloud Service JMX Mbeans and health checks directly within New Relic Insights metrics, allowing for deep inspection of application stack performance and health metrics.Here is he link to activate New Relic One sub account proviioned as a part of the standard AEM as a Cloud Service product offering.https://experienceleague.adobe.com/docs/experience-manager-cloud-service/content/implementing/using-cloud-manager/user-access-new-relic.html?lang=en#activate-sub-account 

Release 7.3.5 - Build 9368 December, 2023   Find the detailed release information here: Latest Release   Security enhancements With Campaign Classic v7.3.5, the authentication process has been improved and secured. Technical operators should now use Adobe Identity Management System (IMS) to connect to Campaign.  In addition, as part of the effort to reinforce security and authentication process, Adobe Campaign highly recommends to migrate end user authentication mode from the login/password native authentication to Adobe Identity Management System (IMS).    Check out the details about updates, security enhancements, patches, fixes and improvements in this latest Campaign Classic V7 Release here: Release 7.3.5 - Build 9368   Feel free to reach out for questions and feedback through the below comment section.

Details Discover the exciting features and innovations in the latest release of Adobe Experience Manager (AEM) Cloud Service, version 2023.11.0. The features in this release focus on Experience Manager Forms, Assets, and Cloud Service innovations and include the following: Prerelease features: AEM Forms: Additional Core Components Release features:AEM Assets: Adobe Express embedded editor in AEM Assets Smart Tags – Block List UI Enhancements Cloud Foundation: Adobe Experience Manager WAF and DDoS Protection Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2023.11.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

If you’re a System Admin, product owner, champion, or manager of Workfront users, you’ve probably been asked to demonstrate the value of Workfront. While every organization is different, there are several areas where you may want to look to showcase your growth and efficiency.The Value Realization Blueprint Bundle is a compilation of reports packaged together into four dashboards to help you track and demonstrate value in each of these areas:Centralize work and digitize work processReview and approve digital workGovern compliance workflows  Deliver client-facing services  This bundle will help you realize the value you are getting from Workfront AND be able to share the outcomes with stakeholders in a meaningful and measurable way. Adopting the Value Realization Blueprints means you will have an instant view of recommended metrics that provide visibility into how work gets done.These dashboards are available for installation today in the Blueprints area of Workfront. Visit the links above to learn more about each individual dashboard and learn more about how to install Blueprints here. 

We all work on various teams, whether permanent or self-service. To help teams and organizations get more done in less time, digital collaboration tools are essential. We're looking to speak with three to five customers who would be willing to meet with us virtually for 30 to 45 minutes and share feedback on the following:What systems or tools do you use?What type of work do you collaborate on the most? What's the most common work item you leverage?How do you know who you need to collaborate with? Who/what roles do you collaborate with?How do you keep track of things?What's working/what's not working?What are the biggest challenges/pain points you experience when using Workfront for team collaboration?If you're interested in participating, please sign up here. Additionally, feel free to share your answers to these or other related questions in the thread below. Thanks in advance!  

October 2023 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Sandbox tooling: Sandbox tooling allows you to copy objects across multiple sandboxes by leveraging package export and import. A package can consist of a single object or multiple objects. Any objects that are included in a package must be from the same sandbox. Multimedia Message Service (MMS) in SMS: With the SMS Channel, you can now enhance your communication by sending Multimedia Message Service (MMS) messages, enabling the sharing of images, GIFs, or videos with your customers. Note that this feature is currently available with Sinch only.   Please find the detailed information around the new capabilities and improvements here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.  

