Product Updates

Hello Everyone!One of our designers, Armine, is requesting customer feedback on the New Sharing Experience in Workfront. Please take this 5-minute usability survey on the new experience! As always, we value your feedback.If you have any questions, want to send additional feedback, or would like to opt-in to participate in future research about this, feel free to email tevosyan@adobe.com.Thanks, Elissa LauberSenior UX Researcher

  Hi AEM community Users, We highly value your expertise and feedback regarding quick content creation within the DAM. To further enhance your experience and streamline your content creation process, we're seeking your input through a quick 6-minute survey.By participating, you'll not only help us gather valuable insights, but you'll also play an instrumental role in shaping the future of content creation in the DAM.    Don't miss out on this - take the survey now at https://forms.office.com/r/kmCtz4gAcJ   Thank you in advance for your time and contribution!   -Kautuk

April 2023 release notes Check out what's new, and improved in the latest Adobe Journey Optimizer product release update: Release Notes New capabilities Web channel (General Availability): Adobe Journey Optimizer is expanding its cross-channel capabilities by adding support for web channel. You can now author, change, and preview web experiences as any other channel, through a smart and intuitive visual interface to personalize your end-users experience.  Mobile onboarding quick start workflow (beta): The new mobile onboarding quick start workflow is now available. Use this new product feature to rapidly configure the Mobile SDK to start collecting and validating mobile event data, and send mobile push notifications with Adobe Journey Optimizer.    Please find the details around the new capabilities and improvements included in this release here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.

Check out the improvements, issues fixed, and other changes that are part of this release here: Release 23.1 - 2023 Spring/Summer Release Improvements The Push messaging service has been modernized to improve support.  The SMS messaging service has been improved to provide a better stability.  Adobe has made many accessibility fixes to improve the application’s overall ease of use. Here are a few examples of accessibility improvements: The keyboard accessibility of the interface has been optimized in many screens. The application has been enhanced for touchscreen users. The color of several items across the interface has been changed to improve visibility. Detailed information about this release is available in the Release Notes   If you have any questions related to this release, please feel free to post them in the below comment section.

Calling all Workfront Core Developer Subject Matter Experts!We have an upcoming exam workshop to refresh the Workfront Core Developer Expert certification exam with new questions in June. We are seeking SMEs to contribute to refreshing this workshop.In exchange for this participation, participants will renew their certification without taking a renewal exam (since they will be composing and reviewing the content of the exam) and will be acknowledged as an Adobe Credential Program SME contributor.If you are interested, please fill out this SME interest form. Applications open until April 26.Thank you!

Details Adobe Experience Manager as a Cloud Service Release Overview Video 2023.2.0, These highlights include innovations from Forms and Sites. Prerelease features:Forms: Headless Adaptive Forms Early Adopter Release Fast Track Analytics for Forms Core Components in Sites Editor Sites: Headless GraphQL SDK updates with pagination Headless Admin SDK Release features: Sites: Content Fragment Export to Target Web-optimized image delivery in GraphQL queries Release Overview Video Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

Hi Journey Optimizer Community users,   We are out with the latest Adobe Journey Optimizer product release for March 2023. For detailed update on New Capabilities, Improvements, and other changes, check here: Release Notes New capabilities In-app channel (General Availability): You can now send personalized In-app messages to your app users within a campaign. Use Journey Optimizer to design notifications and customize the message layout, display, text, and buttons to create a seamless experience. SMS click tracking: With SMS click tracking, you can monitor the performance of your shortened URLs, identify who clicked on them, and use this data to retarget those customers with subsequent campaigns. Use Tags in your Journeys (Beta): As a Journey Optimizer practitioner, you can now organize your business objects using tags. Tags are a quick and easy way of classifying objects to improve search. This feature is currently in beta and only available for Journeys.   Please find the details around the new capabilities and other improvements included in this release here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.

