Product Updates

  We are excited to announce some important updates released to Dynamic Chat this month that we think you’ll find useful.   Chat Transcript  As you may already know, all lead engagement with the chatbot is captured as an activity against the lead in Marketo Engage. Now you can see how the conversation went with the chatbot transcript. A new attribute "Chat Transcript" is added "Engaged with Dialogue" activity type which captures the URL of the conversation transcript.   Once you open the URL, you can see the conversation between the person and the chatbot.   You can view the conversations either in the chatbot window or in plain text format, along with dialogue and time details on the right.   Support Integer and float field types Now you can sync and capture Integer and float data type fields into Dynamic Chat from Marketo. In the map-to-response option, you can see the data types along with the field names. You can use these attributes to capture information like company revenue or employee size etc.   Updates to target URL logic  We have made the following updates to target URL in audience criteria tab of a dialogue: 1. Now target URL will support URL formats without the HTTP or HTTPS protocol  2. When you enter *.yourdomain.com it will not only consider all subdomain i.e https://blog.yourdomain.com , https://support.yourdomain.com but also work for both naked domains and domain with www prefix i.e https://yourdomain.com and https://www.yourdomain.com    

Release 7.3.2 - Build 9356 November 21, 2022   Find the detailed release information here: Latest Release   Compatibility updates Adobe Campaign is now compatible with PostgreSQL 14. Following the end of life of Microsoft Internet Explorer 11, the HTML rendering engine for dashboards in the client console is now using Edge Chromium. Improvements The Google BigQuery connector now fully supports boolean fields. You can now configure the IMS cookies validity duration in the Configuration for the redirection service section of the serverConf.xml file. This applies to the following cookies: uuid230, nllastdelid and AMCV_  The IP can now be hidden in the “/r/test” request by setting showSourceIP to false in the redirection node of the serverConf.xml file.  Deprecated features Social Marketing with Facebook is now deprecated. You can use Twitter integration to post on social media, or work with Adobe to create a custom channel. ACS Connector (Prime offering) is now deprecated. You can use Campaign export/import capabilities to extract and inject data in both products.   Check out the details about the compatibility updates, improvements, deprecated features, other changes and patches in this latest Campaign Classic V7 Release here: Release 7.3.2 - Build 9356   Feel free to reach out for questions and feedback through the below comment section.

Hi everyone,    I'm a UX designer at Workfront and I'm looking for a few volunteers to do a quick usability test. Here is the link! https://t.maze.co/125739974   If you have any questions after taking the usability test, please email me at edenwen@adobe.com.   Thank you in advance for your time, Eden

Release 8.4.2 October 28, 2022   Check out the details about the improvements and patches in this latest Campaign v8 Release here: Release 8.4.2   Feel free to reach out for questions and feedback through the below comment section.

Hi everyone,    I'm Eden, a UX designer for Workfront. If you have 30 minutes to spare and would like to provide feedback on our proposed designs for the tasks and requests widgets for the new Home experience, please sign up! I'll be limiting to the first 5 people to sign up for this round (if the link below works, you're part of the first 5 people).    https://calendly.com/edenwen/30min-1   Thank you!    

  We are excited to announce some important updates released to Dynamic Chat this month that we think you’ll find useful.   Support boolean field types Now you can sync and capture boolean data type fields into Dynamic Chat from Marketo. In the map-to-response option, you can see the data types along with the field names. When you select a boolean field type, you will see responses Yes or No are auto-populated and the same will be shown to the visitor through the chatbot.     Submit button for info capture card Customer feedback we received - "When entering data in the chatbot as an end user, it’s not clear you need to press “enter” to submit". Makes sense right? So we added submit button to info capture card   Dialogue used by list As you might already know you can retarget or run operational campaigns based on visitor engagement with dialogues using the new set of Dynamic Chat triggers and filters in Adobe Marketo Engage. If you have any such campaign running and suddenly someone in the team deletes a dialogue, the campaign will never trigger again. This happens no more! Now when you try to delete a dialogue, you will be automatically shown all the Programs or Staticlists or Smartlists where current dialogue is being used. You can directly click on the links provided to update the campaigns before deleting the dialogue.   Changed default meeting buffer to 30 minutes We have changed the default buffer between the two meeting slots from 60 minutes to 30 minutes. This means you will now be able to get more meetings booked and also provide more slot options to your customers.   Skip asking for information that you already know I think nobody likes to give the same information again and again! If you also think so, this feature is for you. In the Stream designer, on the info capture card now you will see an option to either skip or overwrite the value provided by the visitor. By selecting the Skip option, the chatbot will check if you already have the respective lead information and automatically skips to the next card.     Disconnected nodes in a dialogue All disconnected cards and streams on the stream designer will be automatically highlighted. 😃   Hope you are enjoying using Dynamic Chat, if you have any feedback please write to us dynamicchat @ adobe .com   