Hi AAM Users, We value your feedback and would greatly appreciate your help in shaping the future of our products. Your opinions and suggestions are invaluable to us, and that's why we're conducting this product survey. Participating is easy and will only take a few minutes of your time. Here's what you need to do: Click on the Survey link:  Answer the questions honestly and as thoroughly as possible. We want to hear your thoughts, whether they're positive or constructive. Submit your responses. Please do share this survey with your Organizations and Peers to get more submissions. Much appreciate your assistance in the advance. -Nimasha

Details Discover the exciting features and innovations in the latest release of Adobe Experience Manager (AEM) Cloud Service, version 2023.10.0. The features in this release focus on Experience Manager Assets and Forms innovations and include the following: Assets: Adobe Express editor in AEM Assets (*live Nov 16, 2023)  Cross org support for Creative Cloud libraries Bulk import connectors for oneDrive Forms: Core Component custom properties support in AEM Forms (Prerelease) New Templates and Themes for AEM Forms Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2023.9.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

We are reaching out to notify customers about an important update regarding Adobe Marketo Engage’s Real-Time Personalization capabilities. These updates are aimed at accommodating the latest jQuery versions for future support. This change has been initiated due to the security vulnerabilities and outdated status of previously supported jQuery versions, some of which are over a decade old now.   Please share the information below with members of your team who manage Real-Time Personalization for  Adobe Marketo Engage.   What is changing? From October 26th 2023, rtp.js extends its support to jQuery 3.x versions. However, after the 2024R2 release, the default version of rtp.js will exclusively support jQuery versions 3.x and their corresponding jQueryUI versions. If customers haven’t specified preferred jQuery versions, it will default to loading 3.7.0 and jQueryUI 1.13.2.   Why is this change being made? The older jQuery versions raise security concerns, exhibit larger file sizes, lack cross-browser compatibility, and have reached the end of their support lifecycle. On the other hand, jQuery 3. x offers enhanced security, better performance, smaller file sizes for faster loading on slow networks, ECMAScript 6 support, and several other advantages.   What customer action is required? Customers, who load their own jQuery or jQueryUI on their web pages, can initiate the process of upgrading their web pages to support the latest jQuery versions (3. x). Once the upgrade is complete, they can collaborate with our customer support team to configure the latest changes with rtp.js.   When must customers make the change? Customers have the flexibility to make changes at any time starting 26th October 2023.   What happens if customers don’t act? Currently, rtp.js defaults to supporting older jQuery and jQueryUI versions on customers’ pages. However, upon customer request, it can be configured to load an rtp.js version that supports newer jQuery and jQueryUI. After the 2024R2 release, the default version of rtp.js will support the latest jQuery and jQueryUI versions, and upon customer request, it can be configured to support older versions of jQuery and jQueryUI.   Customers can still use rtp.js which supports older jQuery and jQueryUI versions beyond 2024R2, but this file will no longer receive further improvements or bug fixes. To benefit from the latest updates for rtp.js, customers will need to upgrade their jQuery versions and request configuration changes through our support team.   For any questions, please contact Marketo Engage Customer Support at https://support.marketo.com, or through any of the methods listed here.

Good Morning Everyone! We are reaching out to notify customers about an announcement that impacts Marketo’s Launchpoint Integration service with Cisco Webex.   Adobe Marketo Engage, along with Cisco Webex, is thrilled to announce the launch of Marketo’s latest Launchpoint Integration with Cisco’s Webex Webinars. This latest integration shall be made available to all the customers of Adobe Marketo Engage on 1st November 2023.   Cisco had earlier retired its Webex Events product on March 31, 2023 and provided extension for its support for Adobe Marketo Engage customers till December 31, 2023. This extension shall continue to be in place till December 31, 2023.   With the launch of the latest Launchpoint Integration with Cisco’s Webex Webinars, both the Launchpoint integrations: Cisco’s Webex Webinars (latest) and Cisco’s Webex Events (former) will be supported between 1st November 2023 and 31st December 2023. This will allow Adobe Marketo Engage customers to transition all their upcoming webinars from Webex Events Launchpoint integration to the latest Webex Webinars Launchpoint integration to take advantage of the enhanced capabilities that the latest integration has to offer.   Post 31st December 2023, Adobe Marketo Engage’s Launchpoint integration service with Cisco’s Webex Webinars shall be the ONLY exclusive Launchpoint integration available between Adobe Marketo Engage and Cisco Webex. The Webex Events Launchpoint integration shall no longer be supported by Adobe and Cisco teams. Both teams shall provide all the necessary assistance to our customers to facilitate this transition.   Action Needed: This communication is intended for those Adobe Marketo Engage customers who are actively using the Webex Events Launchpoint integration to ensure that they transition all their Adobe Marketo Engage Event Programs to Webex Webinars Launchpoint integration by modifying the Event Partner and choosing the appropriate Launchpoint service.   Please share this information with your team members who manage or use Webex Launchpoint Integration Service for Adobe Marketo Engage.    We appreciate your prompt attention. For any questions, please contact Marketo Engage Customer Support at https://support.marketo.com, or through any of the methods listed here.   Kind regards,  The team at Adobe.