Release 8.4.5 April 3, 2023 Patches Fixed an issue which could lead to a duplicate key constraint error if several approval workflows were set to the same schedule.  Fixed a regression issue introduced by NEO-54474 (8.4.4) which led the style attribute of the body tag to be changed when uploading an image in the Digital Content Editor (DCE).  Fixed an issue which could lead to an error when exporting data using a CRM connector if the temporary table had a primary key defined as long instead of uuid.  Fixed a regression issue introduced in 8.4.1 which could lead to errors in package export, FDA over HTTP and reporting.  Fixed a regression issue introduced in 8.3.8 which could prevent the delivery status from being correctly updated for deliveries with negative IDs.  Fixed an issue with boolean fields when importing data using the Big Query connector.   Check out the details about other improvements and fixes in this latest Campaign v8 Release here: Release 8.4.5   If you have any questions or feedback related to this release then please feel free to reach out through the below comment section.

As of March 2, 2023, Workfront offers a new and improved way to calculate a user’s capacity using the Work Time field that will enable you to see the true availability of your global teams based on region-specific schedules.  Up until now, if you wanted to adjust the amount of time a user had each day to work on project work, you had to adjust the FTE (Full Time Equivalent) value.  This presented an obstacle when the User schedule was used versus the Default schedule to calculate resource availability because in this case the FTE value was ignored.     Now, with the new Work Time field located in the user profile, you can adjust capacity and still have resource availability calculated using the User’s schedule. The available hours in the Resource Planner and Workload Balancer will reference the user’s schedule and reflect availability based on the Work Time value entered.    The Work Time field is adjusted by entering a decimal value between 0 and 1.    To account for all work hours each day, the value should be “1” (the default value)  Example: If a team member with an 8-hour workday can devote all 8 hours to project work, the value entered should be “1,” which is the default value - the resource management tools will reflect 8-hours of availability.     To reduce the amount of time a user can devote to project work each day, use a decimal value between zero and 1.  Example: If a team member with an 8-hour workday can only devote 6 hours of each day to project work, enter “.75” - the resource management tools will reflect 6-hours of availability.    Check out the Work Time field and test its ability to adjust capacity in your Preview environment or with a few select users in your Workfront production environment.         

After May 19, 2023, access to the Adobe Marketo Engage classic experience for the following Design Studio assets along with the ability to toggle between classic and the modern “New Experience” will be deprecated from all Marketo Engage subscriptions as we focus on delivering our modern user experience to all our customers:   1.  Email Template Details Page 2.  Landing Page Template Details Page 3.  Form Details Page 4. Snippet Details Page   We have already brought some of our most popular Marketo Sky innovations to our modern experience and ensured that all the capabilities in the classic experience are available in the modern experience. And the response to the modern experience has been positive till now.   As Marketo Engage gravitates towards redefining the way marketers conduct their daily activities with higher productivity, improved ease of use, and optimized workflows, we would like to transition the user experience completely to the modern experience in a phased manner. This announcement is the first of many we will broadcast in this community as Adobe continues to help marketers succeed.    Stay tuned for more exciting modern experience developments throughout Marketo Engage and help us with any feedback to improve your experience.

Hi All,   We are excited to announce that we have enabled a new Commenting Beta experience in your Preview environments. The experience is aimed at providing better performance and enabling the delivery of modern commenting features and functionalities. It is available for the issue object only for now and will be gradually enabled for other Workfront objects and locations.   The toggle is planned to be made available in production with 23.2 release, so we invite you to test the new experience and share your valuable feedback. There is an in app feedback button when you switch to the Beta experience.   Some of the long awaited feature enhancements are available with this experience: Real time updates Editing comments Removing people from the threads Seeing comments separately from the system updates We would also like to get your feedback on the usage of the following features that are located on the current and are not available in Beta commenting experience: Log Time Editing Custom form Updating task and issue status related data Condition Percent Complete Planned Completion Date We are considering changing the experience with these so would like to get your opinion. We would really appreciate if you could provide your feedback by filling out this 5 minute survey  or jumping on a 30 minute call where we could discuss the feedback or more specific use cases in more details.    Thank you in advance for your time and feedback!

