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Adobe Marketo Engage

Adobe Marketo Engage

Welcome to the Adobe Marketo Engage Community! Connect with peers to ask questions, share best practices, explore release updates, and contribute ideas that shape the future of Marketo.

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SanfordWhitemanLevel 10

Adobe Marketo Engage

Managing form dropdown options at the LP level

This post is an experiment: can a cool technical hack be communicated without extra prose... that is, can I shut up for once? If it doesn’t make sense, ask in the comments! 😉   In Form Editor, just add the field with type Select — options don’t need to be listed there.   <!DOCTYPE html> <html> <head> <meta charset="utf-8"> <meta class="mktoString" mktoName="Job Title Option" id="Title-0" default="Select...|"> <meta class="mktoString" mktoName="Job Title Option" id="Title-1" default="Choice 1"> <meta class="mktoString" mktoName="Job Title Option" id="Title-2" default="Choice 2"> <meta class="mktoString" mktoName="Job Title Option" id="Title-3" default="Choice 3"> <meta class="mktoString" mktoName="Job Title Option" id="Title-4" default=""> <meta class="mktoString" mktoName="Job Title Option" id="Title-5" default=""> <title>Test Page</title> </head> <

35348

3 years ago

Shane_Rourke2Level 4

Adobe Marketo Engage

Email Nurture Visual

Hello,    Are there any email nurture visuals out there that folks would be willing to share?    I am looking to share a visual with stakeholders outside of Marketing Ops via flowchart, ppt, etc that helps show nurture flow, audience management via Lytics audiences, and nurture controller.    My visual will include the following which is in chronological order but the lead can enter at any stage depending on their behavior.    Brand nurture x1 Multiple Journeys x3  Sales Plays x 8  Sublevel Solutions x12

6280

3 years ago

Vinay_KumarCommunity Advisor

Adobe Marketo Engage

Time Frame Filter for TAM ReportsNew

Say, I want to filter the high performing Named Accounts in the past month or in the last week, but this is tough to achieve in TAM.  I believe there should be a Time Frame filter to identify the accounts in a specific date range. Please refer to the screenshot:      

5540

3 years ago

AshutoshRa2Level 2

Adobe Marketo Engage

Deleting the reference of a segment from smart list of email program

Hi,   I am trying to delete a segment that we won't be using, I understand that you have to look at the used by tab and delete the reference of the segment from the email content(remove dynamic content based on the segment), Smart lists, smart list of email programs.Recently Marketo blocked changes in the smart list of an email program once it is approved/sent. So I am unable to remove the reference of the segment from the smart list of these email programs.   I couldn't find any way around in the community for this, Is there any other way, except to delete the whole email program?Thanks!Ash

18231

3 years ago

RathiRLevel 2

Adobe Marketo Engage

Multiple checkbox selection - Emails should send according to the Value

Hi,   In form I created four checkbox values in same field name. User should select one or more than one.please refer the below image, For example : If User select, Webinar 1 and Webinar 3 - then the confirmation emails of Webinar 1 and 3 should send to the User. We have 4 different confirmation email having. Based on the checkbox value, confirmation email will send Like the above flow, is there any option in campaign ?please help with the issue.

14221

3 years ago

evanmaguireLevel 1

Adobe Marketo Engage

Open and Click rate performance of a list subset.

I'm trying to see the open and click rates within a subset of the recipients of an email send.   I can see the open and CTR of the full email, but if I want to see the performance of a subset of the audience I'm not finding a way to do so.    For example, if I send an email to a whole USA audience, but want to just see how it performed with my audience in Virginia, the smartlist function in the email insights doesn't seem to allow for adjustment.   Any help would be appreciated.   

10351

3 years ago

KhyraLevel 3

Adobe Marketo Engage

Static from/reply-to sender address

I'm trying to put my Marketo from/reply-to sender address on a type of allow-list so that when emails deployed from Marketo to Outlook recipients do not have a BULK/MARKETING disclaimer. I was advised that in order to do so, the Marketo from/reply-to has to be static.   I've removed all token elements from my Marketo from/reply-to sender address in question, and it is still not static.... anyone have any idea what other change I can look into to make it static? I'd also like to mention that I'm on a shared IP in case that plays into anything.   Thank you!

29072

3 years ago

nik-2Level 2

Adobe Marketo Engage

SFDC Custom Object not available for Email Script Token

Hi All,   We are syncing to and SFDC custom object that is linked to the Lead Object (1st level). When we try to create an email script token, the custom object is not available on the right field selection window. We tried resyncing the schema and disabling and reenabling the SFDC sync and it is still not available. I have confirmed that the SFDC Marketo integration user has full access to the object and fields in SFDC.  

AnastasiaTLevel 2

Hi all  I want to create a custom field that will contain a formula that will read the email address of the record and capture the email email domain. Is this possible? Can someone share a formula that works? Thanks in advance Anastasia

22962

3 years ago

katch_bdoLevel 1

Adobe Marketo Engage

Using Advanced filters in Smart Lists in Engagement Programmes?