We're excited to share that Computed Attributes feature is live in Adobe Journey Optimizer and Real-time CDP. With this feature, you can quickly aggregate events for each of a customer's profile into a profile attribute, enabling enhanced behavior-based segmentation, personalization, and activation. You can leverage computed attributes to:Use behavioral data directly in unitary or batch journeys to drive impactful personalization (e.g., personalize 1:1 with last_viewed product or purchase counts )Create category fields within profile attributes and use them for personalization without creating one segment per category, thereby reducing the number of segments to be created and managedSimplify journey workflow by using Computed Attribute to split journeys quickly based on behavioral dataMinimize events in profile by deleting old events (e.g., creating a 3 month sum_orders computed attribute and applying 1 month TTL on EE purchase datasets)Questions/thoughts on use cases? Let's discuss in the thread below!Learn more about this feature here: https://experienceleague.adobe.com/docs/experience-platform/profile/computed-attributes/overview.html?lang=enUsing computed attributes in Adobe Journey Optimizer: https://experienceleague.adobe.com/docs/journey-optimizer/using/audiences-profiles-identities/profiles/computed-attributes.html?lang=en

Details Discover the exciting features and innovations in the latest release of Adobe Experience Manager (AEM) Cloud Service, version 2023.9.0. The features in this release (Release notes) focus on Experience Manager Assets and Cloud Service innovations and include the following: Assets: AEM Assets add-on for Adobe Express “Integrate Anywhere” with Asset Selector SDK Cloud Foundation: Content Transfer Tool 3.0 Cancel Pipelines in Cloud Manager Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2023.9.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

Calling all Workfront Admins!Have you enabled Boards in a Layout Template for your End Users?Whether the answer is YES or NO, would you be open to a quick, 30-minute chat?I'm part of a team that creates programs that help customers better adopt and use Workfront, and my next big project is understanding how Admins are rolling out Boards to their End Users. If you HAVE enabled Boards, I’d love to know how it’s going. And if you haven’t enabled it yet, I’d love to better understand your timeline and/or concerns. This is a judgement free zone! I’m just here for the insights.(For anyone who has seen the Inherited Instance Checklist or our Communications Cookbook, those were both 100% built from feedback gleaned in interviews just like this!)You can see my availability and book time with me directly here. I'm hoping to talk to at least 10 Admins in the next month to make sure I'm heading in the right direction.Thanks so much to anyone willing to share their time and experience, I genuinely appreciate it (as do our future System Admins!). Drop a comment below if you have questions. Thank you!