We have a new release for the Adobe Journey Optimizer product for October 2022. For detailed update on New Capabilities, Improvements, and other changes, check here: Release Notes October 2022 Release Improvements The Force reentrance on recurrence option has been added in recurring read segment schedule parameters. A message was added to the user interface to warn that subdomain, landing page subdomain, PTR record and IP pool configurations are common to all sandboxes and thus any modification to one of these configurations will also impact the production sandboxes. The steps to upload the suppression list as a CSV file from the user interface have been modified.  You can now archive completed and stopped campaigns.  Find the detailed release information here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.

  Register Here!!    Date & Time: Tuesday, November 1, 2022 | 12:00 - 12:45pm ET    As part of Cisco’s mission to deliver best-in-class experiences, they want to ensure the content on cisco.com is relevant and contextual for their various audiences. Surfacing the right content to their users at the right time can help increase conversion at the correct stage of the buying cycle. In order to achieve this, Cisco required a solution that tailored access to certain content and experiences based on access levels or profile attributes. It was also imperative that they could drive this sort of personalization directly inside of AEM to set up and scale these activities more efficiently. Join us to learn more about how Cisco is using AEM to deliver personalized experiences to its consumers.Key takeaways: Building and defining audience segments with AEM ContextHub Creating and managing content variations for use in targeting activities Best practices for using AEM Contexthub to preview and deliver personalized experiences

Hi Everyone, Exciting news! We have a new UX team at Workfront dedicated to improving the connection of the platform to itself, and I'm helping with the team's first initiative. We are interested in talking to people in marketing organizations about the way you hand work from one person to another during a campaign. At Workfront we feel like we understand what our customers need once they're in each area of our product, but we do not feel as though we really understand how the handoffs happen. If you're interested in speaking to me and the new UX Platform Architect, Dan, please sign up using this link: https://calendly.com/wf-product-and-design-research/marketing-work-orchestrationPlease note that we may need to schedule a follow-up session depending on how much we get through in your first sign-up. Additionally, if you know of any other team members within your marketing organization who you think would be great for us to speak to, please let us know! Thanks, Elissa 

Hi all,   I hope you are well! My name is Susan Aziz part of the Adoption & Retention team, building programs to make sure customers are successful using AEM. I am looking to interview customers who use Cloud Manager. During these interviews, I am hoping to learn more about customers’ onboarding challenges and their ideal onboarding experience to ultimately help influence the future of Adobe Experience Manager email and in-product programs.   If you are interested feel free to sign up using my Calendly link.   What to expect during the 30-minute meeting: Discussion around customers’ onboarding journey (challenges, successes, etc.) Identify potential gaps in the content that currently exists and identify net new content opportunities with customers.  Looking forward to hearing from you all!   All the best, Susan Aziz

Hi Everyone, Exciting news! We have a new UX team at Workfront dedicated to improving the connection of the platform to itself, and I'm helping with the team's first initiative. We are interested in talking to people in marketing organizations about the way you hand work from one person to another during a campaign. At Workfront we feel like we understand what our customers need once they're in each area of our product, but we do not feel as though we really understand how the handoffs happen. If you're interested in speaking to me and the new UX Platform Architect, Dan, please sign up using this link: https://calendly.com/wf-product-and-design-research/marketing-work-orchestrationPlease note that we may need to schedule a follow-up session depending on how much we get through in your first sign-up. Additionally, if you know of any other team members within your marketing organization who you think would be great for us to speak to, please let us know! Thanks, Elissa 

