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It is nice to be able to store/move and organize Fragments in a folder structure. But when you start to have many Fragments and you want to organize them, it is hard to know witch Fragments is in witch folder, and if a Fragment has been placed in a folder or not. So to be able to work faster and easier we would like to have a feature that could show the name of the folder where a Fragment is stored in the folder structure. It would/should then also be easy to see if a Fragment is still on Root, and has not been moved into any folder. This option would make it easier for the user to manage the Fragments in a folder structure. And with a increasing number of Fragments a fast and easy working process is needed to not spend to much time on administration that should be used on running you business.
We are today able to use folders to structure our e-mail templates in a folder tree. The same folder tree is not visible then you are creating a new email and are picking a template from the customized stored. The folder structure should also bee visible when creating the emails, and not just when to administrate them. It is when you are looking for a specific template in the list of templates you really need the folder structure, and not from a administrative perspective. It seems a little meaningless to having a folder structure when the end user cant see it and use it - the one user that really need it to make the workday faster and easier.
We are today able to use folders to structure our e-mail fragments in a folder tree. The same folder tree is not visible then you are creating a new email and are picking fragments from the customized fragments you have created earlier. The folder structure should also bee visible when creating the emails using fragments, and not just when to administrate them. It is when you are looking for a specific fragment in the list of all your fragments you really need the folder structure, and not from a administrative perspective. It seems a little meaningless to having a folder structure when the end user cant see it and use it - the one user that really need it to make the workday faster and easier, is the user that creates emails - where the fragments is actually been used. We would love if the folder structure became visible also when creating emails, from the email designer.
When you are working with creating fragments or creating email templates you can store these in a folder structure. If you then go into the structure, open a template or fragment to make some changes and save when you then goes back in the GUI you start again from a "closed" folder structure. You dont come back to where you was in the structure. We would like the system to remember the folder you have open, and that you return to that folder after you have saved your changes to eighter a email template or a fragment (both where there is a folders structure created). Not go back to root, and you need to navigate again to find your "work" that you are working on.
Description - Add personalization (direct profile attributes and PQL functions) support to Offer custom attributes to be able to pull content from the attributes inside decision policy used in code-based channel. Why is this feature important to you/How would you like the feature to work - Only way to have content (with personalization) and offer (capping & eligibility etc) configured in one place i.e. in the offer item. Otherwise content need to be written directly in code-based channel personalization editor or in a separate content fragment resulting in long if/else conditions inside decision policy (when there are many offers in the collection used in the policy) that are not user friendly or easy to maintain. This way, business users would not need to touch the code-based channel editor, only the offers. Ideally, personalization code could be written in one custom field and called in another one for easier maintainability. Please refer to image attached. Current Beha
Introducing Journey Alerts: Precise visibility at sandbox and journey level Adobe Journey Optimizer now includes Journey Alerts—a new capability that delivers faster visibility into journey health and performance. Journey Alerts provide focused, actionable notifications that detect and surface anomalies in near real time, helping teams respond before issues impact delivery, spend, or customer experience. With subscription controls available at both the sandbox and journey levels, Journey Alerts make monitoring proactive, precise, and effortless. What’s included We’ve introduced six out-of-the-box alerts that monitor key operational signals across journey performance and lifecycle events, notifying you when conditions exceed configured thresholds or key status changes occur. No more manual polling or dashboard detective work—alerts come to you. Performance Alerts Profile Discard Rate Exceeded – Triggers when the number of profiles discarded after entering a journe
Hi team,We’re seeing an issue where HTML injected via {{{context.messageBody}}} overflows on mobile devices. AJO wraps the content in containers with fixed width and transform: scale(), which breaks responsive designs that work fine with other providers. Attempts to override via CSS or viewport meta tags are ineffective.Can you provide a way to disable this scaling wrapper or send the injected HTML “as-is” so that responsive CSS works correctly? This would allow transactional emails to render properly on mobile apps like Gmail and Outlook.Thanks,Tapan
If we configure 3 emails in a journey using content experiment (Treatment A,B,C) and the action node is the same but still it delivers 3 separate mails randomly to the intended audience.I want to how will we find the reports about each variants separtely ? Like which variant (A,B,C) had highest Opens, Clicks etc using AJO or CJA ?
