Adobe Journey Optimizer

It seems to us that mirror pages is not working when the link is created inside a email fragment, and then used in an email. When you break the inheritage of the fragment it will work, but it you have created a fragment you dont need to change the content in, and it stays "unbroken" the mirror page dont work.Ttpical use case: "read this mail in a browser" Puting this into a fragment wont work.

Hello hello!I am curious to know when the following features will be available in AJO Journeys:- Calendar view (https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/manage-journey/journey-ui)- Pause Journeys (https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/create-journey/journey-pause) They are both tagged as Limited Availability. When will they be globally rolled out? Best,Line

Introduction Adobe Journey Optimizer (AJO) offers a robust suite of tools for orchestrating personalized customer experiences, including built-in email design capabilities. However, integrating Knak with AJO presents organizations with additional opportunities to streamline content creation, enhance brand governance, and optimize collaboration across teams.  This blog explores the advantages of Knak-AJO integration, the key steps involved, and best practices for overcoming common challenges. Before Jumping to Knak and AJO Integration, Let’s Understand What Knak Is? Knak is a no-code email and landing page creation platform designed to help marketers build and deploy on-brand, scalable content without requiring technical expertise. It offers an intuitive drag-and-drop editor that ensures brand consistency while integrating seamlessly with various marketing automation tools, including AJO. Now let’s explore why integrating it with AJO can further optimize email marketing workflows.

In the fast-paced airline industry, delivering the right offer at the perfect moment can be the difference between filling every seat and missing revenue targets. Passengers today expect seamless, personalised journeys—from booking reminders to in-flight experiences and loyalty rewards. That’s where Adobe Journey Optimizer (AJO) comes in, turbocharging how airlines interact with traveler's across every touchpoint.     The Opportunity: Every Passenger, a Unique Journey Imagine a frequent flyer is planning a summer getaway. Using AJO’s real-time customer profiles and AI-driven decisioning, airlines can recognize this loyal traveler and instantly trigger a personalized campaign: Geotargeted flash fares as a mobile push when the passenger enters the airport vicinity. Automated pre-boarding emails with unique upgrade offers based on loyalty status and travel history. In-flight WiFi or meal discount notifications delivered via SMS as soon as the passenger is on board. Post-arriv

Help shape the future of AJO documentationWe’re always looking to improve — and your input makes all the difference.Please take a few minutes to complete a short survey where you’ll compare two versions of AJO documentation and share your feedback. It’s quick, and your insights will help us create a better experience for everyone.   Survey closes July 3rd Survey link: https://survey.adobe.com/jfe/form/SV_81AWiPfFi8VTI46   Thanks for being part of the Experience League community!

Hi Team,We want your insights to obtain list of offers that are having a similar value for the custom attribute column in AJO/AEPThanks,Mohana.R

Hi all, I have an interesting use case of joining Journey and email name/id data with profile identifiers in order to make an export to HTTP destination.With Email Tracking Dataset I could see the Journey and email details with ID Map, however we are not using ID map for identities, so was wondering how we can join the primary (customer ID) and secondary ID (email) along with Journey & email sent info.  Looking for your suggestions!Thanks

How would you write such a condition?

We are looking for ways how we can integrate and use AEM Content & Experience fragments in AJO.One way we can envision is from URL option in offer decision. Is there any other ways we can leverage AEM to AJO. ThanksSrinivas

I am facing an issue in AJO where, after creating a dataset and enabling it for Profile, the Profile option gets disabled again whenever I refresh or reopen the page.Additionally, when I ingest profiles into the dataset (via Postman), the data appears successfully under the dataset. However, when I try to search for the profiles in the Profile section (using the email address), I am unable to see them.Could someone help me understand why:1. The Profile setting is not staying enabled after refreshing?2. The ingested profiles are not visible under the Profile section even though the data is showing in the dataset? The same happened with Journey created using event, the profiles entered the journey and also seen under dataset, but the event name is not visible under the profiles I ingested from postman.Any guidance would be greatly appreciated.

Hi Team,We are looking to create an audience segment that targets users whose birthdays fall in the upcoming month. The goal is to use this audience to send out birthday greetings.The birth date field in our system is in the "MM-DD-YY" format. I initially tried using the condition:"Include Birth date (YYYY-MM-DD) occurs in next 30 days"However, this approach may not be accurate when the upcoming month has 31 days, as it could potentially miss some profiles.Could you please suggest the best way to select profiles whose birth month is exactly the next calendar month, regardless of the number of days?Any guidance or suggestions would be greatly appreciated.Thanks.