Adobe Experience Manager (AEM) is now seamlessly integrating with the technology you already know and love, elevating your content, technology, and audience engagement to the next level. In this discussion, we will delve into essential aspects of AEM's edge delivery service, empowering developers to build lightning-fast websites while optimizing the authoring experience. Following are Key Resources to Accelerate Your Web Projects:     Title Description Developer Tutorial Get started by following this comprehensive tutorial that will have you up and running with a new project in no time. This tutorial will get you up and running with a new project.  Anatomy of a Project Discover how a typical project should be structured from a code standpoint, gaining insights into best practices for project organization. Block Collection Explore a collection of blocks recommended as blueprints for blocks in your project, contributing to efficient development workflows. Spreadsheets Learn how to translate Microsoft Excel workbooks and Google Sheets into JSON files that can easily be consumed by your website or web application. Forms Go directly from Microsoft Excel or Google Sheets to the web in mere seconds. Sanitize and collect form data at an extreme scale. Effortlessly transform data from Microsoft Excel or Google Sheets into web forms, ensuring efficient data collection at scale. Indexing How to keep an index of all the published pages in a particular section of your website. Understand effective techniques to keep an index of all published pages in a specific section of your website, optimizing content retrieval. Keeping it 100 The quality of the experience of consumers of your website is crucial to achieving the business goals of your website and the satisfaction of your visitors. Markup - Sections The markup and DOM are constructed in a way that allows flexible manipulation and styling. Favicon Give your website a professional look by adding a favicon to enhance the branding and recognition in your visitors' browsers. Custom Headers Learn how to apply custom HTTP response headers to resources, for example, to allow CORS.   Join the discussion to unlock the potential of AEM's edge delivery service and make the most out of your content and technology integration. Let's innovate and build exceptional web experiences together!

September 2023 update Check out what's new, improved, and fixed in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Computed attributes: Computed attributes enables capability to easily summarize event data into profile attributes via an intuitive user interface for enhanced behavior-based segmentation, personalization, and activation. With this feature, you can create computed attributes in a self serve manner, manage them, and use them in segmentation, Real-time Customer Profile destinations or Journey Optimizer. Additionally, computed attributes simplifies segmentation and journey workflows to help you seamlessly deliver relevant experiences.  Consolidated Channel Reports: The Channel Report feature offers analysts and marketers a comprehensive overview of traffic and engagement metrics at the channel level. To access the Report menu, you must have the View Channel Reports permission. Dataset Export Destinations (GA): Journey Optimizer datasets export to Cloud Storage Destinations is now generally available. This feature allows you to establish a live connection with cloud storage locations in order to export the content of your datasets. Per-Sandbox mobile application credentials storage: This new feature allows you to easily manage and associate push credentials with a dedicated sandbox in App Surfaces.   Please find the detailed information around the new capabilities here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.