Calling all Workfront Admins!   Do you have a strategy for HOW and WHAT you communicate to your end users about Workfront? Anything from letting them know about new functionality, about updates to workflows, new training, tips & tricks, etc.? If so, would you be open to a quick, 30-minute chat? I'm part of a team that creates programs that help customers better adopt and use Workfront, and my next big project is creating a set of communication templates to help Admins as they communicate with their users. (For anyone who has seen the Inherited Instance Checklist we recently launched, that was built 100% from feedback gleaned in interviews just like this!) You can see my availability and book time with me directly here. I'm hoping to talk to at least 10 Admins by the end of April to make sure I'm heading in the right direction.  Thanks so much to anyone willing to share their time and experience, I genuinely appreciate it (as do our future System Admins!). Drop a comment below if you have questions. Thank you! 

Help us determine the new look and feel of the new home/landing page experience. Sign up here:   Thank you all so much for signing up. We've received plenty of good feedback for now and will open more opportunities in the future as we near beta.

Dear Community, We are excited to announce that we have enabled the Form Designer Beta in the Preview environment, which is set to replace the current Workfront forms in the near future. To try out the new form designer, simply click on the "Try form designer Beta" button on any new or existing form. If you need to switch back to the current forms, the option is also available. The new Form Designer offers a number of improvements, including: Optimized form layout Improved canvas where you can view the actual structure of the form without having to switch to Preview mode first. Ability to copy fields  Soon-to-be-supported resizing for Descriptive text fields Offloaded form builder by moving field tracking and form/field sharing controls out of the forms. Please note that Skip/Display logic configuration is temporarily unavailable in the form designer but will be added shortly. All existing logic configurations will continue to function normally. We would appreciate it if you could take the time to try out the new form designer and share your thoughts with us using the Feedback button. Your input will help us improve the experience before we move from Beta to General Availability. Thank you! Lilit

Release 8.4.4 March 8, 2023   Security enhancement: To improve security, Tomcat has been updated from version 8.5.81 to 8.5.85.    Check out the details about other improvements and fixes in this latest Campaign v8 Release here: Release 8.4.4   If you have any questions or feedback related to this release then please feel free to reach out through the below comment section.

Hi folks,  Here's what's new in the latest Adobe Journey Optimizer product release for February 2023. For detailed update on New Capabilities, Improvements, and other changes, check here: Release Notes   February 2023 Release Notes New capabilities In-app channel (beta): You can now send personalized In-app messages to your app users within a campaign. Use Journey Optimizer to design notifications and customize the message layout, display, text, and buttons to create a seamless experience. Export Journey Optimizer Datasets to Cloud Storage Destinations (beta): You can now establish a live connection with cloud storage locations in order to export the content of your datasets. Available destinations are: Amazon S3 Cloud Storage, Azure Blob, Azure Data Lake Gen 2, Data Landing Zone, Google Cloud Storage, SFTP.   Please find the details and cautions around the beta features along with the improvements delivered in this release here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.

  We are excited to announce some important updates released to Dynamic Chat this month that we think you’ll find useful.   Roles and Permissions  Now manage access to your Dynamic Chat users with new roles and permissions functionality. Now you can create your own product profile and add different combinations of permissions to manage access to users.   Also from now on we can create the following 3 default product profiles with respective permissions: - Marketing Admin - Marketing user- Calendar Agent   Globalization of static content Most of you already know that you can create dialogues for non-English visitors, but we heard feedback from you that this serves the majority of the need but there is system-specific content that still shows up only in English.  we have implemented a language selection feature at the dialogue level and system-specific text will be automatically translated into the respective language for a  visitor.         Search in Stream Designer Managing long dialogue streams can be a challenging task. To make this process more streamlined, we have added a new search function that allows users to easily search for any text within a dialogue, and make quick edits as needed. Furthermore, our search feature is also designed to support keyboard shortcuts, such as search commands 'cmd+f' or 'ctrl+f'. With this enhanced functionality, users can more efficiently manage their dialogue streams and optimize their workflow.       Auto-populating Inferred data  Leads generated through the chatbot will be automatically synced with your Marketo Engage instance in near-real-time. In addition, inferred visitor data based on their IP will now be auto-populated into the appropriate inferred attributes, allowing for more efficient and accurate lead capture.     Goto any card from the Dialogue preview  Are you enjoying using Dialogue Preview? We are excited to share that the experience has been further enhanced. As you preview your dialogue, you can now easily identify and correct any errors by clicking on the corresponding icon within the response field. This new feature allows you to seamlessly navigate to the relevant card on your canvas, streamlining the editing process and improving overall efficiency.  

