Workfront Experience - New Layout template not updating for one user.

[TracyPa2]

I have 2 users that are set up exactly the same. They both use the same layout template but it doesn't update for one of them.

I have attached a photo to show what's different. I updated the left panel icons but the update is only showing for one of them.

This is the view of the same project for each of them.

Any ideas?

[Heather_Kulbacki]

Hi Tracy,

I'm guessing the one on the left has more Access to that project than the one on the right, so they are seeing more left nav icons.

[TracyPa2]

I don't think so. I've tested projects that neither are associated with and their view is still different. Plus I have admin rights and I see the reduced version as well. (which is what we want all to see)

I may have to put a ticket in for this one.

[TracyPa2]

I called Workfront and resetting the user preferences fixed this.