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Workfront PROOF: how to get "View details" in all Proof Notifications emails?

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We have been trying to edit our Proof notifications to always include Workfront links in the notifications email. Some recent some notifications don't have this, but instead we see a weird "blue I" non-clickable. 

 

Can someone please help how we can fully adjust the email notifications?
Goal: so that every email will contain Workfront proof links (NOT URL from PROOF HQ but has to be from Workfront, as creating "new proof versions" is needed with this

Missing VIEW details.png

Contains VIEW DETAILS.png

  

)

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