Adobe Journey Optimizer

Hi Community,I’m working on a POC in Adobe Journey Optimizer (AJO) where each profile has an object array containing multiple accounts.My requirement:I need to select and display only one qualifying loan in the message (e.g., the loan where status = true).I’m trying to use helper functions like filter and head for this, but I’m not sure of the correct syntax or best practice.Can someone guide me on:How to select and display only one matching object from the array in AJO content?Can journey conditions also check inside arrays, or is this only possible in message personalization?I’ve seen the documentation on collections and helper functions but still need clarity on how to implement this.Any help or guidance would be really appreciated!Thank you.

Hi all,Is it possible to apply frequency capping to a Custom Action in Adobe Journey Optimizer? If yes, could anyone please explain how to implement it? If not, clarify why frequency capping is not supported for Custom Actions? Thanks!

Hi, I created a journey that sends both email (2 different email messages) and SMS, placing them in the same flow. If the email fails, does it affect the SMS action? The SMS is set to run in parallel since I prefer not to use conditions in this case.   Thanks in advance

I've created an action in adobe io that exports profiles in an adobe ajo journey, but even though it's not returning errors in my adobe io, ajo is taking a very large fraction of profiles from my action with the http error.This adobe io code receives the data and sends it to S3 (it's arriving correctly)example: out of 2000 profiles 1.3k are giving http errors (not timeouts) and the rest work correctly.  My app doesn't require authentication and is true for web, this is the payload I'm sending from adobe ajo to my export action:{"journeyId": {"toBeMapped": true,"dataType": "string","label": "nome jornada"},"fileName": {"toBeMapped": true,"dataType": "string","label": "Nome do arquivo"},"CHAVE": {"toBeMapped": true,"dataType": "string","label": "Chave"},"MARCA": {"toBeMapped": true,"dataType": "string","label": "Marca"}}

Hi, I’m trying to build a master table of campaigns and journeys (including campaign ID/name and journey ID/name) using the ajo_entity_dataset. However, I’ve run into an issue: there’s a journey whose name we recently updated (the current journey has the "v2" name, while the other two entries show the old names). Unfortunately, I can’t find a reliable way to filter for only the current journey name. The only timestamp field I found is lastModifiedAt, but it shows the same timestamp for all three records, so it doesn’t help me isolate the latest version.Is there another field available that would let me keep only the current journey with its updated name?Thanks for your help!

Hi Masters, We've configured push notifications in an Android app. We can send notifications using both the Assurance push test and the AJO Campaign. My question is related to the denylisted field in the (xdm:) pushNotificationDetails. As per [1], "The token can be denylisted for various reasons, like the user has uninstalled the app or the user has disabled push messaging for the app."However, we have conducted multiple tests by disabling app notifications from the Android settings, but the denylisted field in the AEP profile (pushNotificationDetails.0.denylisted) for the user is always set to false. My question is: when is the denylisted field updated? Does the app need to call any API method to update this field? Furthermore, in [2], it is stated that denylisted "Indicates whether the push token is blocked by the push provider," which seems like a different definition compared to [1].So, is it best practice to use the denylisted field to check if a profile (user) has

Why I do not see that available in AJO? 

We have created a journey activity in our development environment and created a package with journey and audience. We see below error whilst importing the package in our pre-prod environment. Can anyone help? 

need to write expression in journey condition to check if we have any sent email status for specific journey id ?

Hi there,I'm new to AJO, and would like to know how can I throttle sends without coding or making API calls for these channels/Actions?1) Email2) Custom ActionsThanks,Amanda

we have a requirement to send real time AJO events into AWS Kinesis . We are able to achieve this using AWS API gate way endpoint url . But for some reason we have a restriction to use AWS gateway endpoint URL. We need some other solution to achieve this using custom action.

what is main difference in unitary and business events in journey creation,and can send me on use for example,any source for to learn

Introduction: The New Standard for Agile MarketingIn today’s hyper-personalized digital landscape, marketers are expected to deliver relevant, timely, and consistent content across multiple channels. But managing this at scale—especially with real-time updates—can be daunting.Enter the powerful integration of Adobe Experience Manager as a Cloud Service (AEM) Content Fragments with Adobe Journey Optimizer (AJO) This duo empowers marketers to:Create structured, reusable contentPersonalize it dynamically using customer dataUpdate it in real time across all campaignsLet’s explore how this works, and then dive into a detailed, real-world use case to bring it all to life. What Are AEM Content Fragments?AEM Content Fragments are channel-neutral, structured content blocks stored in JSON format. They allow marketers to manage content independently of design, making them ideal for omnichannel delivery.Why They Matter to MarketersEfficiency: Author onc