      Adobe Dynamic Chat is the new conversational channel for Marketo Engage that enables businesses to design and deliver personalized contextual conversations to every web visitor. Since its first launch in Feb 2022, we have received tremendous traction and a lot of feedback on how businesses would like to leverage this more and make it an integral part of their overall marketing strategy.   We are super excited to announce many exciting capabilities that will help you drive even more engagement and pipeline! Following are some highlights that have been introduced:   Live Chat Conversations Offer your qualified web visitors to connect with your sales representatives through chat.     Conversational Flows Probably not every action has to lead to a conversation but every action has to lead to more engagement. With Conversational Flows you achieve exactly that. Design a conversation flow and trigger the flow to any visitor on a specific action (for example: Click on a CTA button, on page load, spent more than X second on the page etc)   Targeting based on Marketo Engage Smart List Bringing the power of segmentation and targeting from Marketo Engage into Dynamic Chat, now you can target your website visitor using the Smart List that you already created in your Marketo Engage instance.   Best part all this happens in near realtime!   Conversational Forms A typical engagement with a form ends after a formfill but what if we can engage with visitor right then when they have the highest intent to engage. With conversational forms now you can drive personalized engagement flows based on what a visitor has filled in the form.   An exciting part is this feature will be natively available on all your Marketo Engage forms and configured directly from Marketo Engage.   Global Reporting Dashboards While we have reporting available at each dialogue level, to get the overall engagement you might want a better way. We introduced 3 new reporting dashboards into Adobe Dynamic Chat:   Global Performance Report   Meetings Performance Report Live Chat Performance Report   All these reporting dashboard comes with some advanced filters like visitor type (known, annonymous), engagement source (dialogues or conversational flows), date range etc. You also have option to export the data into an Excel and do further analysis   Create roles and permissions Create product profiles (roles), set view / manage / publish permissions to each features and add users to respective product profiles   Define routing rules With this new version now you can define 5 types of routing logics:   Assign directly to an agent: Depending on the flow, you can directly assign a engagement always route a specific agent. You can use this option directly on the Meeting booking card and Live chat card.    Assign directly to a Team Create teams and agents to a team. Depending on the flow, you can directly assign an engagement and always route a specific team Round Robin Route visitors for meeting booking or live chat across all agents through a simple round-robin   Custom Rule Define segments/targeting leveraging lead, company attributes and assign them to agents or teams or both. This enable you to route a visitor based on their persona to an agent or team   Account Routing Identify and upload your target account and respective sales owners and route visitors coming from those targeting accounts always to the respective account owner. Manage Agents and set availability  Marketing or Sales admins can add agents and set respective permissions to access Adobe Dynamic Chat. Each agent can login set their own availability for Live Chat, connect their calendar, set availability for meetings bookings, buffer time etc   Also, admins can manage availability for all agents from one place!   New triggers, filters and trigger tokens To ensure we capture all engagement of your visitors we introduced 9 native activity types in Marketo Engage. So, every visitor engagement is captured as a lead activity and pushed into your Marketo instance in near real-time.   These native activities are available as filters and triggers in your Smart List that will help you retarget, score etc your leads based on their engagement. Attributes from these native activities can be used as trigger tokens which will enable you to create interesting moments, sales tasks/ alerts.   Chat Engagement in MSI All this conversational engagement from these activities natively will be pushed into Marketo Sales Insights panel providing the visibility of a lead engagement to sales representative in CRM       New Cards in Stream Designer To enable more robust personalized conversations following features have been added:   Live Chat Card  Enable visitor to connect with an agent and have a conversation through Live Chat cart.   Action Card Similar to hidden fields in a form, with action card you can populate any lead or company attribute with implicit values that you would like to capture against a lead record. You can add action card at any point in the conversation and update respective attribute with a value or with native tokens that would automatically populate the respective value   Interested to know more? Here are some important links for you: Adobe Dynamic Chat Next generation Adobe Dynamic Chat Introduction Video GenAI features Introduction Video Pricing and packaging Conversational Forms in Marketo Engage New Activities and Triggers    

