Adobe Journey Optimizer

Hi,   I am new to the Journey Optimizer tool and am working on setting up reporting/dashboard/ etc. to show success.  One component I would like to measure is the incremental lift journey have on the growth of my audience and would like to ask for advice:  Should we do that through the AEP audience, with in the AJO journey build, or with the CJA reporting?  Thanks in advance for the ideas and guidance. 

Hi there, I have an Object Array that looks something like this: "Account":[{"AccountID": "1", "lineofBusiness": "AA", "pymntType": "Cash"},{"AccountID": "2", "lineofBusiness": "BB", "pymntType": "CreditCard"},{"AccountID": "3", "lineofBusiness": "CC", "pymntType": "Debit"},{"AccountID": "4", "lineofBusiness": "CC", "pymntType": "CreditCard"} ] Let's say I only want to clean up the array to accounts that has pymntType = CreditCard only, so then the expression would look something like this:filter(#{ExperiencePlatform.Profile.Account, "pymtType", ["CreditCard"]} --> this returns a listObject with pymtType == CreditCard only.  At this point, I have couple questions:1) What can I do with this listObject? I am not aware of any functions that accept listObject as a parameter2) How do I extract a value of this new listObject? For example, I want the lineofBusiness at position 0.  Thanks. 

How can I retrieve the data for profiles marked as "Profiles in Error" in Journey Optimizer using the query service? 

Secure, Scalable Omnichannel Engagement - For the Most Demanding Industries Register Here: Secure, Scalable Omnichannel Engagement—For the Most Demanding Industries    About the Session: With rising expectations for seamless, relevant, and personalized experiences across channels, it’s never been more important for organizations to deliver on the promise of truly omnichannel engagement. But for industries navigating strict compliance requirements—like healthcare, financial services, and government—meeting these expectations can feel like a balancing act between innovation and regulation.Join this session to learn how Adobe helps organizations move from fragmented communication strategies to scalable customer experience orchestration—securely, effectively, and with compliance in mind. Whether you're in a regulated industry or managing your own governance challenges, you'll gain insights to help deliver connected, compliant customer journeys.Key Takeaways: How to transit

Hi, do I need a free trial of AJO to complete the course above? I'm in module 1 "Getting Started" and there is no simulation to activate for the lab exercise. Please advise?

Hi Adobe Community,I’m currently running tests on the new Journey Entry Capping functionality in Adobe Journey Optimizer (AJO) and have a question related to journeys triggered by a Read Audience.In my setup, a profile enters the journey and eventually exits through one of the designated end nodes. What I’m trying to achieve is for that same profile to re-enter the journey at a later time either after being removed from the audience or after some condition changes.Here’s what I’ve tried so far:Once the profile exits the journey, I remove it from the audience.Later, I reinsert the same profile into the audience (e.g., via a query or attribute update).However, the profile does not re-enter the journey.I’m wondering:Are there any known conditions or limitations that prevent re-entry into a journey triggered by a Read Audience? I’ve respected the “Allow re-entrance after” setting in the journey configuration  it’s currently set to 5 minutes, as is the default behavior.Is there a speci

In a event triggered journey, when I push a payload into the dataset, do I need to profile enable the schema and dataset for the profile in the payload to become a part of the journey ?

Brands are increasingly focused on unifying customer data from various sources to create a single, comprehensive view of each customer. As part of this shift, many are moving to Customer Data Platforms (CDP). For instance, a brand may plan to adopt Adobe Journey Optimizer (AJO) to unify customer data and capture real-time behavioral data. Concurrently, many brands are migrating from Adobe Campaign V7 or Campaign Standard to Campaign V8. In this context, it is common for brands to utilize both Adobe Campaign V8 and AJO, which are powerful marketing automation platforms. This raises several questions:   Is it not sufficient to have either Adobe Campaign V8 or AJO to handle business use cases? Would it be better to adopt AJO, the latest in the market, instead of migrating to V8 from Adobe Campaign Classic or Standard? What is the need for having two marketing automation platforms within the ecosystem? If these questions have crossed your mind, the details below will provide clarity

Hi Team,We have a scenario where a message feedback status from email need to be utilized within the same journey. Attribute : _experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatusExample:Query:Is it possible to use feedback status (or any other message attribute)  directly in journey to be utilized for conditional query or update activity or custom action? 