Hi everyone,   I want to set up a transition rule in an Engagement Program that 'skips' a stream if a lead visits certain webpages on our website. The Engagement Program consists of three streams with content.   I already have a trigger set up that moves leads from Stream 1 to 2, and Stream 2 to 3 when they click a certain link in an email, but I also want to move the leads from Stream 1 to Stream 3 if they visit a webpage that corresponds to a link in one of the emails that they havent yet received in Stream 2. I want to use the Advanced Filters option in the Smart List in order to set this up, but it seems like I don't have that option in an Engagement Program.    Any suggestions on how I can set this up?   Thanks!  

12561

3 years ago

EricaDo4Level 3

Adobe Marketo Engage

How fast IS Real-Time Personalization (RTP)

How fast can content be personalized for users on our site if we're using the Real-Time Personaliztion product (RTP)?The definition for a Segment, per the ?/help icon in the Segments screen: A collection of web visitors that meet the user defined criteria Learn moreUnder the individual segments that are created, when Matches > 0 you can view the "visitors" that qualify for the segment --> (matched visitors). There's a note on the Visitors page that reads, "Note: Visitor data updated within 24-48 hours"Does this mean that it can take up to 48hours for a visitor to our website to appear in a Segment for RTP? Thus, up to 48hours for a RTP campaign to be shown to that visitor.Example:A user visits our website and creates a profile.Said profile data is immediately available in our Marketo database.That user may not immediately appear in a Segment, as a visitor, that they qualify for, for up to 48hours? They may appear in that segment immediately, 5 min, 9 hours....up to 48 hours???TH

TridevLevel 2

Hi!I was wondering if there was any way to extract custom activity's fields and add it to an email template. Just like we have for leads -> {{lead.First}}. Is there any way to do the same for custom activities fields?

30082

3 years ago

Noam13Level 2

Adobe Marketo Engage

List upload - fixing wrong values in bulk?

Hi all, Hope to find a solution with the help of the experts here 🙂 I'm looking for a tool that can help with the following issue:   I'm getting a list of new leads from my marketing managers to upload to Marketo, the list wasn't created via a Marketo form so the values I have in the CSV file are not matching the values I have in Marketo for these fields, for example - the "Country" field might come with a value "Korea", while the value for "Korea" in Marketo is "South Korea" - this prevents the lead from being uploaded obviously    This issue might occur on other fields like "state" that might be wrong, or an email address that has redundant characters - I'm looking for a tool or an excel formula that can help me either:1. Indicate all errors in the file for a manual adjustment2. or even better - can identify and automatically replace the wrong values with the correct ones so from there I can simply take the list to Marketo and upload itHow do you guys manage wi

33721

3 years ago

Milena_VolkovaLevel 3

Adobe Marketo Engage

"Email invalid" yet "email delivered"

I have records that have both "bounced" (with the message "550 [internal] [oob] The recipient is invalid", which I thought to be hard-bounced) and "delivered", within minutes.    I am reading this post: https://nation.marketo.com/t5/knowledgebase/email-bounces-with-error-quot-550-internal-oob-the-recip... it appears that those bounces and the related messages are not very reliable after all. I ran one of the email addresses from my "hard bounced" list through https://www.verifyemailaddress.org/email-validation and it seems to be valid. However, I can't check every single email one by one, and because it's marked as "email invalid" in my instance, I can't communicate with this person by email anyway. Should I still delete this record or mark it "no longer at the company", even though the email might be valid and therefore the person is still at that company?   Can someone please recommend best practices for what needs to be done for hard bounces? Thank

23891

3 years ago

DeniseGreenbergLevel 4

Adobe Marketo Engage

Adding link styling to Custom CSS on a Form - reCATCHA Google links

When I enabled reCAPTCHA on one of my client's forms, the 2 links are styled like this if the form is on a Marketo Landing Page (blue - and underlined when hovered over): This is the page: go.netsertive.com/2022-12-07WebinarUnderstandingConnectedTVAdvertisingforFranchiseBrands_RegLP.html   But for forms embedded on website pages, there is no styling on the links at all. They look like this: The above is from this page:https://www.netsertive.com/contact-us   Could I fix this by adding link styling to the custom CSS on the forms? If so, would someone be able to provide the code I would need to add? I don't know how to code CSS. 

35361

3 years ago

kana0_0ngLevel 2

Adobe Marketo Engage

Gmail not displaying preheader properly?

Hello, Has anyone else noticed Gmail not displaying the preheader properly? It's showing what I set as the preheader text but then also starts showing what's in the email. This doesn't seem to happen with other email clients like Outlook and Apple. I tried putting extra spaces at the end in the preheader but it didn't work. Has anyone found a solution? Thank you!

82341

3 years ago

SatnamSi2Level 2

Adobe Marketo Engage

Smart campaign expiration/deactivation

Dear Friends,   I'm seeking knowledge on whether there is a way to automatically deactivate or set expiration date to a smart campaign. For Eg. I want a campaign sending confirmation emails for my gated content to stop running/sending out emails after a year from the date of creation.   Thanks

20301

3 years ago

StevieG-2Level 2

Adobe Marketo Engage

Is there a way to show users who commonly opening / clicking into email or viewing website ?