  Why Chat for B2B? As you know well, your B2B buyers love to self-serve before engaging with your sales team, which continues to make your website one of the most critical demand-generation tools you have. But even with personalized, dynamic, and compelling content, web visitors can easily lose interest or get distracted and bounce from your site. Even if they stick around long enough to find the content they want or fill out a form, it may be several days before they hear from a sales rep (and even longer to coordinate an actual meeting). This process is riddled with potential drop-off points and doesn’t help sales and marketing capitalize on their website traffic, especially when using separate 3rd party chat tools with slow, disconnected data. Why Adobe Dynamic Chat? Adobe Dynamic Chat is an end-to-end conversational marketing solution built-in to Marketo Engage and powered by Adobe Sensei GenAI. It allows marketers and sellers to engage in conversations with customers together as one revenue team using generative AI-powered chat, live chat and conversational forms. Because Dynamic Chat is a natural extension of Marketo Engage, sales and marketing teams can setup, deliver and report on all their conversational marketing programs from the same tool and data that’s powering all other inbound and outbound engagement. The unique combination of industry-leading automation, real-time B2B data and Adobe Sensei GenAI enables B2B brands to scale personalized self-serve experiences for customers, streamline meeting bookings and pipeline for sales and maximize qualification and conversions for marketing.” Remember, you already have Dynamic Chat today!   Adobe first entered the B2B Conversation Automation market in 2022 with an entry-level version of Dynamic Chat packaged with Adobe Marketo Engage in the Select, Prime, and Ultimate packages. It offers foundational chat capabilities that helps Marketing engage visitors and streamline qualification, while building pipe with Sales as one revenue team. But we wanted to do more because we know how important chat as channel is for B2B brands. We also wanted to make sure we included generative AI into the next generation of Adobe Dynamic Chat. So we did!   What’s New? We are excited to introduce the all-new Adobe Dynamic Chat with more included features out-of-the-box, AND a new upgrade option called Adobe Dynamic Chat Prime that will include Adobe Sensei GenAI capabilities along with other exciting enterprise-grade enhancements.   Now available at no addition cost:   Guided Chats (Dialogues) Calendar Integration and Meeting bookings Document Sharing and tracking. Live Chat Conversations [Trial Usage] Conversational Flows [Trial Usage] Conversational Forms [Trial Usage] Global Reporting Dashboards Global Performance report Meetings Performance report Live Chat performance report Routing rules Assign to agent Round Robin Custom Rule Roles and permissions New triggers, filters and trigger tokens Chat Engagement in MSI Manage Agents and set availability Multi-language support Email domain validations Look & Feel Customizations   Now additionally available inside the all-new Adobe Dynamic Chat Prime Package Live Chat Conversations Conversational Flows Conversational Forms Targeting based on Marketo Engage Smart List Define routing rules Teams & Team routing Account Routing Action Card in Stream designer   Interested to know more? Here are some important links for you: Adobe Dynamic Chat Key Highlights of new Adobe Dynamic Chat Introduction Video GenAI features Introduction Video Pricing and packaging Conversational Forms in Marketo Engage New Activities and Triggers

August 2023 release notes Check out what's new, improved, and fixed in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Send In-app messages in your journeys: You can now send personalized In-app messages to your app users within a journey. Use Journey Optimizer to design notifications and customize the message layout, display, text, and buttons to create a seamless experience.  Validate your emails with seed lists: You can now create and manage seed lists in Journey Optimizer. A seed list consists of internal addresses which can be added to your actual audience and receive the exact same message as the targeted profiles at the delivery execution time. Use this capability to monitor the sent out communications and ensure that all display formats, URLs, images and links are correct. Improvements You can now leverage API call responses in custom actions and orchestrate your journey based on these responses. This feature is currently available as a private beta.  A new type of system alert has been introduced. You can now get notified when a custom action fails.  Azure can now be selected as the server type in the file routing configuration.  Ampersand is now available as column separator field in the direct mail surface settings.   Please find the detailed information around the new capabilities and improvements here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.

Details Adobe Experience Manager as a Cloud Service Release Overview Video 2023.8.0 The features in this release focus on Experience Manager Assets, Sites, Forms, and Cloud Service innovations and include the following: Prerelease Features:Assets: Dynamic Media Multi-Language Support Zip File Extraction Forms: ReCaptcha Core Components Fast Track Analytics Cloud Foundation: CDN and WAF Traffic Filtering Rules Generally Available Features:Assets: Quick Actions with Adobe Express Bulk Importer Metadata Form Enhancements Sites: Content Fragment Admin UI - Tagging New UIs for Content Fragment Editor Forms: ReCaptcha Core Components Fast Track Analytics Cloud Foundation: CDN Logs Release Overview Video Seed Q&A Please use this thread to ask the questions related to this release. See all the Previous Releases here and Current Release Notes here.