I. The Silent Churn Killer: Poor OnboardingThe first 90 days of a customer relationship are critical. It's where the initial excitement of the sale meets the reality of implementation. If customers encounter friction instead of a clear return on their investment, their commitment wavers—a familiar and costly problem for many businesses.The "Leaky Bucket" AnalogyAn enterprise's marketing and sales teams work tirelessly to fill a bucket with new customers. But if the bucket has holes—caused by a confusing, unsupported, or frustrating onboarding experience—those hard-won customers will leak out as fast as they can pour them in. This is churn, and it is the silent killer of growth.A Tale of Two CompaniesReactive Corp. onboards a new customer. The customer gets an automated welcome email and is then left alone. After two weeks of struggling with the product, they file a support ticket. By the time support responds, the customer's project is delayed, their team is frustrated, and t

How to fetch Journey Name, Journey Status (Live, Draft, Closed, Dry Run etc) and created by (Person name) Details using either query service or via API. I know the status and created by are not available in any dataset but is there any way I can download or fetch these values for all the journeys in my sandbox ?

The Core Idea: How It WorksThe concept is simple: AJO orchestrates the process, but an external system handles the actual human task (like reviewing content and clicking approve or reject). Think of AJO as the conductor and your team as the expert soloists.The Flow: AJO pauses a journey using Event node with relatively long timeout, sends a request to an external system where a human makes a decision, and then AJO receives that decision to continue the journey down the right path.This integration relies on a few key AJO components working together:Custom Actions: The "messenger" that sends the approval request from AJO to your external review system (like a CRM, a Slack channel, or a custom app).External System: The "human's desk" where the decision is made. This is the interface your team uses to approve or reject the request.Custom Events: The "messenger" that brings the decision from your external system back into AJO.Event Activity: The "gatekeeper" in your

Hi Folks,Greetings! We are trying to strart IP warming phases and following steps is complete and tested internally but giving us error while running on phases :- Audience Created with profiles to be targted for IP warming- Campaigns created with above audience creation- Email Channel configuration completed and tested for delivery.- Created IP warming plan beginning with phase 1 and using #2 campaigns created for Ip warming schedule.While I am waiting for IP warming phase to kick in, I am getting below error where the message is:"The server encountered an internal error and could not execute the run. Duplicate the run to schedule activation at a later date and time." I did re-run by duplicating the failed ones, and also adjusted the time as per audience evaluation. My audience is evaluated and ready around 7:30PM EST time and I am running the phase at 9:30/10:30PM EST time to begin IP warming.Even After multiple Attempts I face same error and support is also not helping

  Optimizing and Validating Adobe Journey Optimizer Step Events: Performance Analytics, Feedback Integration, and Guardrail Monitoring This is Part 3 of a 3-part series on Step Events in Adobe Journey Optimizer. Jump to: Mastering Step Events in Adobe Journey Optimizer: Fundamentals, Schema, and Essential Queries for Data-Driven Campaigns | Troubleshooting Step Events in Adobe Journey Optimizer: Diagnosing Errors, Discards, and Failures for Reliable Customer Journeys | Optimizing and Validating Adobe Journey Optimizer Step Events: Performance Analytics, Feedback Integration, and Guardrail Monitoring Your dashboard suddenly screams: latency red-line! You're the pit-crew chief, and every second counts. Grab Step Events and let's check tyre pressure on those journeys. Adobe's Examples of queries already cover elapsed-time and daily-active metrics. Below, we ratchet up the analysis with node complexity, per-minute heatmaps and guardrail alerts. ⚠️Schema disclaimer – Fiel

Why Step Events Matter: The Foundation of Journey Analytics in Adobe Journey Optimizer This is Part 1 of a 3-part series on Step Events in Adobe Journey Optimizer. Jump to: Mastering Step Events in Adobe Journey Optimizer: Fundamentals, Schema, and Essential Queries for Data-Driven Campaigns | Troubleshooting Step Events in Adobe Journey Optimizer: Diagnosing Errors, Discards, and Failures for Reliable Customer Journeys | Optimizing and Validating Adobe Journey Optimizer Step Events: Performance Analytics, Feedback Integration, and Guardrail Monitoring What to expect from this trilogy: This 3-part blog series is your comprehensive guide to mastering Step Events in Adobe Journey Optimizer.Part 1 lays the foundation—explaining the Step Events schema, key identifiers, and essential queries for understanding journey analytics.Part 2 dives into troubleshooting, showing you how to diagnose errors, discards, and failures to ensure reliable customer journeys.Part 3 focuses on performance opti

