Adobe Journey Optimizer

Hi Community! I hope you are doing great. There is a event-triggered journey in AJO and I need to let you know that it is working fine. However, due to a failure from our system, events were not generated in one particular day, meaning that customers did not enter the journey - not AJO's fault. Knowing that I am unable to recreate the events in the system, we are currently looking for alternatives to ensure communications will be delivered to those whose events were not generated. We assumed here that the easiest way to address it would be to duplicate the journey, but trigger it from a batch audience. Although this would work, it is not scalable - we wouldn't like to duplicate all event-triggered journeys. This said, I would like to hear wheter anyone here has faced the same situation and if there is any recommendations on that. Best Regards,Filipe C. Freitas

Hi Community,I need to extract the domain name from an email address (e.g., "abc@gmail.com") and include it in an email template. Specifically, I want the email to display the domain of the sender (e.g., "@gmail.com"). Is it possible to achieve this in an AJO or through an automated workflow?Example:If the sender's email is "abc@gmail.com," I want the email body to print:"Hi ABC,This email is coming from the @1334967.com domain."Is there a way to automate this?  

Hello All, Anyone using custom provider for SMS?Configure your custom provider | Adobe Journey OptimizerI'm trying to implement a use case for SMS communication and since the SMS provider we have is not out of the box in AJO. I'm using custom provider option available as part of Beta program.I have configured API credential(with endpoint, API token, payload), channel surface. When I use SMS action in Journey it is not sending an SMS to the end user. I see "Internal_server_error" with 500 code, in the report. If anyone aware of such issue or using Beta function, appreciate any insights on this.Thanks.

I put link in the SMS.Journey is really simple: When I try to turn on Test Mode there is an error like that. Do you know why?{"error": [{"error": "{\"code\":3000,\"family\":\"SYSTEM_ERROR\",\"message\":\"Inline messages publication has failed\",\"service\":\"vyg-authoring-api\",\"version\":\"4b9b303\",\"context\":\"com.adobe.voyager.service.authoring.restapis.v1_0.JourneyVersionsService:3202\",\"uid\":\"9ca58ad8-893a-4f5a-930a-ce23d8ea27d1\",\"extraInfo\":{\"validationStatus\":\"error\",\"reason\":\"1 error is currently blocking the test\",\"errors\":[{\"errorCode\":\"ERR_AUTHORING_JOURNEYVERSION_110\",\"error\":\"Can't bulk publish inline campaigns in journey version '9ca58ad8-893a-4f5a-930a-ce23d8ea27d1'.\",\"additionalDetails\":{\"args\":[\"9ca58ad8-893a-4f5a-930a-ce23d8ea27d1\"]},\"scope\":{\"errorDetail\":\"{\\n \\\"errorType\\\" : \\\"http\\\",\\n \\\"errorCode\\\" : \\\"200\\\",\\n \\\"responseContent\\\" : \\\"{\\\\\\\"type\\\\\\\":\\\\\\\"publish_campaigns\\\\\\\",\\\\\\\

Objective:- Send an audience to XM Qualtrics to trigger a timely customer survey.  We have followed the AJO & Qualtrics integration automation documentation:https://experienceleague.adobe.com/en/docs/experience-platform/destinations/catalog/survey/qualtrics-automationsEach time we do this, there is no Run History on the Qualtrics side, yet AJO says the data was sent successfully.   Has anyone in the community successfully set this integration up following these steps or is there a step missing in the documentation perhaps on the Qualtrics side.  When we escalate to Qualtrics support, they say this is an Adobe issue.  I anticipate the same will be raised by Adobe Support.  Looking to the AJO community here for any ideas/support.  

Hello,  Looking for confirmation on whether or not I can activate STO as part of a Journey Management > Campaign and not only a Journey Management > Journey. When configuring a campaign, I do not see this option. 

I have a file coming in for a daily load which has a date time field formatted YYYY.MM.DD HH:MM:SS.  Is there a way in AJO to format the field as it comes in so it can be read in.  Currently it reads as null and looking at the documentation it needs to be in one of the accepted formats, which this isn't.  I've tried several of the functions and it continues to be read as null. Thanks

Hi there, is there a feature where I am able to create calculated fields within journey like conditional node or action node. Mainly, I would like to create touchpoints to identify the offers and load it to our contact history to track for downstream reporting tool.

Is it possible to check profile parameters in the Condition Node? I do not see that possible.  

