Adobe Journey Optimizer

Can anyone please let me know what is the difference between a draft audience and a published audience ?I created an audience in in Audience UI and saved it in draft mode without publishing it , I am able to see that this audience can be used in journeys as well the this is getting picked up for evaluation by the evaluation job.So what is that publish audience does on top of draft audience ? Thanks in advance !

I've read through documentation and the documentation at Solved: Difference between Channel (email) and Email Ident... - Adobe Experience League Community - 687008 and cannot find a precise answer for these two scenarios. Scenario 1: The List Unsubscribe Consent Level is set to Identity and an email recipient opts out. If the customer changes the email address associated with their account, does the opt out status persist after that change?  Scenario 2: The List Unsubscribe Consent Level is set to Channel and an email recipient opts out. If the customer adds a new email address to their account in the future, would that email address also be opted out?  

Hello Community, We went live with one AJO journey in Feb-2025.In Mar-2025, the Journey was modified and Email action label name was changed.  Now we are facing issue because correct Send / Click counts are not being reflected in the CJA reports. (For. ex: for every 100 emails sent, with new name we are getting 10 count and with old name we are getting 90 count) How to solve this issue and unify the metrics in CJA ? 

Hi All,I am trying to follow the example for creating web channel experiencehttps://experienceleague.adobe.com/docs/journey-optimizer/using/web/create-web.html?lang=enTutorial talks about making changes in the web content using editor. And adding personalization to web page.I am able to make  these changes on my web page if they are authored in AEM and WebSDK is enabled.But I also want to personalize the pages that are not authored in AEM (say in unbounce). I can make changes in the web channel in AJO Journey or campaign but upon saving the campaign i dont see the changes on the page.Do I need to add some code to my web page to use this personalization/changes done in campaign? I am unable to find any documentation for integration of AJO and nonAEM sites.Will be helpful if you can help me and/or direct me to some documentation. thanks in advance.

I am creating a query to obtain a list of emails from a dataset that is contaminated with invalid email formats, I have a query with many filters but there are many that cannot obtain the filters and when using the programmed query it generates an error. ingestion into the dataset. (Format validation for field :personalEmail.address of type: String failed. The input value is daimer100@gmail.conm and expected format was: email. Please update the field and try again.) The list of errors is quite extensive and varied, not I see it viable to do this through query filters, how else could I do this query?QUERY:WITH valid_emails AS ( SELECT uuid() AS _id, CASE WHEN identityMap['email'][0]['id'] LIKE '%_@__%.__%' AND identityMap['email'][0]['id'] ~ '^[a-zA-Z0-9.!#$%&''*+/=?^_`{|}~-]+@[a-zA-Z0-9.-]+\.[a-zA-Z]{2,4}$' -- Validación RFC2822 AND NOT (identityMap['email'][0]['id'] LIKE '%..%') -- No contiene puntos consecutivos

We are trying to collect additional send logs for each email send. Is there a way to send a unique id per email sent to a profile, and collect the same from the feedback schema for email campaigns?  

What is the business case on two eligibility levels? First we put eligibility on an Offer then on a Decision where these offers are included. I am preparing for a certification that's why I would like to understand that in depth

Item Catalog - what is it about? It is like product feed? I totally get Offer Collections and Decisions. https://experienceleague.adobe.com/en/docs/journey-optimizer/using/decisioning/experience-decisioning/decision-items/catalogsCould you explain me the real use-case for that 3 items? 

We got a request from a customer. Is it possible to send a message directly to customer inbox in the mobile app?

What is the business use-case for that? If multiple business units use's one sandbox in order to levarage sitched profiles however they have different email domains?

Hi all,   I have seen this thread about a similar observation by fellow community members about the journeys and campaigns not reflecting the latest profile data for personalization. https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-questions/campaign-shows-old-profile-data/td-p/729630   I have also observed that the marketing and email consents are also not respected in case a customer updates their consent between the time a segment qualification is evaluated and a campaign/journey using it is executed.   There is, however, a hack which works for now but might not work in future with a potential update. The hack is for journeys to add a wait step between the read audience and email execution step. The wait can be as short as a few seconds as well. This way the journey reads profile information from the profile store for personalization as well as consent checking.   Referring to the older thread, was there ever a clear solution or clarification by

Could somebody explain me this answer? 

