Workload Balancer Planned Hours Glitch | Community
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ElliotLeson
ElliotLeson
Level 3
October 1, 2023
Question

Workload Balancer Planned Hours Glitch

  • October 1, 2023
  • 3 replies
  • 862 views

Is anyone else experiencing a glitch in the Workload Balancer when you add planned hours?

On our instance, when we add planned hours and save, the numbers will change and have decimal points.

This has happened a few times in the past, but I’m not showing that this is a known issue.

I submitted a ticket on Friday, tested yesterday and today and we still have this issue.

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    3 replies

    Rafal_Bainie
    Community Advisor
    Rafal_BainieCommunity Advisor
    Community Advisor
    October 2, 2023

    For us it's a known bug that WF support is trying to address for >1 year with multiple patches released in between. Currently I have still open ticket about this problem

    R
    RichardMi
    October 2, 2023

    Hi,

    Yes, myself and my colleagues are having the same issue.  Unable to add any hours to individual people on some tasks.  I raised a case with Workfront Support on Friday 29th Sept.

    skyehansen
    Community Advisor
    skyehansenCommunity Advisor
    October 2, 2023

    I'm curious about whether it's related to this problem:

    https://experienceleaguecommunities.adobe.com/t5/workfront-ideas/document-and-flag-effects-of-timeline-calculations-setting/idi-p/611774

    ElliotLeson
    ElliotLesonAuthor
    Level 3
    October 2, 2023

    I don't believe it is. I have not made any changes to our set up.

    This is most likely a bug.

    We have had this issue a couple times in the past.

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