Hi Team,The conditional rules using context variables works with event based journeys.https://experienceleague.adobe.com/en/docs/journey-optimizer/using/content-management/dynamic/create-conditions Question:Could we use context variables in Campaign Email Content for defining Conditional Rule?

At Adobe Summit 2025 we are bringing the AMAs (Ask-Me-Anything) out of the Community and on to the stage! We will be hosting the Journey Optimizer AMA Live on Scaling Orchestration to Omnichannel Engagement in Adobe Journey Optimizer - a follow up of the Scaling Orchestration to Omnichannel Engagement in Adobe Journey Optimizer [L535] lab at Summit, to continue the conversation with the experts after the lab.   Topic: Scaling Omnichannel Engagement in Adobe Journey Optimizer When: Wednesday 4:50 - 5:10 PM PST Where: Community Pavilion Theater With: Aditi Dash, a.k.a. @ad30, - Sr. Manager, Product Management, Adobe & Sandra Hausmann, a.k.a. @hausmanns,  - Sr. Technical Marketing Engineer, Adobe   Add to Your Summit Scheduler Now!   Whether you're attending the Summit lab in person or not, this is your chance to engage directly with our experts and get your most pressing questions answered related to the above top

Hello , I setup the codeBase channel and followed the documentation : https://experienceleague.adobe.com/en/docs/journey-optimizer/using/channels/code-based-experience/get-started-code-based.The rule is firing , i can see all logs in Adobe experience debugger like request ,events but am not seeing any response.The Server is responding but client is not updating in client side.Even i followed this documentation : https://github.com/adobe/alloy-samples/blob/main/ajo/personalization-client-side/README.md let me know what am missing ?ThanksAJODev

Hello Team,We are working on a requirement where SMS messages should only be sent to users who meet multiple real-time criteria for example qualifying for a high-value audience in AAM, having a verified phone number, and not having opted out in the last 10 days etc.Is there a way to combine AAM traits with real-time profile attributes to trigger or suppress SMS actions?

Is this possible to have both on one sandbox?

Typically, profiles can be added to a subscription list using a landing page, as documented in the following:https://experienceleague.adobe.com/en/docs/journey-optimizer/using/landing-pages/subscription-list However, I have a use case where the subscription information is coming from an external source (CRM system) and I would like to incrementally and periodically add profiles to a subscription list in AJO. Is there a programmatic way of doing it, either via UI or API? Thank you for your help! 

I am in a bit of a time crunch so would really appreciate any help. Scenario: want to have data with 2 attributes "location" and a "set of dates associated with that location" be available in journey building conditions. This data is not profile data, nor event data, but I need it to be available in my journey, depending on my user's location, so I can make conditions using it. How can I go about doing this? Note: Also, I can have this type of data stored anywhere, doesn't necessarily need to be in a schema, but I just need it accessible in my conditions. I've tried creating a lookup schema, but I am not able to make a data source out of this schema as it is not built using profile/event (out of the box) classes; it is built using a custom class. Any way to get this type of data be available to my conditions? I don't mind work arounds if this specific functionality is not available. Any and all help is appreciated 🙂