Details Adobe Experience Manager as a Cloud Service Release Overview Video 2023.1.0 This highlights of the latest features and innovations for the January 2023 release for Assets, Forms, Sites, and Cloud Foundation. Prerelease features: Sites: GraphQL Pagination, Sorting, & Hybrid Filtering Release features: Assets:Adobe Asset Link Update for CC IntegrationMy Workspace InnovationDownload Report Forms:Create Templates from Wizard-created FormsUse Core Components in Adaptive forms editorImproved Microsoft IntegrationsFront end pipeline support for Adaptive Forms Cloud Foundation:HIPAA-Ready with Enhanced SecurityRapid Development EnvironmentsCloud Manager: Updates Release Overview Video Seed Q&A Please use this thread to ask the question related to this release. See all the Previous Releases here and Current Release Notes here.

Hello! I'm Elissa, the UX/Product Researcher for Workfront. I'm trying to recruit customers who heavily use Requester licenses (which will soon be called "Contributor" licenses), because we specifically want to talk to requesters and learn how they manage their work today and how they use Workfront. So, if you use Requester licenses and would be willing to connect us to someone in your organization who actually requests work, we would be super appreciative! Here's a link to the study to sign up for a session if you know someone who's interested: Requester License Discovery  Please let me know if you have any questions or need me to open up additional time slots! @jessicashayanpm 

Release 8.4.3 January 27, 2023   Check out the details about the improvements and fixes in this latest Campaign v8 Release here: Release 8.4.3   Feel free to reach out for questions and feedback through the below comment section.

Hi everyone,  Here's what's new in the latest Adobe Journey Optimizer product release for January 2023. For detailed update on New Capabilities, Improvements, and other changes, check here: Release Notes   January 2023 Release New capabilities Data Hygiene: Adobe Experience Platform provides a suite of data hygiene capabilities that allow you to manage your stored data through programmatic deletions of consumer records and datasets. This capability is now available for Adobe Journey Optimizer. Email content templates: You can now create standalone content templates that can be leveraged across journeys and campaigns for quick reuse.   Find the improvements details and other detailed information here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.

The Design Studio Assets delivered in the New Experience as a part of Jan 2023 release are:   Snippet List View:   From Jan 2023 release, Marketo Customers would be able to get a glimpse of Marketo’s next generation experience for Snippet list view. Marketers will be able to discover Snippet list view with a brand new experience to enhance usability through uncluttered view as well as perform bulk actions on multiple snippet assets. A toggle switch placed at the bottom of the screen will help with the transition from old experience to the new experience and vice-versa in order to avoid losing context and help retain the changes. Users will be able to obtain a comprehensive view of all the snippets, perform quick actions and use filters to shortlist relevant snippets based on name, status and archival state.     Landing Page Template List View:   From Jan 2023 release, Marketo Customers would be able to get a glimpse of Marketo’s next generation experience for Landing page template list view. Marketers will be able to discover Landing page template list view with a brand new experience to enhance usability through uncluttered view as well as perform bulk actions on multiple Landing page template assets. A toggle switch placed at the bottom of the screen will help with the transition from old experience to the new experience and vice-versa in order to avoid losing context and help retain the changes. Users will be able to obtain a comprehensive view of all the Landing page templates, perform quick actions and use filters to shortlist relevant Landing page template based on name, status and archival state.     To the marketing practitioners out there, we hope this new Marketo Engage experience makes every day go faster and every goal feel closer. This is just one of the ways we’re investing in your success with the next generation of marketing automation software. In case you have any feedback for us, please feel free to reach out to me at ndalvi@adobe.com