How to do that easily? In know that as a workaround we can create audience but is there more direct way? I want to check this in the Condition node and then make two alternative paths

We need to be able to create a component in an AJO email that will pull in the most relevant articles, using content that exists in AEM?   I see that it is possible in Adobe Campaign Standard, can this be done in AJO?   Does it require a link or can this be supported with any manual work arounds?   If this is not possible, where would it be on the AJO roadmap? https://experienceleague.adobe.com/en/docs/campaign-standard/using/integrating-with-adobe-cloud/working-with-campaign-and-experience-manager/creating-email-experience-manager

Here is the business scenario: - Event is triggered that a customer's monthly payment has declined - Event payload arrives in AJO include the customer ID, timestamp, the payment method, Credit card type, last 4 digits, and product subscription that will be impacted.  (Payment Method, Credit Card Type, Last 4 digits are not stored on the customer profile at this time) - Email is triggered, but if it bounces or is not opened/clicked, we want to take the action of sending them a letter. Issues & Assumptions:1) DM action can only be done in AJO Campaigns2) Event data only be used in Journeys, where DM action is not an option3) Cannot export Event data via Activation to a destination4) Data to Adobe profile cannot be set to expire  Question 1:  Are the above 4 issues correct or am I missing something? Potential Option: - Add the same 'Event' data to the Adobe Customer Profile via batch  Considerations/concerns: 1) Inc

Hi Everyone, Has anyone experienced any issue to find properties/ tools that can assist the marketers to add anchor tag as they create their email within the AJO email content template.What is the best way for a marketer to add anchor tag using the tools within the UI. This ask is specific for UI and not adding via the HTML. Thanks,Tanu@1925394 @emailmarketer 

How do I extract a list of customers included in an audience for QA and validation.  I am coming from Adobe Campaign where it's easy to pull a list out of a workflow in order to validate the audience for QA.  I see where we can see a sample of an audience but not where I can pull the full list to validate.

Hello, I created a landing page in AJO with a few form fields I want to store in a dataset. Is it possible to do so? And if so, how can I accomplish this? Thanks! 

Hello all,I am looking for ways to allow some sort of data segregation within a sandbox whereby different teams have access to different objects such as journeys, campaigns, etc. It will be cumbersome to always assign labels after objects are created in order for the objects to be seen by relevant roles who can see specific labels.Is there a way to automatically assign labels to all objects created by certain roles so that only users with those roles can see these objects? It would be nice if folder hierarchy is supported, and then folder level label assignments are respected for all entities. Or any other workaround suggestion will be helpful.Thank you!Lu

Hi,I am trying to send an email in journey based on an unitary event. I am able to work on the journey and get the email in test mode. After publishing the journey I am not seing profiles being qualified.Also, these profiles didn't already exist in AEP. We are sending an event when user performs the action which basically creates the profile and adds the event to the profile. Does the profile need to already exist in AEP for the unitary event to work in journeys?Thanks in Advance.@satheeskannak  @anuhya-y @mohan_dugganab @davidkangni 

Hi, I have a journey which updates 2 profile attributes one after another, when I see journey report it shows all values updated but in actual profile I see some times those values are not updated. Journey is triggered by an event and I don't see updates are always consistent. Any way to troubleshoot this or resolve this issue? 

We are in the process of standing up a new AJO instance and migrating over.  Currently customers are either opted in or out of marketing emails, however in AJO we're looking to leverage subscriptions to allow a more personalized experience.  How do I mass enroll people who are opted in currently into the new subscriptions we have created?  The goal is that anyone who is marketing opted in will be enrolled in each subscription at launch and can then opt down as they so choose.  We have created the subscriptions, however I can't find anything in the documentation on adding people other than through the landing page themselves.  

Hi Community,I have two doubts regarding the treatmentQuestion 1:I am running an A/B test with 100 audience members, where 10% (10 people) are assigned to Treatment A, 10% (10 people) are assigned to Treatment B, and the remaining 80% (80 people) are in the holdout group. You're using open rate as your metric to compare the effectiveness of Treatment A and Treatment B. After determining which treatment has the best open rate, you'd like to automatically send the remaining 80% of emails to the winning treatment group.Question 2:The sentence "In Experiment report I could see only 7 day to determine the winner its possible to change the time line?"This Experiment has run for Less than 7 days" what mean this?@satheeskannak @anuhya-y @mohan_dugganab @davidkangni 

Hi Community,Is there any way to rollback changes to previous version of all aspects of campaign/Journey build in ajo? @satheeskannak @anuhya-y @mohan_dugganab @davidkangni 

How can I find an audience called "Audience_1" is used in an Offer, journey and/or campaign? Motive is to reduce number of audience below threshold deleting/optimizing unnecessary audiences.

 Hi Community,I'm working with AJO html and I need to insert a fragment with ID {{fragment id='ajo:8a903d5f-413c-45d2-8096-656daa66' mode='inline'}} inside the <head> section of my page. However, when I do this, the fragment code is automatically moved to the <body> section while import the code. Is there a way to make sure the fragment remains in the <head> section as intended? @satheeskannak @anuhya-y @davidkangni @mohan_dugganab 

I am trying to set up a Landing Page to manage a set of subscriptions, and would like to have a subpage on confirm that shows a message "Thank you, you have opted out of (Subscription X)".  How do I pass a value for each of the check boxes from the Landing Page to a Sub Page? Looking at the documentation here, Create a landing page | Adobe Journey Optimizer it references an Additional Data section that sounds like it would do this, but I don't see that section available when I create a landing page.  What is the best way to go about passing this data through? Thanks in advance.

Hi Community, Is it possible to dynamically generate email proofs using actual customer data not in Test profile in AJO? @satheeskannak  @anuhya-y  @mohan_dugganab @davidkangni