Hi Everyone, I'm a new user of Marketo and just wondering if there is any way we can build a Smart List or report to show who commonly opening / clicking into email in general or for a certain topic, or viewing our website? Any guide will be highly appreciated. Thank you!

34883

3 years ago

DaveWallaceLevel 2

Adobe Marketo Engage

Improve the design studio search in new UI.New

I hope I'm not the only one that is having this issue, or at least is similarly frustrated.   The current state of the search system of design studio is extremely flawed. It took me about 10 minutes to find the document I needed in my instance due to the change of the search from "contains" to "starts with." It got to the point that I may as well went through my 10 pages of documents in the specific folder to just find the file because it would have been faster. No other search system does has "starts with" for a search. Also, trying to find all the pdfs that talk about similar things is non existent (i.e. I want to see all pdfs that mention "UX" in the title).   This, in my opinion, is a bad user experience. The new marketo UI is powerful, and overall very awesome, but I shouldn't have to switch to vanilla Marketo to search for a pdf.  

9041

3 years ago

hcolemanLevel 2

Adobe Marketo Engage

Edited Content Within an Email that Take on the Template Updates Automatically

Hey, does anyone know if it is possible to have an already created email, containing an edited/adjusted "legal/subsidiary copy section" - adhere to what would be understood as a GLOBAL UPDATE to that exact "legal/subsidiary copy section" within the emails template, instead of the email section not taking on the template update due to being edited/customized?

13891

3 years ago

gabby_Level 1

Adobe Marketo Engage

Salesforce Sync Error: Invalid Session ID Found in Session Header: Illegal Session

When attempting to sync a new lead from Marketo into Salesforce we get the following error: Sfdc lead retrieve failed: Invalid Session ID Found in Session Header: Illegal Session   I opened a ticket with Marketo support and they suggested creating a brand new sync user in Salesforce, which I did however we are still getting the same error. Everything else is syncing fine, though. It only happens when the lead is new and doesnt already exist in salesforce.   Does anyone have experience with this issue? It seems as if the problem originates from the Salesforce side.    

ychavanLevel 2

Hi, we have two webinars planned in the pipeline. on 12th Jan and 25th Jan. I am planning to cancel our 12th Jan zoom webinar which is already integrated with Marketo and have few registrations in it.   Requirement: 1. We need to send a cancellation email to all who registered for that webinar                           2. move all registered members from the 12 Jan webinar to the 25th Jan webinar.                       could you please suggest how I could accomplish this and which things I have to consider while doing this?

18991

3 years ago

Andreia_NorsaLevel 3

Adobe Marketo Engage

How to overcome Tableau extract issue with Marketo

Hi all, we have struggled over the past months to connect Tableau with Marketo using the native integration.   We don't want to use a connector or build a data warehouse at this stage. However, recently there has been an issue raised by Tableau (link below)  while communicating with the data source. Unfortunately, Tableau support was not very helpful.   https://kb.tableau.com/articles/Issue/an-error-occurred-while-communicating-with-data-source-extract-sqlstate-57014-canceled-dataservicefailure     Do you have any suggestions on how to solve that issue without creating a data layer, warehouse, or any 3rd part connector?   Thanks.  Andreia

7770

3 years ago

MichaelOsborneLevel 2

Adobe Marketo Engage

Google reCAPTCHA v3 Fail

Hi we have been trying to implement Google reCAPTCHA v3 across our Marketo forms.   Have been following the step by step guide by @sanfordwhiteman here: https://info.themopros.com/integration-for-marketo-and-google-recaptcha-v3   1. When we test the form in Codepen it passes using our site key it passes 2. We setup the 5 reCAPTCHA fields:  reCAPTCHA Last Failure DT - Datetime reCAPTCHA Last Server Error Code - String reCAPTCHA Last Server Success - Boolean reCAPTCHA Last Success DT - Datetime reCAPTCHA Last User Fingerprint - Text 3. We setup the webhook: All the smart triggers and smart lists: When we run a test we get an error message on the results tab: Also when we try to insert the javascript into the embedded form page we get errors and unable to see the icon on the page.   What steps are we missing in the process?      

55011

3 years ago

AMDHLevel 2

Adobe Marketo Engage

Installed Services - 1 to 1 versus 1 to Many

We have an API installed service to my company's Tableau server/license. The Client Key and Secret work perfectly. We now have a second cluster to the one license. We receive the following error when trying to connect to the second cluster.    Has anyone seen this error before? I'm thinking it is because the Client ID and Secret can't be used twice in one Tableau license through our Installed Service. Thoughts anyone?   This job failed on Aug 8, 2022, 10:47 AM after running for 16.7 min because of: java.lang.RuntimeException: One or more connections in this data source need attention: Marketo: An unrecoverable error occurred. Please contact Tableau Support. ( 0 ) tableau_error_source=NeedsClassification|tableau_status_code=2|tableau_error_code=0x95BE3012  

68381

3 years ago