Workfront PROOF: how to get "View details" in all Proof Notifications emails?

[AuCh]

We have been trying to edit our Proof notifications to always include Workfront links in the notifications email. Some recent some notifications don't have this, but instead we see a weird "blue I" non-clickable. 

Can someone please help how we can fully adjust the email notifications?
Goal: so that every email will contain Workfront proof links (NOT URL from PROOF HQ but has to be from Workfront, as creating "new proof versions" is needed with this

  

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[lindselib]

I've posed a similar question here: https://experienceleaguecommunities.adobe.com/t5/workfront-questions/where-does-the-quot-view-detail...

And am actively researching with support.