Is it possible to perform a conditional within an HTML, using a field from an import entity, as in the example below?It is showing an error for me. {%#if profile._cogna.audienceEnrichment.CustomerAudienceUpload.2d643823-3861-4897-a603-03806d6d5651.qtd_disciplina = "1"%} This is the error: Invalid syntax Error in parsing PQL expression "profile._cogna.audienceEnrichment.CustomerAudienceUpload.2d643823-3861-4897-a603-03806d6d5651.qtd_disciplina = "1"": line 1:56 mismatched input '.2' expecting {<EOF>, '*', '/', '%', '+', '-', '(', '.', '[', '>', '>=', '<', '<=', '!=', '?:', '=', And, Or, Occurs, In, Like, Matches, 'notIn'}. Error beginning at position: Line 27, Character 8

We have a custom action that is targeting an event array. The event has multiple accounts within it.For the custom action is it possible to have it post the entire array instead on single objects. i.e. post all the info about account and post all of the info about account two at the same time.Whenever I try to aloter the experience and bring in the context fields it requires me to select "at(0)" (ex @2821738{PropertyTaxEMV2ArraEvent._gmfinancial.campaignArrayDS.at(2).accountNumber})

Hi Community! We are approaching our first use-case in AJO and questions start to come forward regarding how we can measure the effect of our communication. So I was wondering what your experience is with control/target setup in AJO/AEP specifically? Today we run a setup, where the cg/target distribution is kept throughout a customers life cycle, to keep it intact and allow us to report back on the total effect of our communication. Not to say we want to keep doing it that way (because it has drawbacks too), but for reference. I am thinking that a cg/target setup would be beneficial to set up in AEP as a calculated attribute on profile level, so that it can be used across touchpoints, but what are your experiences? Thanks a bunch! 

Trying to access the JSON offer in the email template for custom rendering format. The offers are stored as JSON. (Saved the JSON into HTML placemnt) Trying ways to access JSON as an object in an email template to custom render.  <% let selectedOffer = offer.html['dps:offer-placement:12324324']['sps:offer-activity:32423423'].content %> {{selectedOffer}} It throws an error when rendering JSON. Any suggestions would help.

Hi all,    We are dealing with a behavior in AJO that reflects that I have received an email but I actually haven't. Is there anywhere we can see the resons, because on the table events is not reflected.   Best,  Celia

Hi All, Is it possible to ingest subscription and consent data to AJO default system generated schema dataset 'AJO Consent Service Dataset' using API or Web SDK? If yes, please share some details on how to ingest it. Schema: AJO Consent Service Schema Dataset: AJO Consent Service Dataset   Thanks, Sneha 

it seems like hard to control the profile go into the path what I would let it come through. example above: what I understood is the path 1 is always take precedence over path2 in the order of condition node. however, as long as I move path2 higher than path1 is then opposite. one profile is eligible in both condition path1 and path2 that I was testing to understand the prioritization. on conclusion, it looks like the above path in the canvases is higher priority than lower paths not within the order of condition node. please articulate  

Hi AJO Community,I'm currently testing the Journey Entry Capping functionality in a journey that is triggered by an event. The rule is configured so that a profile can only enter the journey once per day.However, when I try to trigger the journey a second time (to validate that the entry capping rule blocks it), the All-time Report — which seems to be the only one showing exclusion details — returns the following error:"ERROR_SEGMENT_REALISATION_CONDITION_MISMATCH"I did some research and found that this error might be related to how segmentation is handled (e.g., read audience vs audience qualification), but I was expecting to see the exclusion reason as:"RULESET_ENTRY_CAP_VIOLATION",which is the one documented in the official Adobe documentation for capping rule violations.Does anyone know why I'm seeing this segment mismatch error instead of the expected entry cap violation message? Any clarification would be greatly appreciated!Thanks in advance!Diego P.

Hi everyone! We use profile caps to limit how many profiles will pass through the journey, but I want to know if there's a way to set this profile limit using functions on the data source condition in advanced mode.  For example, I want to get all the users whose "Color" field is "GREEN" - #{ExperiencePlatform.CarAttributes.Color} == "GREEN" - and limit it to 10 profiles. All coded in advanced mode. Is it possible? PS: The data example is fictional.