Hello, How to disable encode in email template level?Scenario : For unsubscribe, We are including custom URL with personalization encrypted email address. While ingesting Data into CDP, am decoding the encrypted email address. In profile, i can see correct decoded encrypted email address. When i add personalization in template, AJO double encoding the URL which causing us issue.Any ideas? ThanksAJO Dev

Hi, We have a huge set of data ingested into AEP for schema "ajo_message_feedback_event_dataset". And, our goal is to fetch the list of users who received emails and accessed the same. it's understood from Adobe documentation that information is stored at "ajo_message_feedback_event_dataset".Whilst accessing the dataset through Querying with below SQL query, we can see the results with various columns"SELECT *FROM ajo_message_feedback_event_dataset;"out of which, a specific column named "_experience" contains the batchInstanceID":"xxxxxxxxxxxxxxxxxxxxxxx", which helps us to build audience for a specific set of batchInstanceID. Upon using the below query to filter the results that matches with batchInstaceID from _experience as belowSELECT *FROM ajo_message_feedback_event_datasetWHERE contains(_experience, "%batchInstanceID%");, we see an error that describes on the field unavailable.Error Message : ErrorCode: 08P01 queryId: c44e0d65-b42f-4f08-8de3-7f4962050c08 Unkno

Hi ,We have a huge where we will have around 100 activities . But i am concerned about performance of the journey. Can any one please let me know that what and all performance issues we have if we have such a big journey apart from troubleshooting and readability issue.Also please let me know is there any possibility to split the journey .Thought of jump activity but as per the documentation we can't use jump if we have read audience.Please let us know your thoughts. Thanks Usha

I have a doubt referring to the function nowWithDelta. Can I use nowWithDelta(0, "days"), i.e, using the first parameter with the value "0"? 

We have the functionality called API trigger email in the campaign. By any chance using the event forwarding as a trigger solution for Adobe journey optimizer?Because we have triggers earlier using pipeline, we had the email trigger option in adobe cloud system. Sameway, do we able to do here?

Should I put different offers into one Offer Collection?As an example:1. 5% discount - Collection 12. Free delivery - Collection 2  And then in evaluation Criteria put them in specific order1. Collection 22. Collection 1  On the other I can put everything into one Collection and then in Evaluation Criteria every offer would be evaluated based on the priority??

Hi, I need to build a 30-day IP warming campaign divided into 6 phases. I can't use the OOTB AJO feature because some profiles may be contacted more than once. For example, someone who received a communication on day 3 might also receive one on day 17, which isn’t possible with the new IP warming feature. What would you recommend for handling this? Should I create one campaign per day or one journey per day (meaning one campaign/journey for each day)? I'd really appreciate your best practice recommendations on this. Thanks a lot! 

Hi Team, We are working on creating an audience that qualifies profiles based on the Edge Merge Policy where the ECID and attributes of the profile will be added to "Hub" option, that converts into "Edge" which takes around 10 to 15mins for the attribute to get added into Edge segment. We have observed that not all profiles are getting converted into Edge even after 4 to 5 hours. Have anyone experienced similar issue and any isights can greatly help us moving forward. Thanks in advance! Kind regards,Kiran Buthpur

Delivering effective, personalized emails at scale is no easy task even for experienced marketers. From deliverability issues to managing dynamic content across multiple customer journeys, email marketing comes with its own set of challenges. To help you get more value out of your Adobe Journey Optimizer capabilities, our product marketing team has created a helpful new resource: Top Challenges Email Marketers Face—and How to Solve Them This interactive HTML guide explores the most common pain points faced by email marketers and shows how Journey Optimizer can help you address them. Whether you're struggling with segmentation, personalization, or testing strategies, the guide offers actionable insights and best practices you can put to use right away. Here’s a sneak peek at what you’ll learn: How to overcome low engagement with smarter segmentation and journey design Ways to boost deliverability and inbox placement using Journey Optimizer’s built-in capabilities Tips to scal

We are looking to set up our AJO/AEP sandbox such that members who unsubscribe using our link in the email itself. However, we also want to make sure we can configure the email such that members who unsubscribe using the integrated Unsub feature in their ESP (gmail, outlook, etc) also unsubscribe from further communications from us.  Any documentations on this, or info on how we could get this done?

Hi all,I am looking for a solution where I need to export the Opt-out status to a third party solution as soon as the user clicks on unsubscribed on a AJO landing page. Since it needs to happen near real time, Dataset export is not in scope, is there any alternate way like triggering a custom action based on change in subscription list or a consents.marketing.email attribute value? Along with consent status I would also need to pass customer ID, and timestamp. Looking for some suggestions!Thanks

Hello,  I have a use case where our main client (Adobe users) would like to partner with some Non-Profits to send emails alerting folks about a program coming up. The challenge is, the non-profits own the data but do not wish to have their data stored in AEP.  This can be done in Campaign if the messages are transactional where you can choose not to create a profile. However, the clients wants to send a Launch email (Batch - Read Audience) using the non-profit data. Does anyone have any experience on how we can send this email and not store the data in the clients data schema? Thank you  

Implementing a new email platform isn't just about technology. It’s also about aligning your teams, workflows, and data to deliver impact. If you're currently implementing or planning to use Adobe Journey Optimizer for email marketing, we’ve got a powerful new guide for you - From Inbox to Impact: Powering Email Marketing with Adobe Journey Optimizer This organizational readiness guide outlines everything you need to successfully activate and scale email marketing with Adobe Journey Optimizer, from aligning your teams and tools, to streamlining your processes. What’s inside: Key roles and stakeholders needed for success Technology setup and integrations to prioritize Process steps to ensure long-term efficiency and ROI Whether you're just getting started or expanding your email marketing practice withinAdobe Journey Optimizer, this guide is a must-read. Share this with your cross-functional teams to ensure everyone is aligned on what it takes to drive results withAdob