Test mode working fine but, when publishing the Journey it gives errors

Forum|Forum|3 months ago
October 16, 2025
2 replies
641 views

I have created a Journey that updates the profile in the DEV sandbox.

When in test mode, everything works fine. But then, when Published, the path that the journey takes is sometimes the correct one and other times the alternative error/timeout one.

I am doing the same tests in test mode as when Published. Why this might happen?

P:S: I am able to see the events in the profile while published

Journey Optimizer

Best answer by GigiCotruta

Ok, we solved it. The problem was the timeout, we raised it to 90 seconds, and the repeated entry of profiles timeout, we lowered it to the minimum.

Mohan_Dugganab

Adobe Employee

Could you share the screenshot of the journey with the details of the branching ?

GigiCotrutaAuthor

Level 4

Of course, here they are:
The journey:

And the "recibo pendiente" code:

if (
    isEmpty(#{ExperiencePlatform.fieldgroup1.profile._clienttechsa.customPersonalization})
)
    then (
    	concat (
        	concat (
            	concat (
                    concat(
                        concat(
                            concat ('[{\"importeTotal\":',
                            toString(@event{kafkaEvent._clienttechsa.kafka.paymentDocument.totalAmount})),
                        ',\"numeroPoliza\":'),
                    toString(@event{kafkaEvent._clienttechsa.kafka.policy.number})),
                ',\"tipoSegmento\":\"segmento recibo\",\"idObjeto\":\"'),
	        @2821738{kafkaEvent._clienttechsa.kafka.invoice.id}),
        '\",\"tipoObjeto\":\"recibo\"}]')
    )
else ( 
    if (
        not ( contain(#{ExperiencePlatform.fieldgroup1.profile._clienttechsa.customPersonalization}, @2821738{kafkaEvent._clienttechsa.kafka.invoice.id} ) )
    )
    then (
        concat(
            concat (
                concat (
                    concat (
                        concat(
                            concat(
                                concat ('[{\"importeTotal\":',
                                toString(@event{kafkaEvent._clienttechsa.kafka.paymentDocument.totalAmount})),
                            ',\"numeroPoliza\":'),
                        toString(@event{kafkaEvent._clienttechsa.kafka.policy.number})),
                    ',\"tipoSegmento\":\"segmento recibo\",\"idObjeto\":\"'),
                @2821738{kafkaEvent._clienttechsa.kafka.invoice.id}),
            '\",\"tipoObjeto\":\"recibo\"},'),
        substr(#{ExperiencePlatform.fieldgroup1.profile._clienttechsa.customPersonalization}, 1))
    )
    else (#{ExperiencePlatform.fieldgroup1.profile._clienttechsa.customPersonalization})   
)

Basically I am trying to create a parseble JSON so any platform can read and personalize the user's experience.

Once again, when I am trying in test mode, there is no problem, but then, when I am sending events via an HTTP connection, I am getting all the errors from the screenshot.