Adobe Journey Optimizer

Troubleshooting Step Events in Adobe Journey Optimizer: Diagnosing Errors, Discards, and Failures for Reliable Customer Journeys This is Part 2 of a 3-part series on Step Events in Adobe Journey Optimizer. Jump to: Mastering Step Events in Adobe Journey Optimizer: Fundamentals, Schema, and Essential Queries for Data-Driven Campaigns | Troubleshooting Step Events in Adobe Journey Optimizer: Diagnosing Errors, Discards, and Failures for Reliable Customer Journeys | Optimizing and Validating Adobe Journey Optimizer Step Events: Performance Analytics, Feedback Integration, and Guardrail Monitoring ⚠️Schema disclaimer – Field names may evolve. Always verify against the public XDM reference: https://github.com/adobe/xdm/tree/master/docs/reference/adobe/experience/journeyOrchestration . Picture an email that never leaves the station. Marketing is fuming, DevOps is shrugging, and you're the last line of defence. Time to interrogate Step Events. Adobe's stock query examples incl

Hello,  We develop our own HTML outside of the Email Designer in AJO. We recently are having an issue with a Background image not displaying - even when we choose to Simulate Content. We have text overlaying the background image in White Font, so when the background image does not display, it does not show the text, which is a problem for us.  I understand that background-image needs to be in an URL format - which we've done. But, now it appears that maybe the coding is not correct any longer. Here's the current code we are using:  <div class="mobile_only"><table class="mob_width_320 hideDesktop showMobile" border="0" cellspacing="0" cellpadding="0" style="mso-hide:all;overflow:hidden;max-height:0;width:0;display:none;line-height:0;visibility:hidden;align:center;"><tbody><tr><td style="height:178px;width:350px;BACKGROUND-IMAGE:url(https://***.************.********.com/fe24b6c0-e3dc-11e9-8f5d-7f27416c5f0d/urn:aaid:aem:7679d2ba-da1

If I have multiple placement for offers in web should I create separate Decision Scopes for them?What is the best practice?

We are using new feature Supplemental ID When we try to deploy the Journey we are getting error alert an't resolve multiple reentrance journey version '36429d7d-ab35-450f-8f25-09ae6ce51742': Only multiple reentrance event allowed. (ERR_AUTHORING_JOURNEYVERSION_360 )Why we are getting this

I am working on sending emails to users through AJO activity and stuck at a step where i need to find the users who clicked on a particular link that has been sent as part of email. I previously worked on "User opens email" through Reaction step and it worked like a charm. Can anyone suggest a way forward on how to identify user's action after opening the email? Thanks in advance, Kind regards,Kiran Buthpur

We have a live journey where members were not receiving the email as expected (unitary event/triggered). A day later, they received the email and the message feedback status was equal to "delay". Is there any in depth explanation to why a delay would happen?  

RCS in Business: Unlock the next era of conversation Join us in-person at Google NYC – St. Johns Terminal | August 6th | 8AM   RCS is transforming the way brands connect with customers, with rich, interactive, and trusted mobile messaging experiences that go far beyond SMS. As consumer expectations for personalization and connection with brands rise, RCS offers a powerful new way for you to engage with your customers in real-time and at scale. And when combined with Adobe Journey Optimizer, it becomes a seamless part of your omnichannel strategy, enabling you to orchestrate relevant, timely conversations that drive real results.   Join Adobe and Google at this exclusive, in-person event, happening on August 6th at Google’s St. Johns Terminal office in New York City! We’ll kick things off with breakfast and networking before diving into the latest thinking from Google on how to define high-impact RCS use cases and map the right features to bring them to life.   You'll lea

Hi, I have a scenario where I need to create an audience in AEP such that:A profile should qualify for the audience if they meet certain criteria in the last 30 days.Once qualified, they should not be able to re-qualify for the same audience again until 90 days have passed.Can anyone suggest the best approach to implement this logic?How should I manage the datetime attribute or event tracking in my schema so I can check time-based eligibility?What’s the recommended way to set up the segment definition using Segment Builder or PQL to enforce this “qualify-in-30, block-for-90” logic?ThanksAJODev

Campaign can not be activated until all errors are resolved.Email Personalization not allowed in domain name. (CJMTL - 010018-422) I went through the documentation and can't find how to resolve this. Any tips?

