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We’re excited to introduce the AJO Mobile Learning Hub, a centralized learning destination designed to help you configure, design, launch, and optimize mobile experiences using Adobe Journey Optimizer.Whether you’re just getting started with mobile channels or looking to refine advanced use cases, the hub brings together practical guidance and best practices in one place.Access the AJO Mobile Learning Hubhttps://experienceleague.adobe.com/en/docs/journey-optimizer-learn/mobile-learning-hub/overviewYou can also find it on Experience League under:Learn → Tutorials → Journey Optimizer → Mobile Learning HubWhat you’ll find in the hub Overview and Getting Started Learn about the value of AJO Mobile, review customer examples, and understand how mobile fits into your Journey Optimizer strategy. Configure and Launch (Developers) Step-by-step guidance for enabling mobile channels, including SDK setup, event triggers, and Adobe Experience Platform integration. Design and Deliver (Marketers)
We are experience lot of strange tings happening to out email when they are created during AJO updates. It seems to have some connection to our created email fragment that uses variables. Since it suddenly becomes problems with them, for a day or two. Then it goes back to normal. What happens is that fragments that uses variables, has a set av default values. In the templates where fragments is used and the default variables is changes to something else, they are reset to default in the templates they work on when the release is ongoing. This causes a lot of problems since out fragments has language and business areas values - when this changes it all becomes wrong. The logo changes to another business unit, and the footer becomes footer for another country and language. Can somebody confirm if our theory is correct, that a AJO release can effect emails that you are working on during the release.
AJO cant use Array Attributes from an AEP Profile in Web Channel, only flat array are accessible in AJO WEB channel https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-questions/using-array-attributes… is it still a limitation ?
Hi all, Did someone ever hardcoded a listObject in custom action? my object is defined and working when using the aep data field directly but I’m doing some troubleshooting as I’m suspecting my custom action is failing when a field has special charater.[ { "parent_SKU": "", "child_SKU": "", "pdpURL": "", "largeImage": "", "title": "" } ] Thanks,@SatheeskannaK @Mohan_Dugganab David
Has anyone faced an error while adding mp4 video in the InApp channel for AJO. I’ve added GIF and it works fine but not embedded video playback.Could you please let me know if this is feasible or not, documentation does say video is supported.Design your In-app content | Adobe Journey Optimizer Error Message: There was a problem selecting the asset. Please try again.
Hi Team, In AJO, few data from other journeys are also inserting into the current running journey. I have applied all the possible validations, but this issue has not resolved. What could be the issue? Please help me to resolve this. Thanks in advance.
I have a field called ReminderDay in my profile schema. The value can be Sunday, Monday, Tuesday, Wednesday, and so on.When a profile enters the journey, I want to send the email only on the reminderDay. For example, if the profile’s ReminderDay value is Friday and If today is Friday, the email should be sent immediately. If today is not Friday, the profile should wait until the upcoming Friday before receiving the email.Due to limitations on the number of nodes, I want to implement this logic using custom code in the wait condition.However, I am struggling to determine the current day within the custom code.Is there a way to retrieve the current day using custom code, or is there an alternative approach that achieves this with a minimal number of nodes?Thanks ,in AdvanceDeepak Vasudevan
Hi does anyone else have the experience in AJO where you assign a different image for dark mode, but the formatiing is completely off and connot be adjusted? My image in light mode is fine, but when I add the dark mode image it left alignes and no matter what i do i cannot center align it? in fact the settings under dark mode affect the light mode images. Anybody worked successfully with this ? txMarc
After the latest AJO release in January 2026 we have experienced some strange changes in the email designer. There is a feature in the designer that lists out all the links used in the email, allowing you to change the links from the list directly without going into the different content block to do the same work. Nice feature. In case we use fragments when creating emails. And in the fragments again we use variables to select your country and language. witch again decides what link that will appear based on your variable settings. Now we see that this list is listing out absolutely all links in the code, also those that is not been shown/used based in the variable settings. This is really confusing for the end users, that get lots of links in the list they don’t know what is. Can this be solved in an easy way, just showing the actual links that will appear in the email when it is sent.
Hello - I just started this below course and the video quality was too poor and in the settings also I don’t see an option to switch to higher pixel so, can you pls check.https://experienceleague.adobe.com/en/courses/ajo-design-and-deliver-messages/module-1/step-2Thank you!
Is it only because Adobe wants the customer to buy additionally AT? Totally not understandable :)
Hi Team, I was trying to create an email subject for an API Triggered Transactional Campaign (all the values are received from JSON payload for personalization) using the language attribute that exist in the payload with values EN and FR. I wrote this code as shown in image, but it didn’t work.. Can anyone guide me how can I create a conditional email subject line with personalization fields using context variable from the Payload.
When we try to send emails from AJO we get this alert. Saying that the opt-out link is missing in the body.But his is not entirely true. The link is there, but is placed inside a fragment. To us it seems like AJO is not able to see this link when it is inside a fragment, and then returns a alert. We have placed the link inside a footer fragment, that is not broken before sending the email. We are also using if/or logic controlled by variables to show the right language for that link. This also might be a reason for AJO is not able to recognize the link. But it is there, and it is working. Could the code checker that looks for this opt-out link also try to look for this code inside fragments?
