Adobe Journey Optimizer

Hi, I tried to duplicate the existing journey which includes 44 nodes out of 50 under the limitation of max nodes but when I duplicated it and showing errors: an error occurred when duplicating the journey. what was it and where I can find the error log, why it refused me to duplicate where I am against the requirement of journey duplicate? please help and advise.

Is it possible to have a single profile go down multiple paths at the same time? In the attached example, everyone in my audience meets the criteria for path1. Some also meet the criteria for path2, and some meet the criteria for path3. We want those who meet the criteria for path1 and path2 to process at the same time. Is this possible? We also want those who meet the criteria for path1 and path3 to process at the same time.  It seems as though this is not functioning how we would like it to. It looks like if your profile meets the criteria for multiple paths at the same time, you will only go down the first path - not multiple. 

1. Trying to build new two segments of age population (44.08) and (44.09)2. Below is the segment UI rule and code view looks like for 44.08 audience.((tenantID.personDetails.birthDate2 occurs >= 536 months before today) and (tenantID.personDetails.birthDate2 occurs <= 537 months before today)) 3. Below is the segment UI rule and code view looks like for 44.09 audience.((tenantID.personDetails.birthDate2 occurs >= 537 months before today) and (tenantID.personDetails.birthDate2 occurs <= 538 months before today))  Now a person of birthdate 'May-09-1979'  who is celebrating monthly birthday as of today (basically anyone if birthdate is of today) is getting evaluated in both the segments 44.08 and 44.09 where it is supposed to be realized only in 44.09 segment.   Tried all other birthdate functions in the UI rule to fix it but nothing is working out. The issue is because of less than equal to <= in the later condition. ((tenantID.

Hello Journey Optimizer community! I wrote a blog post about five of my favorite things in Journey Optimizer that might be hidden gems: 5 capabilities you aren’t using in Adobe Journey Optimizer — but should be   Abstract: Journey optimizer. Personalization pro. Experience Maker. No matter what term you use, you’re working tirelessly, every day, to build better personalized experiencesfor your customers. You’ve said goodbye to siloed, batch-oriented marketing campaigns and hello to real-time omnichannel customer journeys. We’ve consulted the experts and are here to show you five things you might not be doing in Adobe Journey Optimizer — but should be.   You can find the complete post here: https://business.adobe.com/blog/the-latest/5-capabilities-you-arent-using-in-adobe-journey-optimizer-but-should-be    Please feel free to reach out in case you have any questions through the below comment section. 

how can I aggregate cheque_amount1 + cheque_amount2 = Totalvalue via export template of the DM Campaign? Thank you.

I need to create an expression where I select only people who the payment will expire in 14 days FROM today. The expiration field is called DueDate.The logic would be currant date + 14. What expression should I use and how it would look like?  Thanks 🙂

Hello,    I have implemented the Adobe Mobile SDK in a mobile app, which sends the push token via Adobe Data Collection. The token is received, and I can see it under the profile attributes. However, when I check the AJO Push Profile Dataset, it is empty. This suggests that the data is available in the Profile Service but not in the Data Lake, which doesn’t seem correct. I believe I might be missing something. Could you please help me understand where the data is stored?   Note: I waited one day, data is still not available in datasets. Normally it takes 15 to 30 min.   What I have already done :    1. I reviewed the Union Schema to identify which datasets are linked to the push token details object. I found two datasets: • AJO Interactive Messaging Profile Dataset • AJO Push Profile Dataset I then queried both datasets using Query Service, but both are empty.   .   2. I checked the data flows populated via real-time data collection. I found a fl

Hi All, I was creating a few rules for my Offers. From the document, I learned that events are not supported in rules. https://experienceleague.adobe.com/en/docs/journey-optimizer/using/decisioning/offer-decisioning/create-components/creating-decision-rules If events are not supported inside rules, why is there a UI section to add events?While creating rules, there is a section where we can add an audience. If I add events in the Audience and use those audiences inside rules, will it work?Thanks & RegardsDeepak K V

Hi,  Need to move the Email campaigns with are live from one environment to other what can I do for it? Thanks in advance

team, just to be sure that I would merge different paths into one path after conditional node from the journey by simply stitch common nodes with different paths together. I would understand more about is this as Union to combine all data appended or intersect removing duplicates but to be kept common data from different paths.

Hi Team,Recently a new feature was introduced in AJO which allow you to lookup aep data while targeting customers via email. https://experienceleague.adobe.com/en/docs/journey-optimizer/using/content-management/personalization/lookup-aep-dataI created a profile schema and a lookup schema address both enabled for profile plus also created datasets for both(also enabled for profile). Profile is linked to address lookup via a address id. In audience creation, i see that profile is linked to address properly (i can see all fields of address lookup when i select profile attribute which means the relationship is set properly).   However in AJO when i send an email to the customer and fetch his address details via the address id , i always get empty address.   Did anyone tried this already?   Just for information: I have already enabled dataset for lookup as mentioned on the document    Thanks, Arpan

I am using "notin" function to exclude not needed data from array column but having errors. please advise

