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Custom evnet in capping is not working based on the event response
Adobe launched multi capping functionality, but custom event is not working in real time based on response. Is that real time based on customer response event.
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Kindly take a look at this note in the documentation https://experienceleague.adobe.com/en/docs/journey-optimizer/using/offer-decisioning/managing-offers-in-the-offer-library/configure-offers/add-constraints#frequency-capping
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