I want to use the split helper function in Adobe Journey Optimizer to separate a phone number coming from a journey event into multiple parts. The phone number is stored in the field context.journey.events.1278567881._floridapowerandlight.journey.additionalPhone, and my goal is to split this value using a delimiter (for example, -) so I can access each segment individually. However, I am encountering syntax errors when trying to use the split() function, which indicates that the field or context where I am applying it does not support PQL expressions.I need this result(234-456-7890)
We often run into all kind of problems with the email designer during a AJO upgrade/release. Created content disappears, variable settings used in fragments changes/disappears, Image sizes changes etc etc. All this things come back from the users as bug reports. When investigating the issues, we often need to conclude that the error/experienced behavior most come from hickup in the code during the code upgrade. Suddenly all is back to normal again, the day after, without changing anything. Out theory is that a AJO upgrade/code change possible has some impacted on the use of the email designer during the code upgrade. Maybe it is hard or difficult to store things at the same time the source code is been updated. At least we experience that it might be a challenge here. We would therefor like to have the option to “lock” the email editor and other components that creates things in AJO during an update . The lock could explain that this feature is temporary locked caused by an code upgr
Hi,I’m trying to call the Twilio Messages API (WhatsApp) from a Custom Action.Twilio requires application/x-www-form-urlencoded POST bodies (To, From, Body in the request body).However, in Custom Actions, even when the content type is set to application/x-www-form-urlencoded, the payload appears to be sent as JSON or query parameters, not as a true form-encoded body. This results in Twilio errors like:21604 – A 'To' phone number is requiredThe exact same request works via curl and Python (requests.post(data=...)) but fails from AJO.Is it a known limitation that Custom Actions don’t support true x-www-form-urlencoded bodies? Are there plans to support non-JSON request bodies?Thanks!
Im curious if others have implemented the use of multiple short codes for SMS journeys in AJO. As an enterprise business, having a short code per brand to allow for customers to opt in and out of specific brands seems like a no-brainer, but it seems AJO may not be equipped to handle that without a custom solution. Anyone have a similar experience with SMS in AJO?
Is there a way for test push in Campaigns? or using Simulate Content?
I am currently looking for ways to easily monitor our AJO journeys. As we create more and more, I was hoping there was a way to track our active journeys + what audience is tied to the journey. We used the adobe AI for a bit but are looking for a more scalable and repeatable way to do this. We also looked into using CJA, but it seems you aren’t able to get journey specific details.Any help would be appreciated. Thanks!
Hi, I’m looking for guidance on reporting for journeys that have gone through multiple versions.Each time a journey is updated and republished, a new version is created with a new version ID, and reporting metrics appear to reset at the version level. This makes it difficult to analyze performance trends over time when a journey has evolved through several iterations.Is there a recommended way to view reporting that aggregates all versions of the same journey??Thanks in advance!
Hi Team, I have created three audiences (A, B, and C) in AEP and merged them into a single audience (ABC). This merged audience was used as an input in AJO for execution with standard exclusions applied. After the run is complete, I want an audience-wise count—for example, the counts for audiences A, B, and C. Please do the needful. Regards,Yashwanth
Live stream show details:Modern marketing is moving at the speed of a prompt. In this live webinar, Adobe product teams will showcase how Adobe Experience Platform brings agentic AI to everyday workflows—so marketers can ideate, build, and activate faster with confidence. See Audience Agent uncover audience insights and create ready-to-use audiences in minutes. Then, watch Journey Agent turn natural‑language prompts into multi‑step journeys from audience qualification to cross‑channel activation. You’ll see how agents within Real-Time CDP and Journey Optimizer reduce the friction of delivering customer experiences at scale for both business and technical users. Date: January 28, 2026Time: 8:30 am PTCan’t make it? Sign up anyway and we will send you the recording afterward. We hope to see you there!REGISTER NOW!
Hi, I was experiencing an issue getting everything to work, and it was only resolved after addingMobileCore.updateConfiguration({ 'messaging.useSandbox': true }).However, after submitting my app to TestFlight with this value set to true, I started receiving a Provider Error when sending push notifications to the audience.My question is: If I set this variable to false, will push notifications work correctly in the TestFlight build?
Hi, Can you help understand the key difference between AJO Decision Management and Experience Decisioning feature. It looks like using both you can manage offers. Is the Experience Decisioning only for Code based Experience?
I am new to Adobe Journey Optimizer. However I am well acquainted with Adobe Campaign Classic. In Adobe Campaign Classic I could divide an audience into segments and then reference those segments as variables to create dynamic within an email. I could also pass that segment name/ID to the email reporting logs. The advantage of this is that I could create a 1:N relationship i.e. one email but report at the segment level. This avoided having to create multiple emails. How can I create the same with AJO? Note: the business has decided against using Adobe Customer Journey Analytics. As a result they have created a custom action to capture email send logs that is position after the native AJO email activity. This will form part of the business's solution to feed this data into a external reporting solution. I want to know how we can enhance this current solution to avoid creating multiple emails for reporting purposes. Therefore, how might I use a read audien
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