How to opt back in in AJO if 'consents.marketing.email.val' = n | Community
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mohit_khare
mohit_khare
Level 2
September 12, 2024
Solved

How to opt back in in AJO if 'consents.marketing.email.val' = n

  • September 12, 2024
  • 2 replies
  • 2716 views

Hi Guys,

 

I have opted out using the one-click-unsubscribe feature in AJO and the 'consents.marketing.email.val' is updated as n.

Post that I am not able to send any emails to the user with the value = n.

Is there a way we can change the value back to 'y' or reset so that the user can start receiving emails again?

2 replies

Anuhya-Y
Community Advisor
Anuhya-YCommunity AdvisorAccepted solution
Community Advisor
September 12, 2024

@mohit_khare  you can use the landing page to opt in.

 

check out https://experienceleague.adobe.com/en/docs/journey-optimizer/using/landing-pages/create-lp#configure-subpages 

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/email/design-email/add-content/message-tracking#insert-links 

    mohit_khare
    mohit_khareAuthor
    Level 2
    September 12, 2024

    Hi @anuhya-y ,

    Thanks for the quick reply. Ideally in theory that should work.

    But the issue is since the users are opted out now how do i send them email with the Subscription link to Opt back in.

    Mohan_Dugganab
    Adobe Employee
    Mohan_DugganabAdobe Employee
    Adobe Employee
    September 12, 2024

    The step of updating back the user's consent to 'y' via landing page needs to be done manually before the email sending activity. 

    Ensure the profile is marked as a test profile by setting testProfile attribute to true.

    Then open the landing page with the profile that was marked as test profile via Simulate content (and have them select "Opt in if checked " option).

    DavidKangni
    Community Advisor
    DavidKangniCommunity Advisor
    Community Advisor
    September 12, 2024

    You can use streaming API to update this profiles or use batch update by ingesting to dataset a file with the identity and y as value for marketing email value (see screenshot of a sample)

    Thanks,
    David

    David Kangni
    mohit_khare
    mohit_khareAuthor
    Level 2
    September 13, 2024

    Thanks Guys for the speedy response here. Much Appreciated.

    I managed to change the val to y as shown in the screenshot here (around 9 hrs back),

     

    but the user is still excluded from the journey email delivery.

     

    DO I need to wait for 24-48 hrs to get it updated in the system or something or is there anything wrong that i am doing.


    UPDATE:

    Also I checked in Dataset: AJO Message Feedback Event Dataset and it seems that for the above said user the '_experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus' is 'exclude' and the email does not get delivered.

     

    DavidKangni
    Community Advisor
    DavidKangniCommunity Advisor
    Community Advisor
    September 13, 2024

    @mohit_khare 

     

    Can you please check if the profiles consents.idSpecific was updated as n?

     

    Thanks,

    David

    David Kangni
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