Have you been thinking about using the resource management tools in Workfront but don’t know how to get started?  We’ve created a Blueprint that takes you step by step through the settings and product areas that you need to check and potentially update to ensure that you’re getting resource management data you can trust.   Learn how to install a blueprint Included in the Resource Management Preparation Blueprint:  Project Template: Resource Management Preparation Checklist  This project template outlines all the prep work that needs to be done in order to ensure successful use of Workfront’s Resource Management tools – the Resource Planner and Workload Balancer.​ A project created from this template serves as your checklist to guide you through setting up the foundation required to optimally manage your resources and make sure you’re ready to launch the tools across your team, group, or organization.  We’ve purposely created this Blueprint as a project template so each new group or team can create their own resource management preparation checklist as they’re ready to explore these functionalities within Workfront and individually launch as needed.   Report: Resource Management User Preparation  Use this audit report to ensure your Users have the correct information necessary to facilitate accurate resource management data. This report surfaces important data like users’ Job Role and Resource Pool. 

Hello,   Introducing our fresh update series, designed to equip you with timely notifications concerning the most recent advancements in Adobe Workfront, all presented in brief, bite-sized summaries! We hope this will be your source for staying informed and in the know about the latest Workfront releases.    In this recurring thread, our aim is to offer valuable insights to Adobe Workfront customers regarding the latest product releases. As new announcements are published, we'll promptly share them as replies to this post, inviting users to explore the updates in a timely manner.   For more information about the specific updates included in this release, including the dates that these enhancements will come to Production environments, see our Release Overview page.   You can also subscribe to this thread to be notified of upcoming monthly releases: Select the vertical "..." icon located at the top right of the post to open a dropdown menu. Click the "Follow" button to subscribe to any new responses to this post.  To adjust your email notification settings, navigate to Account Settings > Following & Notifications > Notification Settings. More detailed instructions on how to set up your email notifications settings can be found in this blog post.    Please note that the comments section is locked as this thread is for publishing release-related announcements only. If you have any questions about upcoming releases or the contents of this thread, feel free to shoot me a private message or submit a standalone discussion!

After September 21, 2023, access to the Adobe Marketo Engage classic experience for all the following Design Studio assets along with the ability to toggle between classic and the modern “New Experience” will be deprecated from all Marketo Engage subscriptions as we focus on delivering our modern user experience to all our customers.   All the capabilities in Marketo Engage Design Studio from the classic experience shall be made available in the modern experience and there will be no loss of data associated with this transition.   We have already brought some of our most popular Marketo Sky innovations to our modern experience and ensured that all the capabilities in the classic experience are available in the modern experience. And the response to the modern experience has been positive till now.   As Marketo Engage gravitates towards redefining the way marketers conduct their daily activities with higher productivity, improved ease of use, and optimized workflows, we would like to transition the user experience completely to the modern experience in a phased manner. This announcement is the first of many we will broadcast in this community as Adobe continues to help marketers succeed.    Stay tuned for more exciting modern experience developments throughout Marketo Engage and help us with any feedback to improve your experience.

Details Adobe Experience Manager as a Cloud Service Release Overview Video 2023.7.0 The features in this release focus on Experience Manager Sites, Forms, and Cloud Foundation innovations and include the following: Sites: Headless Preview for Content Fragments [Prerelease] Content Fragment Admin UI - Tagging Multi-site Management Support for Content Fragments Web-optimized Image Delivery in GraphQL Queries Forms: Support of Repeatability of Adaptive Forms Components [Prerelease] Captcha Enterprise Support for Bot Protection  [Prerelease] Headless React Sample Components [Prerelease] Out of the Box Templates and Themes Cloud Foundation: Actions Center Content Transformer Release Overview Video Seed Q&A Please use this thread to ask the question related to this release. See all the Previous Releases here and Current Release Notes here.

July 2023 release notes Check out what's new, improved, and fixed in the latest Adobe Journey Optimizer product release update: Release Notes   Audience composition You can now create composition workflows to combine existing Adobe Experience Platform audiences into a visual canvas and leverage various activities (split, enrich...) to create new audiences. Newly created audiences are saved back into Adobe Experience Platform along with existing audiences and can be leveraged in Journey Optimizer campaigns to target customers.   Please find the details around the improvements included in this release here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.