I created three channels those are content card, web and code , but in journey actions settings those are not listed out , if anyone come across this situation please let me know  Waited almost 18hrs still not appearingThose are listed out in campaigns configurations   

Hi there, We are trying to create multiple offers using APIs. For that, we are looking for the API guardrails of the Decision Management API. If anyone knows about the Decision Management API guardrails, could you please provide the details? Thanks in advance!

Hi Team, How to build the one email per day to individual customer criteria or logic. Please suggest, Thank you.

Hi,We have a journey where we are sending out emails. In CJA report we saw some 'messageExecutionError'. I went through existing questions highlighting same issue but couldnt find much description on what could be the cause, queries to check the details, or fixes.  Any suggestions/advice is much appreciated Update : I dived a bit and found that the executionErrorCode to be 'kafkaError' and in some places actionExecutionError was blank.  I didnt even find any relevant adobe documentation detailing the issue

   I need some help with exporting the final segmentation results from a journey I've built in Adobe Journey Optimizer (AJO) to a CSV file. This journey incorporates audience conditions and exclusions to precisely target the desired segment, fulfilling specific business requirements. However, I'm encountering difficulty in exporting this final, refined segmentation as a CSV file and delivering it to an SFTP server. I know Direct Mail can do something similar for campaigns, but this is a journey, not a campaign. Any tips or tricks would be awesome!! Thank you!

Hi, I'm looking for a way to configure AJO so that messages will not be sent outside of certain 'office' hours. Is there a global setting (like a typology rule)? or if not does anyone have code that can be used in a journey? thanks a tonMarc

I have a simple streaming audience defined as: when ingest new records that meet the criteria it dos not realize em instantly or even near instantly.All realized profiles are after a long time.the wait tilme between two events is just 1.Can you help me or someone explain how it should be triggered mybe ?

Hi,  I have create an IP pool in AJO and when I create an email channel surface using that IP pool, I get the error 'Maximum runs 15 for the workflow step IPAffinityProvisioning are reached. (CJMRT - 110001-500)'  I am not sure how to get more details on this error or even resolve it.  Any help would be appreciated.  Thanks

Hi All,Need help regarding for requirement- "Extract all the matched values within double curly braces and add all of those matched items to an array."{% let InputString= "This is an input String-{{match1}} and need to extract all values inside double curly braces {{match2}}, {{match3}}" %}{% let Output = regexGroup(InputString,"\\{\\{ *([^{}]+?) *\\}\\}", 1 ) %} Actual Output=  match1Expected Output= ["match1","match2","match3"]----------------------------------------------------------{% let Output = regexGroup(InputString,"\\{\\{ *([^{}]+?) *\\}\\}", 1 ) %} - This only returns the first matched element and not the array of all the matched strings inside {{}}.Is there a way to achieve an array as output and not just first encountered matched value? Just to make the ask concise and straightforward, my question is not related to regex to find the matched ids BUT  A WAY TO RETURN MORE THAN ONE MATCHED VALUES IN FUNCTION -  regexGroup(string, string, gro

How you configure web channel in AJO when it comes to different type of pages?My first idea is to create separate configuration for:- home - basket - confirmation - product page (all in one configuration) What are your best practices? 

HI Community, If the fragment has been duplicated and used in different templates after renaming it, is there a way to track that the current fragment is duplicated from which fragment.  Thanks,Akram

The video on the bottom says:https://experienceleague.adobe.com/en/docs/journey-optimizer/using/audiences-profiles-identities/audiences/create/custom-uploadIs it up to date? 

When I add Test Profile to the Seed lists that this mean that profile attributes for the sendout would be taken from that Test Profile and send to Seed List mailing? Or is it only just technical thing?