Adobe Journey Optimizer's (AJO) dedicated IP Warm-up Plans go beyond simple volume ramping, offering sophisticated controls to fine-tune your sender reputation strategy. These capabilities empower you to manage your warm-up process with precision, adapting to real-world deliverability challenges.    1. Domain Exclusion: Targeted Reputation Management    Sometimes, your reputation with a specific Internet Service Provider (ISP) or a particular domain group might require special attention, even while your overall warm-up plan is in progress. AJO's Domain Exclusion feature allows you to temporarily exclude specific domains or custom domain groups from a warm-up phase.  Practical Use Case: Imagine you're several days into your IP warm-up, and you notice a higher-than-expected bounce rate or lower engagement specifically with emails sent to Yahoo! Japan (yahoo.jp) or Yahoo! India (yahoo.co.in). Instead of pausing your entire warm-up, you can:  Create a custom

Adobe Journey Optimizer's (AJO) IP Warm-up Plans feature offers a streamlined approach to building sender reputation, moving beyond complex manual journey configurations. However, a common point of confusion arises when activating runs within these plans: users sometimes encounter the error, 'The run failed as there are no qualified profiles. Select the 'Split runs to a new phase' option to choose a different campaign and audience."This often stems from a critical, yet frequently overlooked, timing issue related to AJO's batch segmentation processes.  This guide will clarify the paramount importance of correctly aligning your run activation with your batch segmentation schedule, and how AJO's configurable retry mechanism provides a crucial buffer to ensure your warm-up campaigns execute smoothly and reach their intended audience, even when unforeseen delays occur.    The Challenge: "No Qualified Profiles"    When you activate a run within your AJO IP Warm-up P

New sending domains and IPs start with zero reputation. If you drop full-scale marketing volumes on day one, mailbox providers will throttle or junk your messages, crushing engagement KPIs for months.  This guide shows how to build and protect reputation from day zero inside Adobe Journey Optimizer (AJO):  A sample four week, volume-phased warm-up calendar.  Correct SPF, DKIM, and DMARC set-up (with helpful check links). Real-time monitoring dashboards built in Query Service.  Proven “Abort / Adjust / Accelerate” troubleshooting playbook.  Follow it and you’ll hit the inbox faster, with fewer headaches and happier stakeholders.    1. Why IP & Domain Reputation Matter    Mailbox providers (Gmail, Yahoo, Microsoft, Apple Mail, etc.) score every sender on four pillars:  Complaints ⟶ “Did recipients hit spam?”  Engagement ⟶ “Do they open, click, reply?”  Infrastructure ⟶ “Is the sender authenticated, stable, non-spammy?”&n

Adobe Journey Optimizer's (AJO) IP Warm-up Plans feature offers a streamlined approach to building sender reputation, moving beyond complex manual journey configurations. However, a common point of confusion during run activation within these plans is the following error: 'The run failed as there are no qualified profiles. Select the 'Split runs to a new phase' option to choose a different campaign and audience." This often stems from a critical, yet frequently overlooked, timing issue related to AJO's batch segmentation processes.  Understanding and correctly aligning your run activation with your batch segmentation schedule is paramount to ensuring your warm-up campaigns execute smoothly and reach their intended audience.    The Challenge: "No Qualified Profiles"    When you activate a run within your AJO IP Warm-up Plan, the system creates a new segment specifically for that run. If this segment isn't processed by your organizations daily batch se

Hi I want to compare one of the profile field by adding 10 days to another field.below is the example. ExperiencePlatform.ProfileFieldGroup.profile.person.birthDate = ExperiencePlatform.ProfileFieldGroup.profile.person.applicationdate + 10 daysPlease let me know how can i do that in ajo expression editor ThanksUsha.

Hi team, I'm seeing lot of cases where a push notification is excluded, and in the corresponding message.feedback event, the pushPlatform is listed as APNS, even though the profile has FCM as the push platform.Do you know why there's a mismatch between the platform in the feedback event and the one stored in the profile?