Hi, I’d like to use a condition within a journey to filter profiles based on email domains, specifically emails with the domain @warder.com from the email object.For example, if a profile has the following emails: [a@asd.com, b@bsd.com, c@mgh.com], I want to ensure the journey only sends emails to those with the @warder.com domain.How can I achieve this using advanced expressions in a condition?I’ve tried an approach, but it seems to be returning all emails associated with the profile rather than filtering for the specific domain.  Thanks 

Marketers are constantly looking for ways to simplify creating deliveries. It can be difficult to add content to your delivery which complies with your template, and keep deliveries up to date as the template changes over time. Adobe Journey Optimizers Fragments feature streamlines this process. So, what is a Fragment? It’s a reusable component that can be added or referred to in deliveries sent from Adobe Journey Optimizer. They’re designed for content, so your email templates header could be set up as a fragment. By having the fragment centralized and then referenced in many delivery templates, it allows you to update the content in one spot and instantly have those changes propagate across all linked templates.For example, updating your company logo in your email templates header. Usually, you would have to go into each template and update the same image in all of them. However, if the template header was saved as a Fragment, you would be able to simply update the Fragments log

Hi Team,We have recently introduced a new array-type field in the profile schema that stores all past offer codes for each profile. The field contains the offer codes, separated by commas, to avoid the need to load large amounts of data into the contact history event schema.In the audience segment builder, rather than specifying individual offer codes to suppress sending the same email again, we plan to use this array field to exclude profiles who already received a specific offer. The logic we want to apply is a condition like "does not contain specific offer code" in the audience filter.While I understand that array-type fields can be useful for storing multiple values in a single field (in this case, past offer codes), I am seeking further clarification on how this approach will work with the audience segmentation logic. Specifically:Will the “does not contain” logic work effectively when comparing array values against a specific offer code?Are there any best practices or considerat

Trying to find out if there is somewhere we can see soft bounces in journey reporting. The bounce reporting only shows hard bounces. Please let me know if this is possible and if so how to execute finding soft bounce reporting. Thanks for the support

Hi everyone, Following the February 2025 Release Notes, the Result Sets feature has been deployed, and I was able to create them in the sandbox I use. However, I noticed that the "Add Business Rule" option is missing in the channel configuration for both Campaigns and Journeys. Is there a way to ensure that Result Sets work for all deliveries, just like Business Rules did before this latest production release? Sources:https://experienceleague.adobe.com/en/docs/journey-optimizer/using/configuration/rule-setshttps://experienceleague.adobe.com/en/docs/journey-optimizer-learn/tutorials/configuration/business-rules/work-with-rule-sets Thanks in advance for any insights!Regards,Diego P.

HI Community, Is there any way to check last modified time for fragments and content templates in AJO.   Thanks,Akram Husain

Hi, I want to send emails to a group of users whenever an event occurs. Any solution to achieve this?

Hi all, This is becoming an increasingly bigger problem for our AEP instance. We've noticed that more and more profiles are getting merged together due to common ECIDs, meaning customers would login to different accounts with the same ECID browser and as a result the profiles are getting merged together. This is making our push notification strategy more riskier day by day because we could be targeting devices that are completely not associated with the intended account we want to target. As an example, if we have a campaign that wants to remind customers to pay their bill, the customer could be getting the wrong notification due to them logging into another person's account(say parents account) and having their profiles merged together. How can we address this in AJO? Thanks.

February '25 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Create and manage business rules: You can now create business rules using rule sets. Rule sets are groups of rule that help you limit sent messages within campaigns and journey actions across channels, and to control profiles entries into journeys. Generate landing pages with the AI Assistant: You can now craft compelling content for your landing pages, including full-page designs, personalized text, and customized visuals, with the help of the AI assistant. Brands with the AI Assistant (Beta): You can now set your own Brands to define your brand's visual and verbal identity. This capability is released as a private beta to a limited set of customers. It will be progressively available to all customers in future releases. Troubleshoot your custom actions (Limited Availability): You can now validate a

Hi, I'd like to know if errors when triggering an API campaign are stored in AJO just as Adobe Campaign Standard showing in UI any error. For example I'd like to see somewhere in AJO the 404 error detail.  Is it possible? 

As per AEP Segmentation Guardrails, org can have up to 4000.https://experienceleague.adobe.com/en/docs/experience-platform/profile/guardrails However as per AEP sandbox documentation, the maximum number of sandboxes allowed are 75.https://experienceleague.adobe.com/en/docs/experience-platform/sandbox/home#:~:text=A%20default%20Experience%20Platform%20license,of%2075%20sandboxes%20in%20total. Is this a documentation error?

For example: A list of objects with membership details such as membership start, end, year, type.To get a membership type based on year in a journey condition, there are no suitable functions available to filter membership array of objects and get type? Documentation has one such filter function but it's only for custom actions filter | Adobe Journey Optimizer Is there any better way to get membership type from list of membership array of objects based on year of membership in journey condition activity? 

Hello AJO Community!  We’re excited to launch a playground experience where you can try the new AI Assistant Content Accelerator. This is your chance to get hands-on with AI-powered content creation, explore personalization features, and see how it can streamline your workflow in Adobe Journey Optimizer.   Ready to Play?Jump into the AI Assistant Content Accelerator app to explore, experiment, and experience the future of content optimization!   In case you have any related questions or feedback, then feel free to reach out through the below comment section.