Hi AEM community, Happy New Year! You're invited to share your thoughts on the AEM migration process, specifically on the use of Cloud Acceleration Manager and Cloud Manager. When you adopted AEM as a Cloud Service, did you migrate from another AEM instance? If so, I’d love to hear from you and get your feedback on some design ideas for Cloud Acceleration Manager. Please use the link below to pick a time that will work best with your schedule:Schedule your 60-minute sessionThis is a chance to give feedback on the migration process as well as weigh in on early prototypes for connecting Cloud Manager and Cloud Acceleration Manager.Forward to your coworkersThe link above is unique to you. To share with others on your team who were part of the AEM migration, or to share with consultants who have helped with your migration, send this link: https://experiencecloudpanel.adobe.com/c/r/cloud-acceleration-managerI look forward to speaking with you!Thanks,Ande Reisman  | UX Research |  Adobe | areisman@adobe.com   If you are unable to click the link above, please copy and paste the full URL below into your browser: https://experiencecloudpanel.adobe.com/c/atr/6BAU741orPQDO2AEuuPsZQ/5mGBbb4aMjgK6MvXHYwtNh

Hello Community!   I'm a UX designer with Workfront. I'd like some eyes on a flow that I am working on and would appreciate any/all feedback that you may have. The prototype should take about 10 minutes of your time: https://t.maze.co/135875982   This is a clickable prototype (no working code) so there may be some areas you click on that do nothing. Feel free to take note of these areas in the feedback section of this usability test (a test of the product, not of you).    If you have any questions after the test, please email me at edenwen@adobe.com in order to maintain the integrity of the test.    Thank you! Eden Wen