My company has 500 journals and campaigns in its instance, which send various text messages and emails to potential clients. I need to somehow manage the "Grace Time," meaning I need a feature that blocks the sending of text messages and emails from a given campaign/journal because a client (a single profile) has already received a message from another journal. How do I do this?
My team and I have encountered this error a couple times now - Some larger emails with more personalization have mirror page URLs that are too long to function properly, with the error message that the length surpasses the supported character limit.Adobe seems to be working on a solution to extend this mirror page url character limit beyond the approx ~4000 character limit, though its not clear when that will happen. Still I'm curious how exactly AJO constructs that mirror page url, especially so we can plan around it until the limit is extended.Roughly, it seems like personalization attributes within the email content are hashed and then stored in that url? But I believe there's also some kind of signing that happens, and/or maybe other processes?Any info about how AJO constructs email mirror page URLs and the factors that contribute to its length would be greatly appreciated!
Adobe Journey Optimizer Community Lens Newsletter Your quarterly roundup of insights, events, and member highlights Subscribe to the AJO Community Lens Newsletter Hello AJO Community! Welcome to your quarterly roundup – a curated snapshot of what’s happening across the AJO Community. From standout member contributions and the latest product releases to trending questions, ideas, and on-going learning opportunities, this is your go-to guide to stay connected and inspired. This newsletter will be published every quarter, bringing you the latest highlights and insights in one place. We’d love for you to explore the threads, celebrate your peers, and share your own solutions and ideas. Your voice shapes the future of AJO. So, jump in, comment below, and keep the conversations going! Member Spotlight Thank you,@satheeskannak, for everything you do to make this Community so great! Your deep expertise and generous spirit have truly
Problem Statement For certain AJO use cases, an email delivery may need to be sent, where the profile may not yet exist in AJO. As an example, let's say you are sending an order confirmation email to a new subscriber. The confirmation email needs to be sent immediately, but the customer registration went to your CRM, which might only sync to AJO daily. This could also apply to other use cases like registrations and double opt-in. If your journey uses profile data, but the profile doesn't exist yet, you won't have an email address to send to. So you'll need another method to deliver the email. Solution Overview This guide will cover how to execute an event-based delivery in a journey, which can handle both scenarios where the profile does or doesn't exist yet. As a result, you will be able to deliver an email regardless of if the profile has synced from another source like a CRM. To enable this, we will need to specify the Email Address used in the journey. While you'd usually u
1. Is it possible to copy a section of one journal and paste it into another?2. Is it possible to create something like a block consisting of several conditions that we can use in all other journals?Example: I check the time and date before sending an email. These are a few conditions. I'd like to have this check in all my journals.I don't want to define it every time in every journal
We have discovered a strange ting that happens when we are pasting text into a fragment. If we are cleaning up the text in Notepad, and uses the text in a fragment we are running into some issues. It seems like if the text from Notepad has several paragraphs something strange happens. The first paragraph is recanalized as a paragraph and is placed inside a P-tag <p>. But the other paragraphs that is pasted in is for some reason placed into div-tags <div> This causes problems with the design of the content. Explained in code this would look something like this:Notepad text:Here is our paragraph text oneHere is our paragraph text twoHere is our paragraph text treeIn our fragment in AJO the code for this would look like this: <p>Here is our paragraph text one</p><div></div><div>Here is our paragraph text two</div><div></div><div>Here is our paragraph text tree</div>As you can see the tree paragraphs ar
Hello-We have a client with multiple business units in one sandbox. As their data sits, it is not a good idea to separate into different sandboxes, so we hope to understand when foldering might be available in the user interface, especially for Journeys. There are a lot of people working in the sandbox and they need to separate out their brands. Tagging only allows filtering, not foldering. Allowing permissions for folder visibility is also necessary. Any input about how users have addressed this, and any roadmap info appreciated - we highly suggest this feature!