Hi All! You all are invited to share your feedback on the current Adobe Workfront release process.  In this 10 min survey, we are looking to understand how your organization prepares for the new capabilities being released, and what would be the ideal cadence for Workfront releases for your company. Your participation in this survey will help us make our releases better for your organization.  If you’re interested, please use this link to start the survey.    Thank you in advance for your feedback! Josh Boston - Adobe Workfront Program Management

Adobe Workfront Mobile team is working on bringing Agile Boards' functionalities into our mobile application. We would really appreciate getting your early feedback on our ongoing prototypes. The testing should take about 10-15 minutes. If you're interested, please use this link to start testing!   Thank you.Anna Balyan,Sr. UX Designer, Adobe Workfront.   #mobile

Hello Everyone,  Here's what's new in the latest Adobe Journey Optimizer product release for September 2022. For detailed update on New Capabilities, Improvements, and other changes, check here: Release Notes   September 2022 Release New capabilities Dynamic content & new conditional rule builder: You can now create dynamic content to adapt the content of your messages based on conditional rules. API-triggered campaigns: In addition to existing scheduled campaigns, you can now create API-triggered campaigns in Journey Optimizer and invoke them from an external system using APIs. Data Access Control: Through attribute-based access control, administrators can control access to specific objects based on certain attributes. These attributes can be metadata added to an object, such as labels. Starting this release, administrators can also define user roles that have access to only specific fields and/or objects, and data that correspond to those fields and/or objects. Data Governance and Privacy: With its Data Usage Labelling and Enforcement (DULE) governance framework, Journey Optimizer can now leverage Adobe Experience Platform governance policies to prevent sensitive fields from being exported to third-party systems through custom actions.  Automated Consent Enforcement (Consent Policies): Adobe Experience Platform allows you to easily adopt and enforce marketing policies to respect the consent preferences of your customers. Consent policies are defined in Adobe Experience Platform. In Journey Optimizer, you can apply these consent policies to your custom actions.  Permission Management: Journey Optimizer supports defining user roles and access policies to manage permissions for features and objects. Alerting and Monitoring: As a Journey Optimizer user, you can now access system alerts through the user interface to get notified when journeys don't work as expected.   Find the detailed release information here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.

Release 8.4.1 September 30, 2022   Find the detailed release information here: Latest Release   What’s new? Adobe Campaign integration with Adobe Experience Platform: New destination and source connectors are now available to allow seamless integration between Adobe Campaign and Adobe Experience Platform Twitter channel availability: Twitter social channel is now available with Campaign v8, where you can send messages on Twitter and collect new contacts   Check out details about the new capabilities, security enhancements, compatibility updates, improvements and patches in this latest Campaign v8 Release here: Release 8.4.1   Feel free to reach out for questions and feedback through the below comment section.