REVISED ARTICLE (6/17/2024) What’s changed? The good, the bad, and the ugly do differently. UPDATES:  This article has been updated with some new and revised information. Documentation links have been updated to new ON24 docs Background: ON24 has changed their integration with Marketo, and the native LaunchPoint integration is no longer an option for new accounts.  (Existing accounts can continue to use the legacy integration.)  The new method of integration is API calls, with custom objects. [In a conversation with the ON24 team, I learned that the new integration was the result of several drivers.  Customers wanted more data to be available in Marketo from the ON24 event.  The Launchpoint integration was convenient, but it greatly limited the data sharing. Custom objects, while not perfect, offered the ability to share more datapoints which are mentioned later in this article. They also mentioned that an integration kickoff call is available to clients, if needed.] This fundamentally changes the way you set-up the integration and associated programs.  You no longer bind the program to the event.  Event registrations are passed from ON24 to Marketo and each event is represented by a separate custom object record.  There are some things I like about it and some things that I don’t, but you can make up your own mind. Pitfalls ON24 has revised their document, which have been referenced in the article below.  For your convenience, here are some quick links: Setup instructions: When Using ON24 Registration Setup instructions: When Using Marketo Registration - Option 1 Setup instructions: When Using Marketo Registration - Option 2 There is a bit of a learning curve on how to design your programs, but there are some set-up details that can cause headaches and hair-loss.  (This article may help reduce both.) The integration is documented in the Marketo ON24 Connect Data Integration, but not everything is obvious.  Especially if you like to start with a Marketo registration form, then pass the registrant to ON24. How to avoid some basic problems. Options – at the end of the document, there are “options” that are very important. “Create New People” needs to be enabled if you ever want to use the ON24 registration page and have the new leads added to Marketo.  If not, you will only see registrations for “known” in persons in Marketo. “ON24 Registrants” needs to be set to sync registration activity to Marketo.  This includes registrations and participation data. “Backfill in Marketo” is your safety net if you found that you missed the above settings and have active programs running. ON24 Attendee[i] – is the name of the custom object (or whatever name you choose to give it) is where all the magic happens. Marketo programs must use the data in the custom object to add program members, change status, etc. This means that you need triggers for future activities and batch campaigns for data that has already been passed to Marketo.NOTE: You only need to create one custom object for your Marketo Engage instance, even if you have more than one ON24 account or add another account in the future. The Webhook –The 36-page instructions linked above make no mention of a webhook or how you pass a Marketo registration to ON24. Webhook information can be found in the Marketo to ON24 – Webinars article. (insert ethereal Aha! sound here) If you follow the instructions in both of these articles and don’t skip any sections, you should be OK. Avoid Old Habits The old ways of doing things are gone. Reset your brain. You don’t use the native LaunchPoint integration. You don’t pick the event partner or event in the program settings. You don’t build smart campaigns that trigger on program membership or status changes. You cannot use the {{member.webinar url}} token. (It will be NULL.) The New Way The new integration will require a little more set-up, but you can build most of this into a program template for easy replication.  I recommend creating the template with all of the Smart Campaign variations then you only need to configure/activate the ones that are needed for your event.  Before we get into the details, this diagram may help visualize the integration activities associated with the event. ON24-Marketo Program Flow Not every path in this flow may apply to your set-up, but these are considerations you may want to include in your program template design.  Some key things to note: The custom object record is only created by ON24 when a person is added to the event in the ON24 environment Registrations that originate in Marketo are only added to the ON24 event by the webhook Last minute registrations via the webhook from Marketo can be delayed if the systems are busy and these activities are queued.  (This can impact when the user join link is functional.) Registrations that originate in ON24 will be known to ON24 before they are shared with Marketo ON24 will only create a custom object for existing records in Marketo unless you configured ON24 to “Create New People” You can register people during the event.  The custom object will be created and updated. All registration activities, notifications, status changes, and follow-up actions must evaluate the custom object existence and field values. Reading the Tea Leaves (Custom Object) The key to all actions and controls is in the custom object.  There are several fields within it that are important to understand and use in your smart campaign build.  While there are many more fields that can be configured, these are the ones that are key to program membership and status.  Also, note that these field names are set-up when you create the custom object and may not have been added by your system administrator. Custom Object Field Value Required/Suggested Use eventid integer The presence of a custom object with the ON24 event ID indicates that the person is registered for that event. This is the key to identifying the custom object and associated fields below. [required] attendedlive Boolean Use this Y/N value to identify if a user attended the live event. You can use this to change the program status to "Attended". attendedarchive Boolean Use this Y/N value to identify if a user viewed the on-demand event. You can use this to change the program status to "Attended - OnDemand". cumulativeliveminutes integer Use the number of minutes value to identify how long the person participated in the live event. You may want to use a minimum threshold value to qualify a person for the smart campaign that changes the program status or issues program incentives. cumulativearchiveminutes integer Use the number of minutes value to identify how much of the recorded content the user viewed. You may want to use a minimum threshold value to qualify a person for the smart campaign that changes the program status or issues program incentives. Member Join Link & Event Tokens Since the join link is no longer added to the program, you cannot use the {{member.Webinar URL}} token.  Instead, you need to create the link with a combination of tokens. You will need to create a token for the event ID e.g. {{my.eventid}} and the event key e.g. {{my.key}} which you can get from the “Audience” link in ON24. You can find it by clicking the link at the top of the event which will open a box as shown below.  See the highlighted text for an example.  (Of course your values will be different.)     Once you have created the tokens, you will use them to “build” a join link with as follows with the tokens in bold for visual clarity: https://event.on24.com/wcc/r/{{my.eventid}}/{{my.key}}?mode=login&email={{lead.email address}} Create New Habits The new way requires a focus on the custom object records and changes to those records. At a minimum you will need the ON24 Event ID to identify relevant data for the program. Create a local token for the event ID   e.g. {{my.eventid}} Create a toke for the event key   e.g. {{my.key}} Remember that an event custom object is added only once, after that you will need to trigger on updates to the ON24 Attendeei custom object. Sometime triggers don't happen. (It's a fallen world.) This can occur if your instance is very busy and the trigger campaign is waiting for an extended period of time, and the campaign times-out without executing.  (If you happen to be monitoring the campaign, you can bump the priority of the waiting campaign in the Campaign Queue of the workspace.) It is more likely that you have other things to do and you didn't see the campaign waiting in the queue. All is not lost, you can create a smart campaign that uses the custom object filter with the same settings as the trigger, and run it as a batch process. Power Tip:  You may just want to create this as a safety net, and schedule it to run every day during the event period. This will sweep any missed activity into the program. You don't need to recreate everything, add a "Campaign is Requested" trigger to the main smart campaign and request it in the flow of the sweeping batch campaign. You must build the member join link with multiple tokens. Create a test event and program to gain some experience … then Test. Test. Test.   There is much more to learn and understand, which will come with practice.  Hopefully this article will get you off to a good start and avoid some frustrations and mistakes.     [i] ON24 Attendee is the suggested name for the custom object.  You can use something different but note that this is how this article refers to the custom object. I also recommend creating all of the fields, because you may need them some day and it will reduce the need for troubleshooting in the future.