Hello, I'm in the process of implementing RT-CDP and AJO and trying to figure out the best approach for using an external preference center with granular preferences. There will be 6 different email options (newsletters, promos, etc.) that a customer can choose to opt-in/out. I've been reading the docs but am getting a little lost trying to piece it all together. Do I set up subscription lists? Do I set up separate channel configurations for each communication type and set opt-out at the channel level instead of identity level? Do I implement an opt-out API call on the external preference page to capture preference changes (https://experienceleague.adobe.com/en/docs/journey-optimizer/using/channels/email/email-opt-out#opt-out-external-lp)? Do I set up the Consents and Preferences field group and Web SDK on the external preference page to capture preference changes (https://experienceleague.adobe.com/en/docs/experience-platform/xdm/field-groups/profile/consents)? I w

In Adobe Journey Optimizer (AJO), when creating a new in-app template using the custom Layout by writing HTML code, we can preview the template in other modes such as Full Screen, Modal, and Banner. However, I've observed two issues:Sometimes, when switching the layout from Custom to another type(e.g., Modal, Full Screen, or Banner) and then reverting back to Custom, the previous written HTML code disappears. Despite this, the template still appears correctly in the other layout previews.In some cases, when changing the layout from Custom to another type and then reverting back, the Custom code not only disappears from the Custom View but also causes the template to no longer appear in any of the layout previews.

Hi Team,We have a requirement to wait for 2 days after a purchase date. I tried using setDays(<eventDate>, 2).  But its setting the date to 2nd day of the month, rather than 2 days after customer purchase date. Is there any function that supports this need?  Thanks

Hello, Is there a way to access the package files that are used to migrate objects between sandboxes and the "details" of the objects - not just their IDs, etc? And can they be imported to another sandbox "manually"? A similar process that is used on Campaign Classic between environments. Thanks!

Hello I need to apply the 5 days wait but is not working with AddOn, how can it work?  toDateTimeOnly(@event{}) - 5 days, How can I modify the json?

Folks, I am checking one use-case where I want the profiles to wait exactly 3 days before their product delivery and trigger a communication from AJO.I tried using setDays() function like below,setDays(toDateTimeOnly(@event{xxx.bookingdetails.deliveryDate}), -3)If the delivery date is June 15th then the profile should wait till June 12th and proceed to further step in the journey. This way it will be dynamic for all the profiles. Any idea on this ? whether this is feasible through journey? Thanks in Advance! 

Hello,   We have developed a custom profile schema for managing consents and are not using the default 'Custom and Preferences' field group. However, due to certain channel configurations in Adobe Journey Optimizer (AJO), when a customer unsubscribes from a channel, the default fields are automatically updated on the profile to indicate that the customer has opted out. I need to prevent these default fields from being updated when a customer unsubscribes from a channel. Instead, I want the custom fields in my schema to be updated. What is the best way to achieve this?   Additionally, I have a second question: How can I remove the unsubscription date from profiles that have already been updated with this information? The AJO consent service dataset does not display any data, but I still see the unsubscription date in the profile. Would it be advisable to create a new dataset from this schema and update it? I would appreciate any insights you have on this.

I have a requirement in the journey that I creating. The requirement is to check on a date attribute to see if it is "y" days from current date i.e., let's say that "end_date" is 'xx-xx-xxxx xx:xx:xx' and it is equal to y days from today's date, then continue with the journey, otherwise end right there. When I pick the date field attribute and try to check if it is current_date + y days, I don't get the current_date option. It looks like the check will happen "y" days after when I create the journey. How do I implement the same in AJO?