The System Admin Maintenance Dashboard is the new release of the Workfront Cleanup Dashboard and it’s now available in Blueprints. It is purpose-built to optimize one of the Adobe Workfront System Administrators’ necessary but tedious jobs: cleaning up.     A few things to note:   The reports on the dashboard have been built to support the needs of a wide audience and it’s likely that you will need to change report settings and configuration to better meet your organization’s specific needs. This is especially the case when it comes to filtering on status or date/time. In some cases, where you’d expect to see a status-based filter, we may have omitted them entirely.   You may not need all the reports in your environment, so feel free to remove them.  Finally, we recommend making copies of these reports before editing in case you want to go back to the original report.    Learn how to install this dashboard from Blueprints    Reports Included in the System Admin Maintenance Dashboard:    Projects in Portfolios by Status   Summary: Display the projects within each portfolio and their statuses, grouped by portfolio and those statuses. We suggest deactivating portfolios that have no projects in statuses equating with planning or current.  Projects in Programs by Status   Summary: Display the projects within each program and their statuses, grouped by program and those statuses. We suggest deactivating programs that have no projects in statuses equating with planning or current.  Project Audit   Summary: This report should highlight missing attributes on templates that enable a PM to create projects faster. Attributes such as - Custom Form(s), Resource Pool, Resource Manager(s), Milestone Path, etc.  Projects 100% Complete but NOT in Complete Status   Summary: Identify projects that should potentially be marked complete and are not. To help ensure users are not distracted by excess work data on their dashboards, old projects should be completed or deleted.  Number of Projects by Template   Summary: This can be useful to determine projects with no template or templates with low usage that could potentially be deleted or archived.  Projects in the “No Value” column were created without using a template which may present a governance problem.  Note that this report only captures the first template applied.  Projects 0% Complete - Not Updated in 3 Months   Summary: Identify projects that should potentially be completed or canceled and are not. To help ensure users are not distracted by excess work data on their dashboards, old projects should be completed, deleted, or canceled.  Projects in Planning Status - Not Updated in One Year   Summary: Identify projects in a planning status that may be abandoned. To help ensure users are not distracted by excess work data on their dashboards, old projects should be completed, deleted, or canceled.  Any Active Project Custom Forms No Longer In Use   Summary: The action needed for this report is to review the list and determine if each project custom form should be deactivated.   Search Projects Associated with Custom Forms   Summary: Display how many projects have been created, grouped by their Custom Form. This can be useful to determine projects with no custom forms or forms with low usage that could potentially be deleted or archived.  Note:  Projects can have multiple custom forms attached.  Groupings will be based on the first custom form attached to the project.  Template Audit   Summary: This report should highlight missing attributes on templates that enable a PM to create templates faster. Attributes such as - Custom Form(s), Schedule, Resource Pool, Resource Manager(s), Document Folder Structure, Milestone Path, Project Approvals, etc.  Request Queue Issues by Queue Topic   Summary: Displays how many issues / requests have been created in the system to date, grouped by their Queue Topic. This can be useful to determine old / unused queue topics that may need to be cleaned up / removed.  Abandoned Request Queues  Summary: This report shows requests queues that have not received requests in the last 6 months.   Overdue Tasks not Updated in 1+ Weeks   Summary: Identify tasks that should be marked complete and are not. To help ensure users are not distracted by excess work data on their dashboards, old tasks should be completed or deleted.  Feel free to add a filter for Portfolio, Group, or Company to narrow results.  Usage of Task Constraints   Summary: This will give a sense of how schedulers are using Task Constraints.  Unregistered Users (Have Not Logged In)   Summary: This report can be used to identify users that can potentially be deactivated in the system.  Active User Audit   Summary: This report should highlight missing attributes on User Profiles.  Users & Associated Layout Templates   Summary: This report highlights users that do not have a Layout Template, as well as Layout Templates that may be incorrectly assigned based on the user's license type, role, home group, or home team.  Note: Some Layout Templates may be applied using Roles, Groups, Teams, or Companies rather than assigned directly to users.  Pending Document Approvals by Request Date   Summary: This report will find all Document Approvals that are pending an approval. This report can be used to delete approvals no longer needed. Additionally it may reveal an overall problem with the approval process.   Outstanding Proof Approvals Older Than Three Months   Summary: A list report of pending task approvals.   Unused Custom Fields Report – For System Admin Use Only  Summary: This report shows which custom fields are not being used in any Custom Forms and could potentially be deleted. 

Thank you all who allocated time to take the survey posted below. Since we didn't have a clear winner as a result of the first survey, we would like to do a second round of with only 2 versions. We have also considered the feedback you have provided about the survey itself. We would really appreciate if you pass this survey as well.    ***Earlier post*** We are currently making some changes on how we display system updates in Workfront update stream and we would really like to get your feedback on some of the UI changes we consider doing. In this 3 minute survey you will see slightly differing versions of UI for the system updates (activity) and will need to choose the one you think is the best.   Thank you in advance for your time!   Anna Asatryan, Product Manager, Adobe Workfront.

Release 22.3 - Fall/Winter 2022 Check out the Security upgrades, Improvements, and Fixes that are part of this release here: Release 22.3 - Fall/Winter 2022 Security update This release comes with Apache Tomcat security upgrade.  Fixes Issue with scheduled reports Issue on the Delivery indicators in the Delivery dashboard  Issue which prevented custom resources extension with ACS Connector  Publication process for Privacy requests responses Detailed information about this release is available in the Release Notes   If you have any further questions, please feel free to post them in the below comment section.

Hi all!   My name is Eden Wen and I'm a UX designer working on Workfront Home. I'm looking for feedback on the usability of certain features of my design and would greatly appreciate any you may have to offer!   This usability test is a snapshot of future Workfront Home, which includes multiple widgets on a single screen, admin configured and user customized. This test will only focus on one of these widgets, and only one aspect of this widget. (If you would like to see more, please set up a 30 minute call with me at the end of the test.) https://t.maze.co/110109497   Please reach out if you run into any trouble. Thank you for your time!