Hi team,In Dataset "ajo_push_tracking_experience_event_dataset" we don't have any data being populated for the field "_experience.customerJourneyManagement.messageProfile.messageProfileID"While for Dataset "ajo_email_tracking_experience_event_dataset" and "ajo_message_feedback_event_dataset" we have messageProfileID field being populated. Whan can be happening? Thanks.If no messageProfileID for Push Tracking, what field can I use to join delivery logs and tracking logs for push?
Hi, We would like to create the Journey tags in an automated way, as they are managed by an external system, and we have more than 500. In Adobe AJO API documentation (https://developer.adobe.com/journey-optimizer-apis/) is not explained but I would like to confirm if it's becasue is not possible or because is not being documented as it's quite uncommon.Thanks
Adobe launched multi capping functionality, but custom event is not working in real time based on response. Is that real time based on customer response event.
Join us for an Experience League Live session as we unveil Adobe Journey Optimizer Experimentation Accelerator, a new AI-first application built to transform how experimentation, product and growth teams test, learn, and optimize campaigns and customer journeys. Date: October 30, 2025 Time: 8:30 am PT Can’t make it? Sign up anyway and we will send you the recording afterward. We hope to see you there! REGISTER NOW!
I am experiencing an unusually high failure rate in our live journeys executed via Adobe Journey Optimizer over the last 24 hours. Out of a total of 68,429 records processed, approximately 52,000 have failed, which is significantly above acceptable thresholds.The Top_Failure_Reasons section highlights several error types, but we require a deeper understanding of the root causes behind each of these failures. We have attached a screenshot for your reference that outlines the failure categories. Screenshot is attached for your reference.
Hi, I have different credentials for the dev and prod environments. Both push credentials use the same appID, but the dev credentials were configured with the “Apply to all sandboxes” option enabled, which is why they show as “All” in the sandbox field. Would this configuration affect push deliveries in the prod environment, considering both credentials share the same appID (one for “All” and one for “Prod”)?
Use this thread to ask any questions related to the Experience League LIVE session titled, "Next-Gen Customer Experiences & Efficiency with Adobe Experience Platform Agent Orchestrator." Experts are monitoring this thread to ensure your questions are answered. Thanks and we hope to hear from you!
Hi there, We have a Journey starting with a Read Audience node reading off a batch segment. The concern from our marketing team is that the size of the batch is huge (1M profiles) and would like to send out in small batches. We are planning to use Condition, and impose a profile cap of around 10K first to test. The question then is, how do we prevent/remove the same profile from receiving the same push notification when we go to full production after the test? I can't seem to use events with a journey starting with a Read Audience. How can we approach this? Thanks.
I am not able to see/enable the conditional content in an email template which is imported into AJO. Is this capability available only for email templates build within AJO ?
With Adobe Journey Agent, Adobe brings clarity to complexity by helping every marketer deliver smarter, more seamless experiences at scale even as demands continue to rise. Included in both Adobe Journey Optimizer and the B2B Edition, Journey Agent streamlines the design, launch, and optimization of marketing journeys so that tasks that once took hours can now be accomplished in minutes. Powered by Adobe Experience Platform Agent Orchestrator, Journey Agent acts as an intelligent subject matter expert (SME) alongside the marketer. The agent can generate journeys from prompts, analyze journey conflicts and drop-offs, then make recommendations for improvements, therefore allowing marketers to prioritize creativity and strategy over task completion. Key features: Text-to-journey creation: Marketers will soon be able to build multi-step journeys from natural language prompts. Conversational insights: Receive instant answers to operational-related questions. Anomaly detection
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