When I create a task from an issue, it assigns it to me automatically. How do I fix that? | Community
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S
SandraCh
October 15, 2020
Question

When I create a task from an issue, it assigns it to me automatically. How do I fix that?

  • October 15, 2020
  • 2 replies
  • 797 views
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    2 replies

    Kundanism
    Kundanism
    Level 10
    October 16, 2020

    Hi @Sandra Chesire‚

    Sorry but your question is not very clear in regard to creating issue either from a project or from a request routing.

    If I create an issue in my project, it does not do that. Else, if you have mentioned yourself in request routing then it will create for you even.

    Mvh

    Kundan

    S
    SandraChAuthor
    October 16, 2020

    Hi Kundan - Thank you for the reply. I don't want it to automatically assign it to myself. Usually, I assign it to someone on my team. I've searched all the settings and can't find anything. This is converting an issue to a task, no project is involved. This is also in the new experience, not the classic. Thanks again!

    Sandy

    K
    Community Advisor
    KatherineLaCommunity Advisor
    Community Advisor
    October 16, 2020

    In my environment, the conversion of an Issue to a Task will inherit the assignment that is currently on the Issue. If nobody is assigned to the Issue, then the Task assignment is blank as well. As far as I know, that's the intended functionality. If you're seeing it behave otherwise in the new experience, I'd go to Support for help.

    Katherine

    S
    SandraChAuthor
    October 16, 2020

    Thank you Katherine! I think our environment is customized. I suspect this because in your environment it is blank, but mine says a "group" aka someone on this team should get this assignment. I think there's a setting I'm missing somewhere. But i'm really close to submitting at ticket now based on your information. Thank you! - Sandy

    K
    Community Advisor
    KatherineLaCommunity Advisor
    Community Advisor
    October 16, 2020

    I'd take a look at the setup for that queue based on that. Sounds like you have a default routing rule to that group. That being said, even in my environment with that setup, if a team is the assigned to on the Issue, then that team is the assigned to on the corresponding task. Best of luck!

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