Details Adobe Experience Manager as a Cloud Service Release Overview Video 2022.8.0. This highlights of the latest features and innovations for the August 2022 release for Forms, Sites, and Cloud Foundation. Prerelease features:Forms: Select/De-select Wizard Fields Support for Static Form Templates in Wizard UI  Launch Wizard from Embed Form Component Adaptive Forms Enhancements Sites: View Language Copies of Content FragmentsCloud Manager Updates: Improved resiliency, Project Archetype 37 Release Overview Video Seed Q&A Please use this thread to ask the question related to this release. See all the Previous Releases here and Current Release Notes here.

Details Adobe Experience Manager as a Cloud Service Release Overview Video 2022.7.0. This highlights of the latest features and innovations for the July 2022 release for Assets, Assets Essentials, Sites, Forms and Cloud Foundation.   Assets: Asset Essentials: Reporting Forms: Scribble Signature Keyboard Input Support Sites: Experience Cloud Setup Automation CIF – WKND Adventure Demo Site CIF – Support for Magento 2.4.4 CIF – Enhancements to Core Components CIF – Product Enrichment for AEM Pages Modernization of SPA Editor React SDK Web-optimized Image Delivery Cloud Foundation: Unified Shell Support (prerelease) Bulk Channel Assignment Release Overview Video Seed Q&A Please use this thread to ask the question related to this release. See all the Previous Releases here and Current Release Notes here.

Hi AEM Users, Adobe is reaching out to their valuable customers/partners to share candid feedback on the AEM headless.We need to leverage it to improve our product. Please fill out this survey (just 5mins) as that would help us ameliorate our product. Direct Link for the Survey: https://adobeio.typeform.com/headlessCMS  Please do share this survey with your Organizations and Peers to get more submissions.Much appreciate your assistance in the advance. -Kautuk

Hi Everyone, I'm Elissa, a Senior UX Researcher for Adobe Workfront! On behalf of Workfront Research, Design, and Product Management, I can confidently say we LOVE to engage with our customers at every stage of the product development lifecycle. In order to make sure we're not over-engaging with you and that we contact you for the right research opportunities, please be sure to sign up for Adobe's Customer Feedback Panel if you haven't already! Sign up here: Experience Cloud Customer Feedback Panel  

Release 7.3.1 - Build 9352 July 1, 2022   Find the detailed release information here: Latest Release   Here's what's new in the latest release of Campaign Classic v7: Time Sensitive notifications: With iOS 15, Apple added a notion of sensitive notification that gives control to the app developer to bypass Focus mode when a notification is considered as sensitive and then needs to reach the user in real-time.  Compatibility updates: Adobe Campaign SDK now supports Android 12 and iOS 15 for Push Notifications Adobe Campaign is now compatible with MySQL 8 Adobe Campaign is now compatible with Windows 11 Adobe Campaign is now compatible with Debian 11 Refer to the Campaign Compatibility matrix for further details.   Check out the details about the new capabilities, compatibility updates, improvements and patches in this latest Campaign Classic V7 Release here: Release 7.3.1 - Build 9352   Feel free to reach out for questions and feedback through the below comment section.

Details This video highlights of the latest features and innovations for Assets, Assets Essentials, Sites, Commerce Integration Framework, Forms, and Cloud Manager. Prerelease Features Include: AEM Assets: Sourcing AEM Sites: Cloud-native & Web-optimized Image Delivery AEM Sites: Support Content Models in Sub-configs AEM Sites: Personalization Workflow Enhancements   Release Features include: AEM Assets: Native integration with Adobe Workfront AEM Assets Essentials: Smart Collections Notifications Reporting Table of Contents Core Component AEM Forms: Workflow Enhancements FDM/Schema Support AEM Sites: GraphiQL Enhancements Commerce Integration Framework Add-on Cloud Manager: Cloud Manager: Self Service and Support Cloud Acceleration Manager Content Transfer Tool Release Overview Video Seed Q&A Please use this thread to ask the question related to this release. See all the Previous Releases here and Current Release Notes here.