Workload Balancer Showing Zero Hours

[SeanMe1]

I am having an issue where I have users assigned to tasks however their hours are showing zero. This changed when I updated the task assignments to be their job role names instead of their actual user name because I am working with 300+ projects and want to resource level. Any insight into why their hours might be showing zero if they're assigned to a task with hours? Also note that each of the project tasks are set to start and end during work hours. 

[Lyndsy-Denk]

It sounds like you might be looking at the top section of Workfront Balancer, which is dedicated to Unassigned Work (that is, tasks not yet assigned to a specific user). Once a task has a specific user assigned, it will drop to the Assigned Work section below.

[Kurt_Jones]

Sean,

This is a good resource link to bookmark, https://experienceleague.adobe.com/en/docs/workfront-learn/tutorials-workfront/manage-resources/reso... as its connected to a series of content Adobe created to help with the understanding, configuration, and set up of resource management.  It might offer some additional insights.