Dear Team,I hope this message finds you well.Kindly refer to the attached screenshot highlighting the issue. I am attempting to export email unsubscriber records from Adobe Journey Optimizer (AJO) via Customer Journey Analytics (CJA). However, I am noticing that 89 of the records are marked as "No Value" in the email field, making it impossible to view or export the associated email addresses.Could you please help me understand the root cause of this issue and advise on how it can be resolved?Looking forward to your guidance. Please let me know if you want me to share more info!Best regards,Karthikeyan Sakthivel

Does anyone know whether the ability to generate persistent and active mirror-page links for proofs is on the roadmap for AJO anytime soon? Current scenario: You send a proof using a test profile for personalization reasons. The proof includes the mirror page link. The mirror page link within the proof is not active so it can't be used to validate content (It is only active once the actual email gets sent). The recipient of the proof (who doesn't have access to AJO) points out an issue. You fix the issue but have to send them another proof for them to see the changes.  Ideal scenario: You send a proof using a test profile for personalization reasons. The proof includes the active mirror page link. The recipient of the proof points out an issue. You fix the issue and just have them refresh the mirror page in their browser to see the updated changes. 

Hi Community,I’m working on a use case in Adobe Journey Optimizer (AJO) and would appreciate any help or guidance from anyone who has dealt with something similar.In this scenario, each customer profile includes an array of objects (for example: multiple accounts, policies, or loans). The business need is to identify qualifying items in that array based on eligibility criteria (such as status = active) and then send separate transactional emails - one email per qualifying item.To give an example:A single customer profile contains three accounts.Two of those accounts meet the eligibility criteria.The result should be two separate emails, each containing the details of one qualifying account.The challenge I’m facing is how to design this in AJO so that a single profile can trigger multiple emails when multiple items meet the conditions, instead of just one email listing multiple items.I’d appreciate any insights, guidance, or examples of how others have approached this kind of one-t

Does timeout in that case mean that the user did not open the email? 

Adobe Journey Optimizer (AJO) provides reporting dashboards that offer a high-level view of journey performance for targeted audiences. But what if you want deeper insights—like understanding how different audience segments performed?By integrating AJO data into Customer Journey Analytics (CJA) and adding a profile dataset to the AJO-compatible connection, you unlock powerful, in-depth analysis capabilities.For example, imagine you've executed a journey for a global audience. While the journey was broadly successful, you now want to analyze performance by country. If the journey had used a condition node based on the "country" profile attribute, this breakdown would be available by default. However, creating individual paths for each country can be impractical. Instead, you can join a profile dataset with AJO data in CJA to analyze results by country after the journey has completed. You can then adjust the AJO reporting template so this enhanced information is available in the default

Join Adobe and Cineplex for a behind-the-scenes look at how Cineplex has transformed its email marketing strategy to meet the moment with real-time customer journeys, personalized batch campaigns, and modular content tailored to each unique moviegoer.You’ll learn how Cineplex uses Adobe Journey Optimizer to: Power dynamic journeys and campaigns in one platform, adapting to real-time data such as attendance, location, and loyalty Accelerate content velocity and personalize content based on real-time needs Measure success beyond clicks to drive ticket sales, loyalty, and long-term value Whether you’re reimagining your approach to email or evolving toward customer-centric omnichannel engagement, this session will offer practical insights and inspiration from an industry in motion.   Wednesday, July 23 | 10am PT | 1pm ET Register here!

Hi there, may i ask what is the equivalent of titleCase (that is found in email) I can use in expression in Custom Action Field? A typical use case/my objective is to transform JOHN SMITH EXAMPLE to John Smith Example - basically start each word with a block letter. Thanks!

Is everything from AEM Assets natively available in AJO? Do you need to 'tick' some boxes?How that works?