Campaign Classic v7 & Campaign v8

Dear Adobe Campaign Community, Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign. That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for September 2025, designed to help you resolve common challenges swiftly and effectively. Our Top KCS Articles are your shortcut to: Quickly identifying and resolving recurring issues. Accessing expert insights and best practices for Adobe Campaign. Streamlining your troubleshooting process for maximum productivity. Empowering yourself with the knowledge to tackle any campaign-related problem head-on. Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you? Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign. Start supercharging your problem-solving skills today by exploring our Top

Hi,I am working in Adobe Campaign Classic and want to calculate a new field in an Enrichment activity using JavaScript (Initialization script), and then use this field in later workflow activities (such as Query, Split, or Export).Specifically, I want to calculate the maximum value from a set of fields, using some logic, and store the result as a new field (for example, maxScore). I tried setting the value in the Initialization script like this:targetData.maxScore = Math.max( (targetData.Real_Score_Personbil >= targetData.phs ? -1.0 : targetData.Real_Score_Personbil), (targetData.Real_Score_Pension >= targetData.phs ? -1.0 : targetData.Real_Score_Pension), (targetData.Real_Score_Sjukvard >= targetData.phs ? -1.0 : targetData.Real_Score_Sjukvard), (targetData.Real_Score_Olycksfall >= targetData.phs ? -1.0 : targetData.Real_Score_Olycksfall), (targetData.Real_Score_OvrigaFordon>= targetData.phs ? -1.0 : targetData.Real_Score_OvrigaFordon), (targetData.Real_Score_Liv &

Hello all,  in a workflow I need to use Data extraction activity and then attach the file extracted in Data extraction activity to Alert activty and send email notification......please help me how can i achieve this.............. @_manoj_kumar_@parthasarathy 

Hi @parthasarathy Kindly help me to understand below points in the Adobe campaign classic List activity, I tried refering document, but not able to understand. 1. In Save type:i. What does “Create or use a list with its own table” mean?If I check this option, the list type saved is List.If I uncheck this option, the list type saved is Group.What difference does this make? 2. In Database used for storing the list table, there are below options:i. Adobe Campaign databaseii. Database of targeting dimensionsiii. Share with ACS Kindly help me to understand the above points. 

Hello Adobe TeamGreetings! We are currently evaluating solutions for an upcoming project where our client has expressed interest in leveraging Adobe Campaign extensively, in combination with Adobe Experience Manager (AEM).Before proceeding with our proposal, we would like to explore the tools hands-on to better understand their capabilities, integration possibilities, and fitment for the client’s requirements.Could you kindly guide us on the availability of a trial version/demo environment for AEM and Adobe Campaign? If available, please share the next steps for enabling access.Looking forward to your guidance.

Hi Adobe team,I am unable to view the data, after right clicking on transition and clicking on display the target in Adobe campaign classic.Kindly guide me to resolve above problem as I tried clearing the cache as well as creating a new workflow, but the issue is not solved.

Hi @parthasarathy Kindly help me understand the following points related to union activities in Adobe Campaign Classic:1. Should the targeting dimensions be the same for all three reconciliation options, or just the keys only?2. What does the option “Use common additional data only” mean when it is selected? 

 Hi All, I need code or workflow reference  ab test for determining winner on 2 differenet segments in single workflow please help @parthasarathy @akshayanand    

Hi all, As per a campaign technote posted here: https://experienceleague.adobe.com/docs/campaign/technotes-ac/tn-new/ims-migration.html there are some steps mentioned how we should migrate our technical operators (ones using native authentication, such as webapp, messagecenter, etc.) to the Adobe admin console since the native username/password based authentication will no longer work from build 8.6 onwards. We are preparing for it while we are on build 8.5.2.The technote mentions that we need to create a project in the adobe developer console, and then use the technical account access token generated as a result in the "Authorization" header of any API request we wish to make towards campaign using a technical operator. https://experienceleague.adobe.com/docs/campaign/technotes-ac/tn-new/ims-migration.html?lang=en#ims-migration-step-8I am following the steps that are necessary, but get the error "Non impersonation Login is not allowed on this instance."If I do not

Hi All, i have field in schema named as UtCode it contains some string value uniquely for each recipient now i need to pass these values as value of delivery code for any delivery they are reciving , how i can implement this in ACC.

Hello Everyone,  I am trying to configure A/B testing for multiple deliveries within a single workflow. Currently, the method mentioned in the official documentation works for identifying a single delivery winner based on my workflow ID. However, I want to determine the winner for each individual delivery within the same workflow.Could anyone help me with this?Thank you! Regards,Sujith kumar

Hi Team,I am trying to implant the js and html files created for Chat bot within the web application.The chat bot is working fine when opened using browser.It includes the following files 1.index.html2.chat.css3.home.css4.chat.js - includes the function of buttons5.responces.js- includes the functionalities added to get  responses.Can you kindly guide me where and in which activity should I have to put the above codes in web application.

Hi All, as part of urgent requirement, I need to create 1 Monitoring workflow-Monitoring workflow to send daily delivery count in adobe campaign classic Can anyone please help me on thiswhat all activities I should use @parthas @ParthaSarathy   

Hello all, I need to create some can anyone please suggest some example on the samewhat kind of monitoring workflows, we use generally on all project

Hello community, Within a workflow, we need to extract a list of all workflows that have a query node that have a query node targeting a table called ‘CEP’ in an output so that I can use it downstream of the workflow. Do you have any idea how this can be done? Thanks

Testing AI Assistant in Campaign v8: what works, what doesn’t.. Here’s what I found so far:   For images, it’s ok, but I still prefer generating them with Firefly separately and then inserting them on the email. For copy, the results look encouraging, though I see opportunities to refine further.   I’d love to hear from the community:   Are the emails it generates truly optimized, or do you still need a design resource? How well does the copy align with brand standards, tone, and quality? For visuals, do you rely on brand assets, or is the AI good enough out of the box? What’s been your experience? Share your thoughts! 👇    And don't forget a lot depends on how you build your prompt.

Hello,We have detected that, in some active campaigns in Adobe Campaign, the “end date” is automatically changed to 5 days after the “start date,” despite different “end dates” being specified.We have two campaigns:First one is being configured with start date=01/01/2020 and end date=06/01/2029, and changed its end date to 06/01/2020 (5 days after the start date)The same thing happened in another campaign. In this case: start date = 07/11/2022, end date = 31/12/2025, the end date was changed to 12/11/2025 (again, 5 days after the “start date”).This behavior hinders the proper execution of campaigns, since, at the user's request, we have configured a “typology rule” that only allows campaigns to be executed if the execution date is between the “start date” and the “end date.”Thanks in advance!Mostrar menos

Migrating from Adobe Campaign v7 (or earlier) to v8, or even jumping to AJO, and sometimes feels like a raffle. You prepare everything… but you’re never 100% sure how smooth it will be.   From what I’ve seen, many customers forget some of the big advantages with v8:-It’s available as a Managed Cloud Service.-It runs on a hybrid architecture.-It introduces full federated data access, a game-changer for working with data at scale.   And yet, the hardest parts aren’t always technical: Data foundations → if your model isn’t clear and audiences aren’t stitched, migrations get messy. Organizational alignment → setup is easy; getting approvals from different teams and buy-in is not. Mindset shift → v8 and AJO bring new interfaces, new workflows, and the challenge of true adoption. Some solutions, that I've seen that work well: Define a clear roadmap. Prioritize countries or business units to phase rollouts and keep it going. Don't forget to test, test, test to avoid unexpected su

Hi,We want to send 2 different surveys to 2 identical groups.Each one should consist of 3 different age groups - each age group should be 1/3 of the total age groups.Also, each group should consist of 3 service cabins: economy (60% of the records), premium (20% of the total records) and business (20% of the total records).Is that something I can create in adobe campaign? do I need to use the split option and define the conditions of the sampling?

HI Community, I have a csv file that contains unique coupon codes, within a campaign I have to assign a unique code as per the customer.can anyone please let me know how can I achieve it using enrichment  

Hi Team,I’ve been trying to capture and export waterfall counts at different stages of my workflow in Adobe Campaign v8. For example:After the Query activity, the count is 100 records.After the Exclusion activity, it reduces to 75.After the Delivery activity, it becomes 50.I want to export these counts within the same workflow for tracking and reporting purposes.I attempted using the WorkflowTask and Workflow schemas, but unfortunately, it didn’t work as expected in v8. Could anyone guide me on how to achieve this logic effectively?  @parthasarathy  @jyoti_yadav @rch_ @sushanttrimukhed @parvesh_parmar @davidkangni @ccg1706 

We are encountering a persistent problem after our recent Adobe Campaign upgrade and would like to seek advice from anyone who has seen this before. Our current lency version [7.3.3- 9350] is working without any issue. when we try to upgrade new console version to7.4.2, the error occurred:  Error attached below: Console get IN-150012 error when to connect Adobe nlserver with URL What We Tried TodayUpgraded niserver to 7.4.2 build 9391 → both httpd and niserver started successfully, but the 400 Bad Request error persisted when connecting from the client console to nlserver.Reverted back to 7.3.3 build 9535 with IMS patch (7.3.3 IMS build) → the same 400 error continued when connecting from client console.Curl tests: From an internal server, hitting /xtk and /nl endpoints via DNS over HTTPS → all returned 200 OK. Note: We have no network level change from both level 7 and level 4 Notes on IMS Server-to-Server AuthenticationWe confirmed that server-to-server

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Hello community, We working with push channels, including links as follows: We have included the following function in a push delivery in the ‘Application variables’ option for a key with an open value: <% if ( targetData.IDIOMA == “01” || targetData.IDIOMA == “1”) { %>openURL/https://xxxx<% } else if ( targetData.IDIOMA == “13” ) { %>openURL/https://xxxx<%} else {%>openURL/https://xxxx<%}%> We want to know who opens these links. How can we activate the tracking functionality for this case? We have not found anything for this case in the Adobe documentation. Thanks

Hi, I came across in a previous thread that when we declare an instance variable in a workflow and execute the workflow, those values get stored in the variables section of the workflow properties. But why is that and what purpose does it serve?